I bought furniture from this company which was delivered damagedFour months later they have not repaired it
I initially purchased a three piece living room set, mattress and sleeper sofa from City Furniture in February The furniture was delivered a few weeks after with the sofa from the three piece damagedI realized the damaged sofa a week after delivery and followed the warranty claim process to get it fixedThey sent a contracted repair man who verified the defect (right arm rest broken)and ordered the necessary partsA month later the parts arrived and a service appointment was scheduledHowever, the repair tech only partially fixed the sofaI then repeated the warranty claim processThey sent out another repair tech who verified the issue and ordered partsThis was back in April The parts have not arrivedSince then the love seat that was part of the three piece living room set has brokenThe right side seat is stuck in the reclined positionThis was rep
Purchased a king sized platform bed and king sized mattress in March, and bed is completely brokenPoor customer serviceHas not been able to repair
I'm going to attach the content from the email I wrote to corporate to explain what has happened with City Furniture, see below:
Kate ([email protected]),
It is quite unfortunate that I would be writing you an email to give nothing other than negative feedback about City Furniture and its entirety, but it needs to be doneMy voice needs to be heard because what I have been subjected to over the last weeks is absolutely UNACCEPTABLE
My name is *** *** and I've been a customer of City Furniture since June of Every single encounter I've had with the company becomes gradually worse each timeHowever, this particular email will solely speak to this experience that I'm about to elaborate onFor reference, my invoice number is I am cc'ing my fiancé in this email in case I've managed to leave out any per
The main issues I have are regarding a sofa and loveseat I purchased from city furnitureThere has been very poor response from headquarters
On August 1, I purchased the Benson dark brown leather power reclining sofa and power reclining love-seat The invoice number was XXXXXXIn September on my sofa one of the power reclining mechanism is brokeI contacted headquarters for city furniture and was basically told that there was nothing they could do that my warranty had expired the previous monthAlso the warranty on the motor had expired as wellI haven't been able to have it fixed as it is too expensiveSince then the other side of the sofas power recliner has broken and areas of the padding is sunken inI haven't been able to have it fixed as it is too expensive and I might as well buy a whole new sofaWell, Since then the other side of the sofas power recliner has broken and areas of the padding is sunken inI reported this to Jan *** at headquarters Fro
Inferior/wrong model was deliveredCust Serv didn't care/helpDelivery of correct one was delayed, then cancelled/rescheduled due to not in stock
On 8/I went to the store to purchase a bed frame and a foundation, invoice XXXXXX/I showed salesperson, Ramiro Ruiz, photo of bed frame I wanted, which I took from their websiteThe SKU#(XXX-XXX-X)and price (39.95)of bed frame I chose was listed correctly on invoice, but the wrong model, SKU #XXX-XXX-X, which was an inferior one, was delivered insteadWhen I called to notify, customer service provided terrible service and didn't take responsibility for errorInstead, they blamed manufacturer, stating that the wrong label must have been placed on boxBut, I took a photo from box of delivered frame, which proves that the SKU# is different from the one I purchased and is listed on the invoiceStill, they arrogantly serviced my call and told me to send photos to prove that they delivered the wrong frameThey scheduled delivery of
The delivery people broke a light fixture and the company has not paid me replacing the fixture
My order/invoice number is XXXXXX for some furniture I bought in October When the furniture was delivered, a light fixture was broken by the delivery personnel At that time, one of the delivery people called and advised they broke the fixture I was advised by the City Furniture representative that I needed to provide photos of the damage, and receipts for my light fixture and the installation Further, I would have to provide a W-for the contractor that was to install the fixture In December 2016, I arranged to get my light repaired and provided all of the documentation to City Furniture, along with an email that stated I paid for the light and installation and was requesting a refund
In January, I received two checks in the mail, one reimbursing me for the cost of the light fixture and one to the contractor, which angered me because I explained in my communication t
Outrageous interest rate of 29.99%City Furniture is well aware of their deceptive loan practices by combining two loans without my consent
We bought from City Furniture/Synchrony Bank on two occasions That is the name appearing on all monthly statements from hemWe were not aware their affiliate bank would charge a shocking interest rate of 29.99% on the second purchaseCity Furniture/Synchrony Bank as the loan originator has charged us outrageous interest since August of We are being milked for money ad the loan period is being extended because of hidden clauses in their loan agreement Now City/Synchrony want additional interest in order to pay off the loan We did not need the loan but we were mislead about terms and conditions, espthe combining of two different loans into one loan account We thought it was a great incentive to buy furniture and now we know the dishonesty of this company
I HAVE A ONE MONTH OLD SB *** XTRA FIRM, KING.THE CITY FURNITURE WARRENTY INSPECTOR CAME ON 10/15, AND RULED THE OVER INCH SAG, A WARRFAILURE
SO, I WISH A NEW MATTRESS, E.GTEMPUR PRO ADAPT AT OVER $3,CERTAINLY I WOULD PAY FOR ANY UPGRADEHOWEVER, CF IS TRYING TO SCAM ME AND ONLY, ONLY, PROVIDE THE SAME EXACT MATTRESS THAT JUST FAILED IN UNDER DAYS !!!! I LIVE IN ASSISTED LIVING AND AM PARALYZED ON HALF MY BODYTHE SB IS VERY DANGEROUS I CANNOT SIT ON THE SIDE, WITHOUT SLIPPING OFF TO THE FLOORLAST WEEK, I DID INDEED FELL AND HAD TO CALL 911, AS I CANNOT GET OFF THE FLOOR UNAIDED BY MENWITH VETERANS DAY UPON US, I ASSUME CF WANTS TO DO THE RIGHT THING MY TAKING A MORE BETTER FOR ME, EXPENSIVE MATTRESS IS ONLY A SIMPLE AND DIRECT WIN-WIN SOLUTION THIS CURRENT MATTIS CAUSING ME MUCH STRESS AND IS OUTRIGHT DANGEROUS TO MY WELL BEINGPLEASE, PLEASE, HELP ME ON THIS MOST URGENT MATTER MY NAME IS ***, ORDER XXX-XXXTHANK YOU!
I bought a sofa and a tea table at City Furniture on March 10, they never sent me the bill by mail to pay
I called City and they said the problem was not theirsI had to call the bank the bank said they sent to the wrong address their mistale my apartment is they send to same address but apartment that doesn't exist, I asked to send bill again until now I haven't received and the bank said I have to pay late fee and this can damage my scoreIt was not my fault I can't pay the bill because I don't have the billThe services of this store is horrible when I was waiting to received the furniture they delay more than two hours from the time schedule
I purchased a bed months ago that I found out today was not assembled correctlyCity furniture refuses to take responsibility for their actions
I purchased a Landon bed by Bernhardt in October from city furnitureUpon delivery the bed with assembled and the mattress placed on the frameToday August 31, I moved to a new homeWhen my movers removed the mattress and box spring they noticed that a majority of the screws what compromisedSome were bent, somewhere welded, and the bed cannot be disassembledI called city furniture in Pembroke pines where I purchased The bed and I was bounced from person to person and nobody would take responsibilityI was told that I should have known this earlierHowever when I told The representatives that there was no way for me to know that this bed was not assembled in the correct mannerIt took two professionals to notice The problemThey refused to be of any help Because they sent out people with out the correct train
Delivery men left two holes in the wallCustomer service does not answer the phoneLocal store will not help at all
Purchased on 8/27/16, Sales RepJavier Rodriguez
Invoice NoXXXXXX/Not sure if this is the correct cityThere is no address at all of corporate headquartersPaid in full on debit card
Delivery men put two holes through the wall while bringing the couchThey waited almost minutes to reach their customer serviceThey took pictures and said someone will get back to me within hoursNo one calledI tried calling two days later to give them time, but was unable to get throughIt is an automated message that just keeps one on holdI tried and tried, no availI'm a teacher and received a voicemail during the day with a name, Chrissy, saying she is from customer service and to call her backSame thing...no answerwaited minutes...the same automated systemI called the actual store in Ft.Myers where I purchased the couch, Ashely Furniture,and pl
Sleeper sofa sold as upgraded memory foam mattress but mattress delivered was regular foam
Before buying a sofa sleeper I have tried it and lied down on the mattressWhen I complained about how uncomfortable it was, the sales associate told me I should forget about that mattress as it was NOT going to be the model I would receiveShe showed me in the display I would get an "upgraded memory foam"THe mattres I received is a regular foam mattressSo basically the product I bought was not deliveredI'm not discussing whether or not the mattress I have received is memory foamEven if this low quality foam is what Ashley Furniture considers as memory foam, I've been told by one of their salesperson that this one was not the one I was going to getTo sum up, what I received was not what I bought, period
So, finally I went to the store and tried to talk to the sales associate and clear some things upIt seems that she is no longer working thereWhen I talked to the manager, sh
Subject: Re: Invoice XXXXXX/***
I would like a full refund and
arrangements for them pick up they sectional delivered on 1/1/18, the quality is poor, it has to many defects for being a new piece of furniture, not what we expected at allThe customer service has also been an issue and is also horribleThen to top it off you send someone out to repair the "new furniture", and said basically there are always issues with these sectionals, makes a horrible attempt to repair issues, jury rigs it, removes pieces, damages other pieces and leaves frustrated and angry without completing the job, which would not have been unacceptable anyway
So again make arrangements to pick your furniture up, and email us with the pick up date and timeI have already notified my credit card company (AMEX) of the issues at handThanks and have a nice day
*** ***
Product_Or_Service: Leather Sectional
Order_Number: XXXXXX/***
Account_Number: XXXXXX
Wanting to get a new set from city furniture/ashleyNothing but issues
I bought this set 3/25/Nothing but issues with their warranty placeI ended up with chairs that were damagedThey did replace themNow the chairs are falling apart and my table top is super wobblyI called to get them repairedAnd a gentlemen by the name of Louis told me it would cost me *** to have them repair the.! Absolutely will I not pay for something that is falling apart
They are months old and completely unacceptable to tell me to pay for a warranty issueScrews are falling out of the chairs and my table top feels like it is going to fall apart! They have record of me calling and emailing themI sent photos to them like they ask you to do and never once did they call meI had to call themI wouldn't be so upset but I paid good money for good furniture and to tell me they will charge me *** is absolutely crazy! Please help me get resolution for this issue
This company has terrible customer service! We purchased a sofa on 10/20/One of the cushions went flatI sent photos to them and they agreed to replace the cushion inside the leather on 01/19/Over the next months I called timesEach time the individual I spoke to assured me the part had been ordered and was on its way and they would call me back to let me know the statusNone of them (I started keeping a record of names: *** 06/23/17, *** 07/07/and *** 07/12/17) ever called me back as promised! When the installer finally arrived at our house on 07/21/the wrong part had come in! He was very nice, he told us not to worry, that he had the correct part back at his shop He called us on 07/to reschedule installation and came on 08/03/to install the partSo it took days for us to get our sofa fixed that was less than months old when City Furniture agreed to repair itThe entire time City Furniture employees acted as though they really didn't care about customer service at allI spoke to *** in the escalation deptand he was even worse! He offered me a $gift certificate as though I was complaining to get cash! I told him I wanted to speak to someone who actually cared about the company and how it's being run, I didn't want cash! I wanted the president of the company to know how the company was being runI asked for the email address or phone number of the president and he told me he didn't have itHe asked if I wanted anything else and then he hung up on me! NEVER AGAIN will I enter this store!
My name is *** ***I purchased a TV media set at Ashley?s furniture in the Sawgrass Mills and had it delivered todayUpon delivery I pointed out to the drivers the horrible and strong chemical smellAfter a couple of hours I got struck with a strong headache, dizziness, shortness of breath and asthmaThe toxic fumes being emitted from the wood are going to kill meI called the store and their customer service and they DO NOT accept any refunds and want me to exchange this poisonous piece of furniture for another oneI fought and fought with them over the phone but they only have a scripted and horrible customer supportI may need to go to the ER tonight due to my symptoms?
I have done some research online and found others with the same horrible symptoms and Ashley Furniture (owned here by City Furniture) will not accept to return the items and refund my moneyIt was USD 2,and I am in panic that I will have to lose the money as I cannot live with a furniture that
Will not fix my sectional or provide me with a proper refundThe sectional broke within months of usage and they do not have a similar replacement
I bought a U$ *** sectional in February of this year and paid *** for warrantyIn May, the inner recliner broke and I called a warranty visitSomeone came and told me it would take weeks to get part for repairAfter weeks with no word from the company, I went to the store to complain and they told me they had no part or replacement for my itemThey offered re-selection, but there are no similar items at the storeThe remainder sectionals are cheaper, and the color and style do not fit our living roomThe other option they gave us was to obtain*** store credit or a*** refundHowever, that hardly covers the amount of warranty, let alone the price for the item which is broken in my living roomI have made customer service calls and tried to speak with the general manager of this store with no success
I would give them a minus score if there was one availableWe went to the store because we needed a piece of furniture that we could take with us or be delivered the next day as we were leaving town, the item we picked out was a floor model so it fit our needsUnfortunately that was not the case.....they were unable to give us the floor sample that night due to it being on top of another item, no one could lift it off the other item.....OK they said they would have someone there tomorrow that could do that so we could pick it up the next day,,,,NOT After several calls and speaking with the manage, who was so rude,,they finally told us we needed to hire a delivery company that could remove the item from the store and deliver it to us at a cost of$of which they offered no reduction on the item to help cover the costWe hired the delivery company and they did an excellent job, Thank You Price DeliveryCity Furniture company has no idea of what customer service is!!!! I would not buy anything from them the experience was terrible!!!!
Was offered 0% interest financing for months Was charged $in interest on the 25th month I offered to pay off my balance
*** ** ***
Acct# XXXX XXXX XXXX XXXX
The issue in question occured today 7/17/
I purchased furniture from City Furniture in March and I was approved for months interest free financing I was never explained the details of the financing and I made all my payments on time since then through automatic bill pay This morning I decided to check my balance since it had been a while since I had done so and discovered I was charged $of interest on Feb I immediately called City Furniture who told me to contact TD Bank customer service which I did I spoke with Lenard and explained my situationHe put me on hold while he contacted a supervisor He returned to the line and offered me 30% off I felt that was unfair and asked to speak to a supervisor I explained to the supervisor that I was willing to pay the f
Purchase warranty for leather sofas & Leather recliner and did not provided service for what was offer to me at time of purchase by The salesman
On 12/27/2016, I purchase a leather recliner and sofa from salesman *** *** invoice number: XXXXXX and bought year in home service warrantyI was told at the time of purchase that even if someone sat on the sofa and made a hole or damages of any kind, fade puncture, peeling, discoloring the warranty would coveredI have a puncture and peeling on both the leather sofa and recliner and the repair man was sent to my home to look at the damages and told me it was not covered because it was not manufactured damagesI explained that I was told any damages would be coveredThe Example given to me at time of purchase by *** was if someone sat with a pen in the pocket and made a hole in the sofa it would be coveredNow I'm being told no damages are coveredThe repair man that was sent to my house took the side arm off and took i
Charged 2x for something we still nevef recievedBilling is a mess, delivery is a mess, customer service is a mess, furniture quality is hortible!
Im writing to give you an updateThe credit card still has not refunded me after numerous calls and the charge is still thereThey said they sent a refund check in July , which we never received and God only knows where they sent itIm calling again next week to see if credit was applied after that I am reporting this to the Revdex.com, and noting the account as fraud as at this point this is what it has come to
Furthermore, the second table we bought with you was to be delivered Friday , that never happened I took the time off from work to be here and Thursday night the called and said they had to reschedule I told them I have been waiting for this since juneand I need it saturday as I have an event sunday they said saturday was booked but sunday was avail and I said I need it by noon as im leaving the house thennow h
I bought furniture from this company which was delivered damagedFour months later they have not repaired it
I initially purchased a three piece living room set, mattress and sleeper sofa from City Furniture in February The furniture was delivered a few weeks after with the sofa from the three piece damagedI realized the damaged sofa a week after delivery and followed the warranty claim process to get it fixedThey sent a contracted repair man who verified the defect (right arm rest broken)and ordered the necessary partsA month later the parts arrived and a service appointment was scheduledHowever, the repair tech only partially fixed the sofaI then repeated the warranty claim processThey sent out another repair tech who verified the issue and ordered partsThis was back in April The parts have not arrivedSince then the love seat that was part of the three piece living room set has brokenThe right side seat is stuck in the reclined positionThis was rep
Purchased a king sized platform bed and king sized mattress in March, and bed is completely brokenPoor customer serviceHas not been able to repair
I'm going to attach the content from the email I wrote to corporate to explain what has happened with City Furniture, see below:
Kate ([email protected]),
It is quite unfortunate that I would be writing you an email to give nothing other than negative feedback about City Furniture and its entirety, but it needs to be doneMy voice needs to be heard because what I have been subjected to over the last weeks is absolutely UNACCEPTABLE
My name is *** *** and I've been a customer of City Furniture since June of Every single encounter I've had with the company becomes gradually worse each timeHowever, this particular email will solely speak to this experience that I'm about to elaborate onFor reference, my invoice number is I am cc'ing my fiancé in this email in case I've managed to leave out any per
The main issues I have are regarding a sofa and loveseat I purchased from city furnitureThere has been very poor response from headquarters
On August 1, I purchased the Benson dark brown leather power reclining sofa and power reclining love-seat The invoice number was XXXXXXIn September on my sofa one of the power reclining mechanism is brokeI contacted headquarters for city furniture and was basically told that there was nothing they could do that my warranty had expired the previous monthAlso the warranty on the motor had expired as wellI haven't been able to have it fixed as it is too expensiveSince then the other side of the sofas power recliner has broken and areas of the padding is sunken inI haven't been able to have it fixed as it is too expensive and I might as well buy a whole new sofaWell, Since then the other side of the sofas power recliner has broken and areas of the padding is sunken inI reported this to Jan *** at headquarters Fro
Inferior/wrong model was deliveredCust Serv didn't care/helpDelivery of correct one was delayed, then cancelled/rescheduled due to not in stock
On 8/I went to the store to purchase a bed frame and a foundation, invoice XXXXXX/I showed salesperson, Ramiro Ruiz, photo of bed frame I wanted, which I took from their websiteThe SKU#(XXX-XXX-X)and price (39.95)of bed frame I chose was listed correctly on invoice, but the wrong model, SKU #XXX-XXX-X, which was an inferior one, was delivered insteadWhen I called to notify, customer service provided terrible service and didn't take responsibility for errorInstead, they blamed manufacturer, stating that the wrong label must have been placed on boxBut, I took a photo from box of delivered frame, which proves that the SKU# is different from the one I purchased and is listed on the invoiceStill, they arrogantly serviced my call and told me to send photos to prove that they delivered the wrong frameThey scheduled delivery of
The delivery people broke a light fixture and the company has not paid me replacing the fixture
My order/invoice number is XXXXXX for some furniture I bought in October When the furniture was delivered, a light fixture was broken by the delivery personnel At that time, one of the delivery people called and advised they broke the fixture I was advised by the City Furniture representative that I needed to provide photos of the damage, and receipts for my light fixture and the installation Further, I would have to provide a W-for the contractor that was to install the fixture In December 2016, I arranged to get my light repaired and provided all of the documentation to City Furniture, along with an email that stated I paid for the light and installation and was requesting a refund
In January, I received two checks in the mail, one reimbursing me for the cost of the light fixture and one to the contractor, which angered me because I explained in my communication t
Outrageous interest rate of 29.99%City Furniture is well aware of their deceptive loan practices by combining two loans without my consent
We bought from City Furniture/Synchrony Bank on two occasions That is the name appearing on all monthly statements from hemWe were not aware their affiliate bank would charge a shocking interest rate of 29.99% on the second purchaseCity Furniture/Synchrony Bank as the loan originator has charged us outrageous interest since August of We are being milked for money ad the loan period is being extended because of hidden clauses in their loan agreement Now City/Synchrony want additional interest in order to pay off the loan We did not need the loan but we were mislead about terms and conditions, espthe combining of two different loans into one loan account We thought it was a great incentive to buy furniture and now we know the dishonesty of this company
I HAVE A ONE MONTH OLD SB *** XTRA FIRM, KING.THE CITY FURNITURE WARRENTY INSPECTOR CAME ON 10/15, AND RULED THE OVER INCH SAG, A WARRFAILURE
SO, I WISH A NEW MATTRESS, E.GTEMPUR PRO ADAPT AT OVER $3,CERTAINLY I WOULD PAY FOR ANY UPGRADEHOWEVER, CF IS TRYING TO SCAM ME AND ONLY, ONLY, PROVIDE THE SAME EXACT MATTRESS THAT JUST FAILED IN UNDER DAYS !!!! I LIVE IN ASSISTED LIVING AND AM PARALYZED ON HALF MY BODYTHE SB IS VERY DANGEROUS I CANNOT SIT ON THE SIDE, WITHOUT SLIPPING OFF TO THE FLOORLAST WEEK, I DID INDEED FELL AND HAD TO CALL 911, AS I CANNOT GET OFF THE FLOOR UNAIDED BY MENWITH VETERANS DAY UPON US, I ASSUME CF WANTS TO DO THE RIGHT THING MY TAKING A MORE BETTER FOR ME, EXPENSIVE MATTRESS IS ONLY A SIMPLE AND DIRECT WIN-WIN SOLUTION THIS CURRENT MATTIS CAUSING ME MUCH STRESS AND IS OUTRIGHT DANGEROUS TO MY WELL BEINGPLEASE, PLEASE, HELP ME ON THIS MOST URGENT MATTER MY NAME IS ***, ORDER XXX-XXXTHANK YOU!
I bought a sofa and a tea table at City Furniture on March 10, they never sent me the bill by mail to pay
I called City and they said the problem was not theirsI had to call the bank the bank said they sent to the wrong address their mistale my apartment is they send to same address but apartment that doesn't exist, I asked to send bill again until now I haven't received and the bank said I have to pay late fee and this can damage my scoreIt was not my fault I can't pay the bill because I don't have the billThe services of this store is horrible when I was waiting to received the furniture they delay more than two hours from the time schedule
I purchased a bed months ago that I found out today was not assembled correctlyCity furniture refuses to take responsibility for their actions
I purchased a Landon bed by Bernhardt in October from city furnitureUpon delivery the bed with assembled and the mattress placed on the frameToday August 31, I moved to a new homeWhen my movers removed the mattress and box spring they noticed that a majority of the screws what compromisedSome were bent, somewhere welded, and the bed cannot be disassembledI called city furniture in Pembroke pines where I purchased The bed and I was bounced from person to person and nobody would take responsibilityI was told that I should have known this earlierHowever when I told The representatives that there was no way for me to know that this bed was not assembled in the correct mannerIt took two professionals to notice The problemThey refused to be of any help Because they sent out people with out the correct train
Delivery men left two holes in the wallCustomer service does not answer the phoneLocal store will not help at all
Purchased on 8/27/16, Sales RepJavier Rodriguez
Invoice NoXXXXXX/Not sure if this is the correct cityThere is no address at all of corporate headquartersPaid in full on debit card
Delivery men put two holes through the wall while bringing the couchThey waited almost minutes to reach their customer serviceThey took pictures and said someone will get back to me within hoursNo one calledI tried calling two days later to give them time, but was unable to get throughIt is an automated message that just keeps one on holdI tried and tried, no availI'm a teacher and received a voicemail during the day with a name, Chrissy, saying she is from customer service and to call her backSame thing...no answerwaited minutes...the same automated systemI called the actual store in Ft.Myers where I purchased the couch, Ashely Furniture,and pl
Sleeper sofa sold as upgraded memory foam mattress but mattress delivered was regular foam
Before buying a sofa sleeper I have tried it and lied down on the mattressWhen I complained about how uncomfortable it was, the sales associate told me I should forget about that mattress as it was NOT going to be the model I would receiveShe showed me in the display I would get an "upgraded memory foam"THe mattres I received is a regular foam mattressSo basically the product I bought was not deliveredI'm not discussing whether or not the mattress I have received is memory foamEven if this low quality foam is what Ashley Furniture considers as memory foam, I've been told by one of their salesperson that this one was not the one I was going to getTo sum up, what I received was not what I bought, period
So, finally I went to the store and tried to talk to the sales associate and clear some things upIt seems that she is no longer working thereWhen I talked to the manager, sh
Subject: Re: Invoice XXXXXX/***
I would like a full refund and
arrangements for them pick up they sectional delivered on 1/1/18, the quality is poor, it has to many defects for being a new piece of furniture, not what we expected at allThe customer service has also been an issue and is also horribleThen to top it off you send someone out to repair the "new furniture", and said basically there are always issues with these sectionals, makes a horrible attempt to repair issues, jury rigs it, removes pieces, damages other pieces and leaves frustrated and angry without completing the job, which would not have been unacceptable anyway
So again make arrangements to pick your furniture up, and email us with the pick up date and timeI have already notified my credit card company (AMEX) of the issues at handThanks and have a nice day
*** ***
Product_Or_Service: Leather Sectional
Order_Number: XXXXXX/***
Account_Number: XXXXXX
Wanting to get a new set from city furniture/ashleyNothing but issues
I bought this set 3/25/Nothing but issues with their warranty placeI ended up with chairs that were damagedThey did replace themNow the chairs are falling apart and my table top is super wobblyI called to get them repairedAnd a gentlemen by the name of Louis told me it would cost me *** to have them repair the.! Absolutely will I not pay for something that is falling apart
They are months old and completely unacceptable to tell me to pay for a warranty issueScrews are falling out of the chairs and my table top feels like it is going to fall apart! They have record of me calling and emailing themI sent photos to them like they ask you to do and never once did they call meI had to call themI wouldn't be so upset but I paid good money for good furniture and to tell me they will charge me *** is absolutely crazy! Please help me get resolution for this issue
This company has terrible customer service! We purchased a sofa on 10/20/One of the cushions went flatI sent photos to them and they agreed to replace the cushion inside the leather on 01/19/Over the next months I called timesEach time the individual I spoke to assured me the part had been ordered and was on its way and they would call me back to let me know the statusNone of them (I started keeping a record of names: *** 06/23/17, *** 07/07/and *** 07/12/17) ever called me back as promised! When the installer finally arrived at our house on 07/21/the wrong part had come in! He was very nice, he told us not to worry, that he had the correct part back at his shop He called us on 07/to reschedule installation and came on 08/03/to install the partSo it took days for us to get our sofa fixed that was less than months old when City Furniture agreed to repair itThe entire time City Furniture employees acted as though they really didn't care about customer service at allI spoke to *** in the escalation deptand he was even worse! He offered me a $gift certificate as though I was complaining to get cash! I told him I wanted to speak to someone who actually cared about the company and how it's being run, I didn't want cash! I wanted the president of the company to know how the company was being runI asked for the email address or phone number of the president and he told me he didn't have itHe asked if I wanted anything else and then he hung up on me! NEVER AGAIN will I enter this store!
My name is *** ***I purchased a TV media set at Ashley?s furniture in the Sawgrass Mills and had it delivered todayUpon delivery I pointed out to the drivers the horrible and strong chemical smellAfter a couple of hours I got struck with a strong headache, dizziness, shortness of breath and asthmaThe toxic fumes being emitted from the wood are going to kill meI called the store and their customer service and they DO NOT accept any refunds and want me to exchange this poisonous piece of furniture for another oneI fought and fought with them over the phone but they only have a scripted and horrible customer supportI may need to go to the ER tonight due to my symptoms?
I have done some research online and found others with the same horrible symptoms and Ashley Furniture (owned here by City Furniture) will not accept to return the items and refund my moneyIt was USD 2,and I am in panic that I will have to lose the money as I cannot live with a furniture that
Will not fix my sectional or provide me with a proper refundThe sectional broke within months of usage and they do not have a similar replacement
I bought a U$ *** sectional in February of this year and paid *** for warrantyIn May, the inner recliner broke and I called a warranty visitSomeone came and told me it would take weeks to get part for repairAfter weeks with no word from the company, I went to the store to complain and they told me they had no part or replacement for my itemThey offered re-selection, but there are no similar items at the storeThe remainder sectionals are cheaper, and the color and style do not fit our living roomThe other option they gave us was to obtain*** store credit or a*** refundHowever, that hardly covers the amount of warranty, let alone the price for the item which is broken in my living roomI have made customer service calls and tried to speak with the general manager of this store with no success
I would give them a minus score if there was one availableWe went to the store because we needed a piece of furniture that we could take with us or be delivered the next day as we were leaving town, the item we picked out was a floor model so it fit our needsUnfortunately that was not the case.....they were unable to give us the floor sample that night due to it being on top of another item, no one could lift it off the other item.....OK they said they would have someone there tomorrow that could do that so we could pick it up the next day,,,,NOT After several calls and speaking with the manage, who was so rude,,they finally told us we needed to hire a delivery company that could remove the item from the store and deliver it to us at a cost of$of which they offered no reduction on the item to help cover the costWe hired the delivery company and they did an excellent job, Thank You Price DeliveryCity Furniture company has no idea of what customer service is!!!! I would not buy anything from them the experience was terrible!!!!
Was offered 0% interest financing for months Was charged $in interest on the 25th month I offered to pay off my balance
*** ** ***
Acct# XXXX XXXX XXXX XXXX
The issue in question occured today 7/17/
I purchased furniture from City Furniture in March and I was approved for months interest free financing I was never explained the details of the financing and I made all my payments on time since then through automatic bill pay This morning I decided to check my balance since it had been a while since I had done so and discovered I was charged $of interest on Feb I immediately called City Furniture who told me to contact TD Bank customer service which I did I spoke with Lenard and explained my situationHe put me on hold while he contacted a supervisor He returned to the line and offered me 30% off I felt that was unfair and asked to speak to a supervisor I explained to the supervisor that I was willing to pay the f
Purchase warranty for leather sofas & Leather recliner and did not provided service for what was offer to me at time of purchase by The salesman
On 12/27/2016, I purchase a leather recliner and sofa from salesman *** *** invoice number: XXXXXX and bought year in home service warrantyI was told at the time of purchase that even if someone sat on the sofa and made a hole or damages of any kind, fade puncture, peeling, discoloring the warranty would coveredI have a puncture and peeling on both the leather sofa and recliner and the repair man was sent to my home to look at the damages and told me it was not covered because it was not manufactured damagesI explained that I was told any damages would be coveredThe Example given to me at time of purchase by *** was if someone sat with a pen in the pocket and made a hole in the sofa it would be coveredNow I'm being told no damages are coveredThe repair man that was sent to my house took the side arm off and took i
Charged 2x for something we still nevef recievedBilling is a mess, delivery is a mess, customer service is a mess, furniture quality is hortible!
Im writing to give you an updateThe credit card still has not refunded me after numerous calls and the charge is still thereThey said they sent a refund check in July , which we never received and God only knows where they sent itIm calling again next week to see if credit was applied after that I am reporting this to the Revdex.com, and noting the account as fraud as at this point this is what it has come to
Furthermore, the second table we bought with you was to be delivered Friday , that never happened I took the time off from work to be here and Thursday night the called and said they had to reschedule I told them I have been waiting for this since juneand I need it saturday as I have an event sunday they said saturday was booked but sunday was avail and I said I need it by noon as im leaving the house thennow h