Purchased
Krismen Power Reclining Sofa
Electric cord and transformer were missing
Bought and paid for including delivery option
Krismen Power Reclining Sofa
# XXXXXXX
Fulfilled By: City Furniture, Inc an Ashley Furniture HomeStore
Shipping: Ashley In-Home Delivery (Assembly Included)
Confirmation #XXXX XXXXXXXX XX
Day of delivery power cord and transformer were missingCalled customer service at that time was told it would be delivered and installed next dayThree weeks later no delivery, after multiple phone calls and emails no delivery or contact other than being told they would forward to warranty department
Company is refusing to refund my money on an item I
do not wantAND to charge me 15% restock fee AND
replace it w another item same/greater value
Order Number #XXXXXXOn 2/13/I ordered an Entertainment Center (EC) on line with a delivery date of 2/19/in which I received at approxp.mThe EC did not flow in my bed room with the other furnitureI called Customer Service on 2/20/approx a.mtold them that I did not want the EC because of the reason I just statedThe young informed that I have days to return it and pay a 15% restock fee(?)My husband went to the store on 2/21/and was told that there are no refunds only exchange for the same or greater value as well as a 15% restock feeI called the floor manager ("Todd" "last name he said was irrelevant") when I got home from work and he confirmed what my husband said that there are no refundsHe stated that no one told me that I can return the EC and that I was stuck with the EC or get something else
and
Ashley Furniture Homestore would not honor a gift card Also the online price for an item was $and in store was $
I received a gift certificate from my real estate agent years ago from Ashley's when I closed on my home I recently moved to Pompano Beach and went to Ashley's in Fort Lauderdale looking for a bed side table I found the table I wanted ($148.00) (sku 1639346) and proceeded to purchase it They would not take my gift card because this is not a corporate store They told me I could redeem it on line I went on line to order (the online price for the same table was $225.00) There was not an option to pay with a gift card so I got on their "chat" option to ask how to use my gift card to purchase on line I was told you cannot use gift cards on line So, I have a worthless $gift card that I cannot use If I buy a McDonalds gift card they are good at all locations (corporately owned or not) Ashley's should not sell gift certificates if they will not
selling of furniture
Purchase furniture love seat, and couch and bed to be delivered on Saturday We flew in from Maryland to close on apartment and then have delivery on the Saturday As I did not hear anything I called the store and was told it was not on truck as there was a cent discrepancy and that the computer had cancelled our orderI told them I needed the furniture as we had no bed to sleep in and no couch to sit on except for the tiled floorI was then told the loveseat wAs on back order and they could put everything else on the pm truck to be delivered before midnight but homeowners association won't allow deliveries after After talking to the supervisorShe told me it would be on the truck for Sunday in the amI asked her for a first stop as we were flying home to Maryland on the Sunday, but was told no promise She would call me after pm for a delivery dateI then heard back from the salesman to let me know he couldn't deliver before
Defective Outdoor Pub table
I purchased an outdoor pub table for my covered lanai After several months the table top began to crack and peel When I reported it to their warranty department along with photos of the damage, I was told that due to the weather in Florida the damage wasn't covered In other words, they sold me an outdoor piece of furniture that could not withstand the outdoor weather If I had been made aware of this fact when I made the purchase, I obviously would never have bought this table
Poor customer service, issues with merchandise
My experience with this furniture store has been the worseI bought some dinning room furniture which arrived damagedThe delivery was set to arrive between 3:00-6:30pm but they arrived at 7:30pm without previously notifying meWhen I expressed my issues about the defective furniture to the delivery employees, they told me to buy pads from the " ***" to fix the issuesI contacted customer service and the store seller about the furniture the next day,I provided them with pics of damaged furniture and they told me a technician will contact me between 24-hours to set up an appointment to repair themAfter days of receiving the damaged furniture and waiting over hours to receive a call from the "technician" which never called, I continue to deal with a very unprofessional business that does not take care of the customer satisfactorily and does not fulfill their promisesThis business should not be allow to remain open,
Purchased a Warranty to be able to exchange mattress Found out I got the wrong mattress from the beggining Now they wont change for the one I like
I purchased a mattress at this store in Boca Raton, my first buy there Purchased the warranty so that in case the mattress didn't feel right, I would be able to exchange for one that did I asked the seller to only show me the most firm mattress they have in the store Purchased, and first days, already knew this was a bad one Went in to the store within the first days to let them know, and started to look for another mattress After months of going back to this store on a weekly basis, talking to my sales person, trying out other mattresses, I then decided I like the Sterns & Foster brand I looked it up online, and there it shows Ashley Furniture sells itTold my sales repthis is the one I want I walk into the store, this past Sunday, they tell me the sales person is no longer with them, (I last talk to her last T
ASHLEY AND CITY FUNRITURE HAS DELIVERED GARBAGE THAT IS DAMAGED SEVERAL TIMES AND OFFERED ME HALF OFF IN THE FORM OF A GIFT CARD I PAID WITH A REGULAR CARD NOT A GIFT AND THEREFORE REFUND THE MONEY THERE YOU GUYS IS BEEN WASTING ALOF OF TIME THE ORDER PHONE NUMBER XXX XXX XXXX
While moving the bed so that I could do some spring cleaning the footboard came apartThe bed was constructed poorly and the screws didn't hold the pieces togetherI have only owned the bed for two monthsI purchased an extended warranty at the time of the purchaseBut I contacted the vendor to have this repaired under the manufacture's warranty since its less than a year and was told noThey said because I moved my furniture it voided the warranty Instead I was told that they would refer me to someone so that I can pay to have it repairedObviously they've had these issues before it they have a ready list of repairman to give consumers
Product_Or_Service: Bed Frame
Order_Number: Invoice XXXXXX/
This is the first and only time that I will purchase furniture through CityFurnitureI purchased a bedroom set, queen mattresses, and twin mattresses from CityFurniture in Naples on 10/The purchase included free shippingAccording to the CityFurniture website at that time, their free shipping included pick up of mattresses as part of their Haiti Relief campaignI asked the salesman to confirm that the mattresses would be picked as part of free shippingHe confirmed that our old mattresses would be picked up when the furniture was deliveredThis is the main reason that I purchased through CityFurnitureWhen the furniture was delivered on 11/2, I was told by the deliverymen and customer service that CityFurniture has changed their policy and no longer picks up mattressesI called the salesman and he was unaware of any changes to the policyTo try and uphold the policy the salesperson started trying to identify a non-profit organization that could pick up the mattresses but no one is able to come today and most will not be able to come for a weekI am now forced to pay a company to remove the mattressesCityFurniture provided absolutely no supportI will never purchase another product through this company and will caution my friends when shopping for furniture
I was delivered a broken couch which was exchanged for another broken couch
Invoice number: XXXXXX
Current Exchange Reference Number: XXXXXX
Couch SKU: XXX-XXX-X
Date Purchased: 7/4/
Sales Representative: *** Hunter
Price: $
Additional Costs: $Repair Tech visit, $delivery for exchange
Payment Method: Financed
First Exchange Delivery Order Number: XXXXXX-XXXXXX
My couch was delivered and placed in a garageAfter unwrapping the couch and setting it up, I noticed the middle cushion was sunken inCustomer service sent a technician from Reliable Furniture Repair in Stuart, FL to my apartment (at a $fee) to ensure the couch was indeed brokenThe technician confirmed the frame was broken and would need to be replaced as a wholeAfter not hearing from either establishment for a few weeks, I called City Furniture to check the status of my claimI was told parts would be mailed to me by 11/18/and a technician would come to fix the couch once I notified t
I ordered a cushion for my two piece sofa that needed replacing from city furniture in AugustIt's October and I still don't have it
I placed an order in August around the 17th or 19th for a cushion that needed to be replaced on a sofa I purchased from City FurnitureI was advised that I would need to go into the store to make the purchase and the order would be sent offThe total was for $and included two pieces to make up the full cushion in totalAlmost two months later I notice nothing arrived only to find out from the store after calling and being told the parts dept was emailed that an order had not been placedEach week I spoke with Ann who works at City Furniture who would give me the same story of her emailing them and waiting on a responseLast week I was told that it was never ordered and will be done that day which was on 10/10/and that it would be expeditedSomeone would follow up with me and never didToday is Friday 10-14-16, and I have yet to receive a
I bought a year "In Home Service Warranty"Defective cushions on of the seatsThey are not honoring the WARRANTY per contract!
I bought a leather sectional sofa in the summer of that cost us about $4000plusalong with the sofa we also purchased the "In Home Service Warranty" after just a yr and a half the of the pieces from the sofa have flattened out and is misshapenTHIS IS A DEFECTIVE PRODUCT! You can even see it bulge out A LOT further than the restThe cushions have failedI had a tech come in and inspect it from city furnitureto find out city furniture just claimed it as wear and tearI even called the tech up because they blamed the tech saying no he deemed it wear not usso we will not do anything for youThe tech said no I can see the cushion is only defective on 2seats but they dont want to pay for fix itHOW? THE CUSHIONS ON SOFAS ARE DRAMATICALLY DIPPED AND FAILING COMPARED TO THE RESTI have a yr and a half left on the warranty
Failure of redund after business delivered damaged productsInvoice # attached to contact number XXX-XXX-XXXX
On July 13th I received rhe sectional pieces from Ashley's FurnitureAfter I removed the plastic covering off of the sectional, it was noticed that the product was damage and poorly mad (including non repairable damage)This email was sent to the customer service center on the same day (July 13th) stating:
After receiving the sectional couch, all of the plastic was removed from the productImmediately we noticed wood chips in between each sectional pieceAs my husband was trying to clean the wood chips out of the furniture he was punctured by one of the wood chipsThere are scuffs on the top left of the wedge pieces and fabric imperfections on right side of a wedge in particularAlso, the recliners are out of alignmentThe manual recliner is not functioning correctlyWhile sitting in the manual recliner, the chair doesn't want to reclineAlso noticed was the fab
City furniture lies about having merchandise in stock and doesn't tell you until the day of deliveryThen they lie about when they will be delivering
After taking days off to accommodate delivery scheduled, city furniture does not comply with the available delivery or with the merchandiseI purchased beds over a month ago and I have yet to receive the railsFinally another delivery schedules was set and again they lied about the time that they promised to get here which caused me to cancel another appointment and pay fees for itWhen I called customer service they simply laughed at me because I was so upset and sided with the driverCity furniture lies about their merchandise being in stock and is extremely unprofessional about their delivery
I bought a beautiful dining set that I viewed at Ashley furniture in Wellington, Fl in MayWhen it was delivered I accepted delivery, but after viewing the set I realized it was much darker than the one in the storeIt was truly a different color than the one I viewed in the storeI have talked with numerous people from the store, including, the salesman, Joe, customer service, the general manager of the store, Victoria, and corporateThey all told me the same thingEveryone is saying it was the lighting in the store, but my pictures show otherwiseI even went to another Ashley's to see if they had the same tableI saw the same table in a lighter colorI was offered a store credit or an exchangeI took a chance and ordered another table in exchange for the one I had receivedThe company waived restocking and delivery feesAgain, it was not the color of the one I ordered, so I kept the originalI did not see any other models that I wanted in exchange for this table setI ev
The stitching on my sofa is coming apart and my coffee table has disgusting yellow discoloration spots on it
Bought a bunch of furniture back in July from City FurnitureThe order number is XXX XXXThe stitching on my sofa is coming apart and my coffee table has disgusting yellow discoloration spots on itI contacted customer service and sent them pictures on 5/19/They responded that this was not covered under the manufacturer warrantyThis is unacceptableStitching should not be falling apart on a sofa and stains should not be appearing out of nowhere on a coffee tableThey want to charge me $to come and inspect the furniture this unacceptable
The damage/imperfections/issues to my furniture is not being handled properly
Order # XXXXXX
A furniture repair man was sent to my home to try and rectify the issues pertaining to my Ashley/City Furniture furnitureResolution was not able to be made as the repair man could not fix the issuesA CSR from City Furniture had reached out to me the following day and did not offer an acceptable solution
Terrible quality and construction! Stay away because you will not be happy with the qualityIt's better to spend a little more and get your money's worthIf you want inexpensive go to Ikea or something that way you don't feel so bad
Purchased
Krismen Power Reclining Sofa
Electric cord and transformer were missing
Bought and paid for including delivery option
Krismen Power Reclining Sofa
# XXXXXXX
Fulfilled By: City Furniture, Inc an Ashley Furniture HomeStore
Shipping: Ashley In-Home Delivery (Assembly Included)
Confirmation #XXXX XXXXXXXX XX
Day of delivery power cord and transformer were missingCalled customer service at that time was told it would be delivered and installed next dayThree weeks later no delivery, after multiple phone calls and emails no delivery or contact other than being told they would forward to warranty department
Company is refusing to refund my money on an item I
do not wantAND to charge me 15% restock fee AND
replace it w another item same/greater value
Order Number #XXXXXXOn 2/13/I ordered an Entertainment Center (EC) on line with a delivery date of 2/19/in which I received at approxp.mThe EC did not flow in my bed room with the other furnitureI called Customer Service on 2/20/approx a.mtold them that I did not want the EC because of the reason I just statedThe young informed that I have days to return it and pay a 15% restock fee(?)My husband went to the store on 2/21/and was told that there are no refunds only exchange for the same or greater value as well as a 15% restock feeI called the floor manager ("Todd" "last name he said was irrelevant") when I got home from work and he confirmed what my husband said that there are no refundsHe stated that no one told me that I can return the EC and that I was stuck with the EC or get something else
and
Ashley Furniture Homestore would not honor a gift card Also the online price for an item was $and in store was $
I received a gift certificate from my real estate agent years ago from Ashley's when I closed on my home I recently moved to Pompano Beach and went to Ashley's in Fort Lauderdale looking for a bed side table I found the table I wanted ($148.00) (sku 1639346) and proceeded to purchase it They would not take my gift card because this is not a corporate store They told me I could redeem it on line I went on line to order (the online price for the same table was $225.00) There was not an option to pay with a gift card so I got on their "chat" option to ask how to use my gift card to purchase on line I was told you cannot use gift cards on line So, I have a worthless $gift card that I cannot use If I buy a McDonalds gift card they are good at all locations (corporately owned or not) Ashley's should not sell gift certificates if they will not
selling of furniture
Purchase furniture love seat, and couch and bed to be delivered on Saturday We flew in from Maryland to close on apartment and then have delivery on the Saturday As I did not hear anything I called the store and was told it was not on truck as there was a cent discrepancy and that the computer had cancelled our orderI told them I needed the furniture as we had no bed to sleep in and no couch to sit on except for the tiled floorI was then told the loveseat wAs on back order and they could put everything else on the pm truck to be delivered before midnight but homeowners association won't allow deliveries after After talking to the supervisorShe told me it would be on the truck for Sunday in the amI asked her for a first stop as we were flying home to Maryland on the Sunday, but was told no promise She would call me after pm for a delivery dateI then heard back from the salesman to let me know he couldn't deliver before
Defective Outdoor Pub table
I purchased an outdoor pub table for my covered lanai After several months the table top began to crack and peel When I reported it to their warranty department along with photos of the damage, I was told that due to the weather in Florida the damage wasn't covered In other words, they sold me an outdoor piece of furniture that could not withstand the outdoor weather If I had been made aware of this fact when I made the purchase, I obviously would never have bought this table
Poor customer service, issues with merchandise
My experience with this furniture store has been the worseI bought some dinning room furniture which arrived damagedThe delivery was set to arrive between 3:00-6:30pm but they arrived at 7:30pm without previously notifying meWhen I expressed my issues about the defective furniture to the delivery employees, they told me to buy pads from the " ***" to fix the issuesI contacted customer service and the store seller about the furniture the next day,I provided them with pics of damaged furniture and they told me a technician will contact me between 24-hours to set up an appointment to repair themAfter days of receiving the damaged furniture and waiting over hours to receive a call from the "technician" which never called, I continue to deal with a very unprofessional business that does not take care of the customer satisfactorily and does not fulfill their promisesThis business should not be allow to remain open,
Purchased a Warranty to be able to exchange mattress Found out I got the wrong mattress from the beggining Now they wont change for the one I like
I purchased a mattress at this store in Boca Raton, my first buy there Purchased the warranty so that in case the mattress didn't feel right, I would be able to exchange for one that did I asked the seller to only show me the most firm mattress they have in the store Purchased, and first days, already knew this was a bad one Went in to the store within the first days to let them know, and started to look for another mattress After months of going back to this store on a weekly basis, talking to my sales person, trying out other mattresses, I then decided I like the Sterns & Foster brand I looked it up online, and there it shows Ashley Furniture sells itTold my sales repthis is the one I want I walk into the store, this past Sunday, they tell me the sales person is no longer with them, (I last talk to her last T
ASHLEY AND CITY FUNRITURE HAS DELIVERED GARBAGE THAT IS DAMAGED SEVERAL TIMES AND OFFERED ME HALF OFF IN THE FORM OF A GIFT CARD I PAID WITH A REGULAR CARD NOT A GIFT AND THEREFORE REFUND THE MONEY THERE YOU GUYS IS BEEN WASTING ALOF OF TIME THE ORDER PHONE NUMBER XXX XXX XXXX
While moving the bed so that I could do some spring cleaning the footboard came apartThe bed was constructed poorly and the screws didn't hold the pieces togetherI have only owned the bed for two monthsI purchased an extended warranty at the time of the purchaseBut I contacted the vendor to have this repaired under the manufacture's warranty since its less than a year and was told noThey said because I moved my furniture it voided the warranty Instead I was told that they would refer me to someone so that I can pay to have it repairedObviously they've had these issues before it they have a ready list of repairman to give consumers
Product_Or_Service: Bed Frame
Order_Number: Invoice XXXXXX/
Horrible horrible delivery and quality of furniture Purchased furniture on 8/22/and still waiting to have my issues solved on 10/5/
This is the first and only time that I will purchase furniture through CityFurnitureI purchased a bedroom set, queen mattresses, and twin mattresses from CityFurniture in Naples on 10/The purchase included free shippingAccording to the CityFurniture website at that time, their free shipping included pick up of mattresses as part of their Haiti Relief campaignI asked the salesman to confirm that the mattresses would be picked as part of free shippingHe confirmed that our old mattresses would be picked up when the furniture was deliveredThis is the main reason that I purchased through CityFurnitureWhen the furniture was delivered on 11/2, I was told by the deliverymen and customer service that CityFurniture has changed their policy and no longer picks up mattressesI called the salesman and he was unaware of any changes to the policyTo try and uphold the policy the salesperson started trying to identify a non-profit organization that could pick up the mattresses but no one is able to come today and most will not be able to come for a weekI am now forced to pay a company to remove the mattressesCityFurniture provided absolutely no supportI will never purchase another product through this company and will caution my friends when shopping for furniture
I was delivered a broken couch which was exchanged for another broken couch
Invoice number: XXXXXX
Current Exchange Reference Number: XXXXXX
Couch SKU: XXX-XXX-X
Date Purchased: 7/4/
Sales Representative: *** Hunter
Price: $
Additional Costs: $Repair Tech visit, $delivery for exchange
Payment Method: Financed
First Exchange Delivery Order Number: XXXXXX-XXXXXX
My couch was delivered and placed in a garageAfter unwrapping the couch and setting it up, I noticed the middle cushion was sunken inCustomer service sent a technician from Reliable Furniture Repair in Stuart, FL to my apartment (at a $fee) to ensure the couch was indeed brokenThe technician confirmed the frame was broken and would need to be replaced as a wholeAfter not hearing from either establishment for a few weeks, I called City Furniture to check the status of my claimI was told parts would be mailed to me by 11/18/and a technician would come to fix the couch once I notified t
I ordered a cushion for my two piece sofa that needed replacing from city furniture in AugustIt's October and I still don't have it
I placed an order in August around the 17th or 19th for a cushion that needed to be replaced on a sofa I purchased from City FurnitureI was advised that I would need to go into the store to make the purchase and the order would be sent offThe total was for $and included two pieces to make up the full cushion in totalAlmost two months later I notice nothing arrived only to find out from the store after calling and being told the parts dept was emailed that an order had not been placedEach week I spoke with Ann who works at City Furniture who would give me the same story of her emailing them and waiting on a responseLast week I was told that it was never ordered and will be done that day which was on 10/10/and that it would be expeditedSomeone would follow up with me and never didToday is Friday 10-14-16, and I have yet to receive a
I bought a year "In Home Service Warranty"Defective cushions on of the seatsThey are not honoring the WARRANTY per contract!
I bought a leather sectional sofa in the summer of that cost us about $4000plusalong with the sofa we also purchased the "In Home Service Warranty" after just a yr and a half the of the pieces from the sofa have flattened out and is misshapenTHIS IS A DEFECTIVE PRODUCT! You can even see it bulge out A LOT further than the restThe cushions have failedI had a tech come in and inspect it from city furnitureto find out city furniture just claimed it as wear and tearI even called the tech up because they blamed the tech saying no he deemed it wear not usso we will not do anything for youThe tech said no I can see the cushion is only defective on 2seats but they dont want to pay for fix itHOW? THE CUSHIONS ON SOFAS ARE DRAMATICALLY DIPPED AND FAILING COMPARED TO THE RESTI have a yr and a half left on the warranty
Failure of redund after business delivered damaged productsInvoice # attached to contact number XXX-XXX-XXXX
On July 13th I received rhe sectional pieces from Ashley's FurnitureAfter I removed the plastic covering off of the sectional, it was noticed that the product was damage and poorly mad (including non repairable damage)This email was sent to the customer service center on the same day (July 13th) stating:
After receiving the sectional couch, all of the plastic was removed from the productImmediately we noticed wood chips in between each sectional pieceAs my husband was trying to clean the wood chips out of the furniture he was punctured by one of the wood chipsThere are scuffs on the top left of the wedge pieces and fabric imperfections on right side of a wedge in particularAlso, the recliners are out of alignmentThe manual recliner is not functioning correctlyWhile sitting in the manual recliner, the chair doesn't want to reclineAlso noticed was the fab
City furniture lies about having merchandise in stock and doesn't tell you until the day of deliveryThen they lie about when they will be delivering
After taking days off to accommodate delivery scheduled, city furniture does not comply with the available delivery or with the merchandiseI purchased beds over a month ago and I have yet to receive the railsFinally another delivery schedules was set and again they lied about the time that they promised to get here which caused me to cancel another appointment and pay fees for itWhen I called customer service they simply laughed at me because I was so upset and sided with the driverCity furniture lies about their merchandise being in stock and is extremely unprofessional about their delivery
I bought a beautiful dining set that I viewed at Ashley furniture in Wellington, Fl in MayWhen it was delivered I accepted delivery, but after viewing the set I realized it was much darker than the one in the storeIt was truly a different color than the one I viewed in the storeI have talked with numerous people from the store, including, the salesman, Joe, customer service, the general manager of the store, Victoria, and corporateThey all told me the same thingEveryone is saying it was the lighting in the store, but my pictures show otherwiseI even went to another Ashley's to see if they had the same tableI saw the same table in a lighter colorI was offered a store credit or an exchangeI took a chance and ordered another table in exchange for the one I had receivedThe company waived restocking and delivery feesAgain, it was not the color of the one I ordered, so I kept the originalI did not see any other models that I wanted in exchange for this table setI ev
The stitching on my sofa is coming apart and my coffee table has disgusting yellow discoloration spots on it
Bought a bunch of furniture back in July from City FurnitureThe order number is XXX XXXThe stitching on my sofa is coming apart and my coffee table has disgusting yellow discoloration spots on itI contacted customer service and sent them pictures on 5/19/They responded that this was not covered under the manufacturer warrantyThis is unacceptableStitching should not be falling apart on a sofa and stains should not be appearing out of nowhere on a coffee tableThey want to charge me $to come and inspect the furniture this unacceptable
The damage/imperfections/issues to my furniture is not being handled properly
Order # XXXXXX
A furniture repair man was sent to my home to try and rectify the issues pertaining to my Ashley/City Furniture furnitureResolution was not able to be made as the repair man could not fix the issuesA CSR from City Furniture had reached out to me the following day and did not offer an acceptable solution
Terrible quality and construction! Stay away because you will not be happy with the qualityIt's better to spend a little more and get your money's worthIf you want inexpensive go to Ikea or something that way you don't feel so bad