Purchased sectional sofa on 9/last piece on back order, arrived 9/We called 10/to schedule pickupThey gave it awayNow it's 10/to wait
Purchased on 9/11/Invoice # XXXXXX/Paid $for a sectional sofa and a stand alone reclinerTwo items on back orderThey told us deliver was end of SeptemberOne piece was delivered on 9/24.They called and told us the last piece came in but was to late to get on truckWe said no problem we will pick up this weekTuesday 9/they called and left message to arrange deliveryWe didn't call because we were going to pick upCall on 10/to arrange pickup.?They gave it away because we didn't call back in hours! Now telling us to wait till after 10/22! This is unacceptable as we already paid for the merchandise and they gave it away! No where was it said we had hours to respond or they would give it awayThe customer service is not willing to help
Warranty says "REPAIR OR REPLACE", it doesn't say spend $more to get your new couch replaced
We purchased a new leather couch 2-1-We purchased a year, in home warrantyThe couch has torn in multiple places
The warranty says "REPAIR OR REPLACE"Now, if we want a replacement of what we have right now, it's going to cost us an additional MINIMUM of $It's not my fault they sold us a lemonAnd it shouldn't cost me additional money to get what I paid them forIt's not my fault they offered products that they no longer sell
They promised REPAIR or REPLACE, and that's what I wantRepaired, or replaced
Purchased over $of merchandise, Two items of merchandise is a loveseat and a couchBoth couches are peeling off
November 25, we went to the Boca Raton store purchased two couches, a TV stand and two glass tablesWe deferred the billing for monthsWhich brought us to the end over By March of I was already contacting the warrenty department telling them that the bigger couch was peelingThey told me my three year warranty was over and they could send someone to re-pollster it for $We told them forget itNow the whole couch and the smaller one are all peelingIts a disgrace that they take advantage of the average customer who spends the money, does the payments but the couches fall apart with in a couple of months after they are all paid offHow convenient
Defective products delivered five times and returned four timesPoor customer service and company doesn't stand behind products
On 7/17/(invoice XXXXXX), City Furniture (CF) delivered an Avery sectional upholstered in Revolution fabric (Which according to their web site is "Made of ultra stain-resistant, easy to clean Revolution fabric, you can live life and enjoy moments worry free on this expertly crafted sectional")The delivery men used a dolly and wheeled the sectional into my home through the front door, across the foyer and into the TV roomThe sectional was clearly damaged as it had large gaps between the modules as well as places where the wood frame could be seen through the fabricdespite my concerns, the delivery people said it will be fineThey left and shortly thereafter I noticed hairline cracks in my tile floor from the entryway to the spot where the sectional was deliveredI called customer service and they said they would phone me back with a resolutionT
IM ON MY 4TH DELIVERY TODAY THE 1ST NOTHING SENT WAS RIGHT I WAS TOLD IT WOUKD BE A PRIORITY DELIVERYNOT SOEVERYTIME TOTALLY WRONG
I PURCHASED THIS FURNITURE IN FEB MY CONSTRUCTION WAS NOT COMPLETED AS PROMISEDSO I RESCEDULED EACH WEEK SO I WAS IN THERE DAY PERIOD TO HOLD MY FURNITURE THAT WAS PAID IN FULLFINALLY I SPOKE TO A CUSTOMER REPRESENTATIVE AFTER SEVERAL TIMES OF CANCELING AND SAID CAN I CALL YOU WHEN THE ROOM IS DONEI SAID IT SHOULD BE IN THE NEXT WEEKSNO PROBLEM YOUR FURNITURE AND MATTRESS IS ON HOLDSO I CALLED BACK DAYS LATER TO FIND OUT THERE WAS NO BED BECAUSE THEY DISCONTINUED ITI SAID A WEEK AGO IT WAS THERE AND ON HOLD SO YOU SOLD ITNO WE DIDNT SELL IT IT WAS DISCONTINUEDAFTER ARGUING THE POINT I WAS MISINFORMED AND WAS TOLD TO GO PICK OUT ANOTHER BEDMY HUSBAND AND I WENT BACK TO THE STORE TO PICK OUT ANOTHER BED TO BE TOLD THEY DIDNT KNOW WHAT I WAS TALKING ABOUT AND THAT THE BED WAS ON THE TRUCK FOR DELIVERY TOMORROWWELL W
On February 24, I bought some furniture and I havent received yet everith, at the time of delivery they damaged my house and have change the delivery
On February 24, I bought some furniture and I havent received yet all the pieces, at the time of delivery they damaged my house floor and the underside of the bed I bought, in addition to this the chairs are defective, They still do not respond when they will fix the damages; I sent them all the information they requested at that time by mail and I still waiting for their answer, also they have changed the delivery date of the other parts times already, to talk to customer service and guarantee department is impossiblei am paying already the credit line per this purchase because they say they can not do anything about it
On 3/28/I reached out to city furniture in reference to my dinning table chairs
On March 28th I reached out to City Furniture in reference to reference numberXXXXXX and at that point I advise the customer service representative of the issues that I was having with my dining table chairs he immediately understood my complain and refernce to my chairs because he then verbalized that there had been several complaints in reference to the leather on the dining chairs that I have he understood my frustration and he also assured me that City Furniture would replace them because of this issue with the chairs however he also advised me that my model of dining table chairs have been discontinued but I will be able to come in and select the new models that they have at this time they discontinued my models because of the issues that I'm having at hand he then in return tells me to take photos of the chairs send them by email over to Quality Control at cityfurniture.com I did that I've be
The worst customer serviceFraud
Purchased a dining table from them in January, it came without a part, we couldn't use the tableReported the issue to customer service within hrsNo responseDid it again and waited days for someone to get backThey promised to mail the part to meWeeks later nothing cameCalled again to follow up, they gave me the go aroundSaid someone will get back, noone didCalled again, they said the part was sent and wait a weekNothingI called back after not receiving the part after adviced wait time and asked to replace the table as their policy said and was deniedThey said they sent out the part and wont replace the tableWaited moreIn March I called back and complained again that I haven't received the part yetThey gave $store credit for inconvenience and assured me that the part is on its way and to wait 5-weeks for deliverySeptember now, no part was deliveredCalled customer service numerous times, spoke to Ashley ***,
I have a love seat that is damaged and they won't replace it
On 5/14/I bought a sectional from Joyce Pratley at City Furniture at N Federal HWY Ft Lauderdale Fl it was a LW Mlw Mercers LT Taupe Micro Right Sofa and a Lw Mlw Mercers Lt Taupe Micro Left Chase the invoice was XXXXXX For 1, It was delivered damaged After I noticed that the sofa was damaged, I called City customer service and they instructed me to take a picture of the damage item to make a claim on their website At this time, they said it was all right to reselect, so we went back to Ft lauderdale and talked to the Manager Jeff We reselected the new sofa which now is more expensive
Jeff told me that he was going to have to give me a credit for the old sofa and charge the new one accordingly and NOT charge us for the delivery of for the old sofa and still honor the holiday incentive Now he write,s up a new order invoice XXXXXX/one Kv NKV Nala Beige Fabric Sofa at
City furniture is not honoring their guarantee to apply promotional offer within days of purchase
On January 30, I purchased a sectional couch from "Frank" at City Furniture At the time of purchase, I was informed there were no current special offers; however, if any special pricing was to be offered within days of my purchase, I could (per city furniture policy) request such offer to be applied to my purchase Twelve days after my purchase (February 11, 2016) I saw advertising of 10% off of any purchase due to Presidents Day weekend On March 12, I contacted "Frank" and was told he was busy, I requested for him to call me back but he never did On February 12, I spoke to a floor *** "Eric", who advised that I was indeed entitled to a 10% refund on my purchase; however, he had to contact the finance department in able to be able to offer such refund Furthermore, "Eric" stated he would call me "within a few days." After not hearing back from "Eric" for
I purchased a matching couch and love seat, now I have mismatched furniture due to a manufacturer flaw
I purchased a matching couch and love seat May 28, On February 20, I made my 1st of many calls to Ashley Furniture and was told how to file a warrenty complaint On February 23, I called again and was given a phone number to text pictures toOn February 29, the repairman came to view the problem and determined it was a manufacturer issueA hole was in the seam of my couch that was ripping largerThat day he ordered the piece to replace the issueOn March 31, the same repairman came again to fix the issue as the material had arrivedUpon opening the package the wrong piece has been sentHe called and ordered the material againOn April 20, the same repairman came out again and once again the wrong piece had been sentThe repairman called the office frustrated and ordered the correct piece AGAINI called the office and was assured the correct
We purchased a set of bar stools that keep breaking after multiple repairs, the company does not want to refund us for the broken stools
On February 18, we purchased wooden/leather bar stoolsNot long (maybe a weeks) after we had them delivered, the support beams between the legs of the chairs came looseWe had a woman who was a few months pregnant fall due to this issueWhen we called they offered to send someone out to fix the chairs so we had them come to make the repairLess than one week later, we had the same thing happen where the glue came undone and the support beams broke and the chair fell with someone on itWe asked for it to be fixed and secured with something sturdier but it was not possible according to the warranty departmentNobody is willing to do anything to help with the situation and due to the fact that we had people fall to the hard floor tiles in our home, we absolutely could not risk being sued over the poor quality of craftsmanship of these c
Absolutely the worst experience I have ever had with a business I ordered and paid for an outdoor patio set in November One piece arrived damaged and I am still waiting for the exchange in March I have been told several times that it is in, and they even scheduled delivery several times only to cancel it and tell me it is still back ordered They repeatedly misled me and then changed their story Worst customer service ever It makes no sense to say something is available for delivery when it isn't, unless they are selling the item to new customers since I already paid
On Saturday 9/8/ we order and extra night standWe were never informed that the *** selection was discontinue and they processed the payment
On 9/3/invoice *** we purchase a couch, bed, dresser and one night standWe got our shipment on 8/9/The only thing that was going to be deliver on 9/15/was the couchOn 9/9/after speaking to the sale associate *** via phone, we decided to buy an additional night standShe took my payment over the phone and informed us that we had to pick up the night stand at the storeMy husband called the store prior to picking up the item and he was on hold for more than minutesOnce he got there he was provided with the invoice and sent back to the ware house to pick up the item, which at this time he was informed the item was in back order and it will be discontinuedWe were never informed of thisHe was also informed that the couch that it was schedule to be shipped on 9/15/was also in back order for a mo
This company wants it seem like everything is my fact and not taking any of the responsibilities.the customer service is a joke
We spent $4k worth of furniture and the delivery guys treated it like trashOur mattress was damaged so they couldn't our queen bed together bc I have a king mattress that I was replacingThey wouldn't take the bed back so now I am a storage unitThe tv stand was put together wrongThe shelves weren't straight and they just didn't careThe same day I noticed a red paper in a drawer started a scratch mark but it took me a while to notice it bc it's on the other dresserI called the store and was asked to email all the picturesToni the store manager and our salesperson, nothing was completely taken care ofThe next week I get a call about the mattress but the guy knew nothing about fixing the tv stand and dresserHe said will call customer serviceI also called customer service and it seemed that we were all on the same page.the delivery guy said t
Table on back order finally delivered with wrong hardware and weeks later *** service can not get the corrected hardware for the table
I purchased a dinning room table and the base and chairs were delivered with a living room and family room I purchased but the table top was on back orderWhen the table top was delivered the workers explain that the based had the wrong hardware and that they would put it together with some screws they had in the truck but that the next day someone would install the correct hardwarewhile there and before the delivery works left I called customer service who insured me that the hardware would be delivered the next dayIts been three weeks and the hardware has not been installedI have called over six time each time they have set a delivery of which is then cancelled without anyone notifying meI have to call to see when the delivery will be coming and that is when I am told it was cancelled otherwise I would have received a calledMy invo
The product that I agreed to was not delivered and was told that the product delivered was superior and the sales person would resolve the situation In addition, the product was missing partsI called the sales person once it was discovered and he said he would fix itThree months later I went to the store to again resolve the missing parts but was unable to acquire themToday I called the company to get the parts and was told to discuss this the with customer careUpon discussing the issue with customer care I was told that customer care was closed and to call warranty tomorrowI asked who I was speaking to and was confronted with hostilityI explained that the product that I purchased was on clearance and didn't have a warranty and I wasn't given the product that I was sold to initially and it was missing parts and I've tried to resolve this with the sales person and I want the product gone and be refunded my moneyI was hung up onstill no resolution on a five month pr
I purchased a dining room set in June from City Furniture for $1600, and paid in full The company delivered the set with the table and chairs all damaged (Pictures were sent to customer service.) I contacted the customer service department and they assured me that they would exchange the merchandise by picking up the defective pieces and delivering the replacement set at the same time The problem was that they could not do the exchange for weeks Although I was angry, and it was extremely inconvenient to store their broken merchandise, I agreed to wait, since I really liked the set
Then the problem escalates After tripping over their broken furniture for weeks,City Furniture contacts me the day before the second delivery and informs me that the table is on back order Not only will I have to wait another month until August to receive the replacement, but they expect me to continue to store the broken table in my home Despite the fact that they are sending a tru
You have to file a lawsuit to get your furniture you ordered months agoWPB store manager should be fired for " I don't care about you the customer attitude "
This is actually for the Naples store, my chairs were delayed weeks and now when finally delivered they are damaged
The chairs were to be delivered originally on 9/01/18, instead on 09/09/I called inquiring on status of delivery and chairs were actually on back order and would take another weeks*** was the sales rep who promised when agreed on purchase that they would not take any longer then the first week in SeptemberFinally spoke with customer care and they agreed to take half off the delivery feeNow my chairs finally arrive and out of are damaged, I email their quality control unit for further assistance and hours later still no response , I call customer care and speak with *** and he apologizes for the inconvenience and tells me that they will be reaching out to me later today, and that this process could take another weeks, this is unacceptable, as I have waited patiently and need to host an event for work at my home and cannot do so, since I do no
Purchased sectional sofa on 9/last piece on back order, arrived 9/We called 10/to schedule pickupThey gave it awayNow it's 10/to wait
Purchased on 9/11/Invoice # XXXXXX/Paid $for a sectional sofa and a stand alone reclinerTwo items on back orderThey told us deliver was end of SeptemberOne piece was delivered on 9/24.They called and told us the last piece came in but was to late to get on truckWe said no problem we will pick up this weekTuesday 9/they called and left message to arrange deliveryWe didn't call because we were going to pick upCall on 10/to arrange pickup.?They gave it away because we didn't call back in hours! Now telling us to wait till after 10/22! This is unacceptable as we already paid for the merchandise and they gave it away! No where was it said we had hours to respond or they would give it awayThe customer service is not willing to help
Warranty says "REPAIR OR REPLACE", it doesn't say spend $more to get your new couch replaced
We purchased a new leather couch 2-1-We purchased a year, in home warrantyThe couch has torn in multiple places
The warranty says "REPAIR OR REPLACE"Now, if we want a replacement of what we have right now, it's going to cost us an additional MINIMUM of $It's not my fault they sold us a lemonAnd it shouldn't cost me additional money to get what I paid them forIt's not my fault they offered products that they no longer sell
They promised REPAIR or REPLACE, and that's what I wantRepaired, or replaced
Purchased over $of merchandise, Two items of merchandise is a loveseat and a couchBoth couches are peeling off
November 25, we went to the Boca Raton store purchased two couches, a TV stand and two glass tablesWe deferred the billing for monthsWhich brought us to the end over By March of I was already contacting the warrenty department telling them that the bigger couch was peelingThey told me my three year warranty was over and they could send someone to re-pollster it for $We told them forget itNow the whole couch and the smaller one are all peelingIts a disgrace that they take advantage of the average customer who spends the money, does the payments but the couches fall apart with in a couple of months after they are all paid offHow convenient
Defective products delivered five times and returned four timesPoor customer service and company doesn't stand behind products
On 7/17/(invoice XXXXXX), City Furniture (CF) delivered an Avery sectional upholstered in Revolution fabric (Which according to their web site is "Made of ultra stain-resistant, easy to clean Revolution fabric, you can live life and enjoy moments worry free on this expertly crafted sectional")The delivery men used a dolly and wheeled the sectional into my home through the front door, across the foyer and into the TV roomThe sectional was clearly damaged as it had large gaps between the modules as well as places where the wood frame could be seen through the fabricdespite my concerns, the delivery people said it will be fineThey left and shortly thereafter I noticed hairline cracks in my tile floor from the entryway to the spot where the sectional was deliveredI called customer service and they said they would phone me back with a resolutionT
IM ON MY 4TH DELIVERY TODAY THE 1ST NOTHING SENT WAS RIGHT I WAS TOLD IT WOUKD BE A PRIORITY DELIVERYNOT SOEVERYTIME TOTALLY WRONG
I PURCHASED THIS FURNITURE IN FEB MY CONSTRUCTION WAS NOT COMPLETED AS PROMISEDSO I RESCEDULED EACH WEEK SO I WAS IN THERE DAY PERIOD TO HOLD MY FURNITURE THAT WAS PAID IN FULLFINALLY I SPOKE TO A CUSTOMER REPRESENTATIVE AFTER SEVERAL TIMES OF CANCELING AND SAID CAN I CALL YOU WHEN THE ROOM IS DONEI SAID IT SHOULD BE IN THE NEXT WEEKSNO PROBLEM YOUR FURNITURE AND MATTRESS IS ON HOLDSO I CALLED BACK DAYS LATER TO FIND OUT THERE WAS NO BED BECAUSE THEY DISCONTINUED ITI SAID A WEEK AGO IT WAS THERE AND ON HOLD SO YOU SOLD ITNO WE DIDNT SELL IT IT WAS DISCONTINUEDAFTER ARGUING THE POINT I WAS MISINFORMED AND WAS TOLD TO GO PICK OUT ANOTHER BEDMY HUSBAND AND I WENT BACK TO THE STORE TO PICK OUT ANOTHER BED TO BE TOLD THEY DIDNT KNOW WHAT I WAS TALKING ABOUT AND THAT THE BED WAS ON THE TRUCK FOR DELIVERY TOMORROWWELL W
On February 24, I bought some furniture and I havent received yet everith, at the time of delivery they damaged my house and have change the delivery
On February 24, I bought some furniture and I havent received yet all the pieces, at the time of delivery they damaged my house floor and the underside of the bed I bought, in addition to this the chairs are defective, They still do not respond when they will fix the damages; I sent them all the information they requested at that time by mail and I still waiting for their answer, also they have changed the delivery date of the other parts times already, to talk to customer service and guarantee department is impossiblei am paying already the credit line per this purchase because they say they can not do anything about it
On 3/28/I reached out to city furniture in reference to my dinning table chairs
On March 28th I reached out to City Furniture in reference to reference numberXXXXXX and at that point I advise the customer service representative of the issues that I was having with my dining table chairs he immediately understood my complain and refernce to my chairs because he then verbalized that there had been several complaints in reference to the leather on the dining chairs that I have he understood my frustration and he also assured me that City Furniture would replace them because of this issue with the chairs however he also advised me that my model of dining table chairs have been discontinued but I will be able to come in and select the new models that they have at this time they discontinued my models because of the issues that I'm having at hand he then in return tells me to take photos of the chairs send them by email over to Quality Control at cityfurniture.com I did that I've be
The worst customer serviceFraud
Purchased a dining table from them in January, it came without a part, we couldn't use the tableReported the issue to customer service within hrsNo responseDid it again and waited days for someone to get backThey promised to mail the part to meWeeks later nothing cameCalled again to follow up, they gave me the go aroundSaid someone will get back, noone didCalled again, they said the part was sent and wait a weekNothingI called back after not receiving the part after adviced wait time and asked to replace the table as their policy said and was deniedThey said they sent out the part and wont replace the tableWaited moreIn March I called back and complained again that I haven't received the part yetThey gave $store credit for inconvenience and assured me that the part is on its way and to wait 5-weeks for deliverySeptember now, no part was deliveredCalled customer service numerous times, spoke to Ashley ***,
I have a love seat that is damaged and they won't replace it
On 5/14/I bought a sectional from Joyce Pratley at City Furniture at N Federal HWY Ft Lauderdale Fl it was a LW Mlw Mercers LT Taupe Micro Right Sofa and a Lw Mlw Mercers Lt Taupe Micro Left Chase the invoice was XXXXXX For 1, It was delivered damaged After I noticed that the sofa was damaged, I called City customer service and they instructed me to take a picture of the damage item to make a claim on their website At this time, they said it was all right to reselect, so we went back to Ft lauderdale and talked to the Manager Jeff We reselected the new sofa which now is more expensive
Jeff told me that he was going to have to give me a credit for the old sofa and charge the new one accordingly and NOT charge us for the delivery of for the old sofa and still honor the holiday incentive Now he write,s up a new order invoice XXXXXX/one Kv NKV Nala Beige Fabric Sofa at
City furniture is not honoring their guarantee to apply promotional offer within days of purchase
On January 30, I purchased a sectional couch from "Frank" at City Furniture At the time of purchase, I was informed there were no current special offers; however, if any special pricing was to be offered within days of my purchase, I could (per city furniture policy) request such offer to be applied to my purchase Twelve days after my purchase (February 11, 2016) I saw advertising of 10% off of any purchase due to Presidents Day weekend On March 12, I contacted "Frank" and was told he was busy, I requested for him to call me back but he never did On February 12, I spoke to a floor *** "Eric", who advised that I was indeed entitled to a 10% refund on my purchase; however, he had to contact the finance department in able to be able to offer such refund Furthermore, "Eric" stated he would call me "within a few days." After not hearing back from "Eric" for
I purchased a matching couch and love seat, now I have mismatched furniture due to a manufacturer flaw
I purchased a matching couch and love seat May 28, On February 20, I made my 1st of many calls to Ashley Furniture and was told how to file a warrenty complaint On February 23, I called again and was given a phone number to text pictures toOn February 29, the repairman came to view the problem and determined it was a manufacturer issueA hole was in the seam of my couch that was ripping largerThat day he ordered the piece to replace the issueOn March 31, the same repairman came again to fix the issue as the material had arrivedUpon opening the package the wrong piece has been sentHe called and ordered the material againOn April 20, the same repairman came out again and once again the wrong piece had been sentThe repairman called the office frustrated and ordered the correct piece AGAINI called the office and was assured the correct
We purchased a set of bar stools that keep breaking after multiple repairs, the company does not want to refund us for the broken stools
On February 18, we purchased wooden/leather bar stoolsNot long (maybe a weeks) after we had them delivered, the support beams between the legs of the chairs came looseWe had a woman who was a few months pregnant fall due to this issueWhen we called they offered to send someone out to fix the chairs so we had them come to make the repairLess than one week later, we had the same thing happen where the glue came undone and the support beams broke and the chair fell with someone on itWe asked for it to be fixed and secured with something sturdier but it was not possible according to the warranty departmentNobody is willing to do anything to help with the situation and due to the fact that we had people fall to the hard floor tiles in our home, we absolutely could not risk being sued over the poor quality of craftsmanship of these c
Absolutely the worst experience I have ever had with a business I ordered and paid for an outdoor patio set in November One piece arrived damaged and I am still waiting for the exchange in March I have been told several times that it is in, and they even scheduled delivery several times only to cancel it and tell me it is still back ordered They repeatedly misled me and then changed their story Worst customer service ever It makes no sense to say something is available for delivery when it isn't, unless they are selling the item to new customers since I already paid
On Saturday 9/8/ we order and extra night standWe were never informed that the *** selection was discontinue and they processed the payment
On 9/3/invoice *** we purchase a couch, bed, dresser and one night standWe got our shipment on 8/9/The only thing that was going to be deliver on 9/15/was the couchOn 9/9/after speaking to the sale associate *** via phone, we decided to buy an additional night standShe took my payment over the phone and informed us that we had to pick up the night stand at the storeMy husband called the store prior to picking up the item and he was on hold for more than minutesOnce he got there he was provided with the invoice and sent back to the ware house to pick up the item, which at this time he was informed the item was in back order and it will be discontinuedWe were never informed of thisHe was also informed that the couch that it was schedule to be shipped on 9/15/was also in back order for a mo
This company wants it seem like everything is my fact and not taking any of the responsibilities.the customer service is a joke
We spent $4k worth of furniture and the delivery guys treated it like trashOur mattress was damaged so they couldn't our queen bed together bc I have a king mattress that I was replacingThey wouldn't take the bed back so now I am a storage unitThe tv stand was put together wrongThe shelves weren't straight and they just didn't careThe same day I noticed a red paper in a drawer started a scratch mark but it took me a while to notice it bc it's on the other dresserI called the store and was asked to email all the picturesToni the store manager and our salesperson, nothing was completely taken care ofThe next week I get a call about the mattress but the guy knew nothing about fixing the tv stand and dresserHe said will call customer serviceI also called customer service and it seemed that we were all on the same page.the delivery guy said t
Table on back order finally delivered with wrong hardware and weeks later *** service can not get the corrected hardware for the table
I purchased a dinning room table and the base and chairs were delivered with a living room and family room I purchased but the table top was on back orderWhen the table top was delivered the workers explain that the based had the wrong hardware and that they would put it together with some screws they had in the truck but that the next day someone would install the correct hardwarewhile there and before the delivery works left I called customer service who insured me that the hardware would be delivered the next dayIts been three weeks and the hardware has not been installedI have called over six time each time they have set a delivery of which is then cancelled without anyone notifying meI have to call to see when the delivery will be coming and that is when I am told it was cancelled otherwise I would have received a calledMy invo
The product that I agreed to was not delivered and was told that the product delivered was superior and the sales person would resolve the situation In addition, the product was missing partsI called the sales person once it was discovered and he said he would fix itThree months later I went to the store to again resolve the missing parts but was unable to acquire themToday I called the company to get the parts and was told to discuss this the with customer careUpon discussing the issue with customer care I was told that customer care was closed and to call warranty tomorrowI asked who I was speaking to and was confronted with hostilityI explained that the product that I purchased was on clearance and didn't have a warranty and I wasn't given the product that I was sold to initially and it was missing parts and I've tried to resolve this with the sales person and I want the product gone and be refunded my moneyI was hung up onstill no resolution on a five month pr
I purchased a dining room set in June from City Furniture for $1600, and paid in full The company delivered the set with the table and chairs all damaged (Pictures were sent to customer service.) I contacted the customer service department and they assured me that they would exchange the merchandise by picking up the defective pieces and delivering the replacement set at the same time The problem was that they could not do the exchange for weeks Although I was angry, and it was extremely inconvenient to store their broken merchandise, I agreed to wait, since I really liked the set
Then the problem escalates After tripping over their broken furniture for weeks,City Furniture contacts me the day before the second delivery and informs me that the table is on back order Not only will I have to wait another month until August to receive the replacement, but they expect me to continue to store the broken table in my home Despite the fact that they are sending a tru
You have to file a lawsuit to get your furniture you ordered months agoWPB store manager should be fired for " I don't care about you the customer attitude "
This is actually for the Naples store, my chairs were delayed weeks and now when finally delivered they are damaged
The chairs were to be delivered originally on 9/01/18, instead on 09/09/I called inquiring on status of delivery and chairs were actually on back order and would take another weeks*** was the sales rep who promised when agreed on purchase that they would not take any longer then the first week in SeptemberFinally spoke with customer care and they agreed to take half off the delivery feeNow my chairs finally arrive and out of are damaged, I email their quality control unit for further assistance and hours later still no response , I call customer care and speak with *** and he apologizes for the inconvenience and tells me that they will be reaching out to me later today, and that this process could take another weeks, this is unacceptable, as I have waited patiently and need to host an event for work at my home and cannot do so, since I do no