City Star Nails

A representative from the Office of Customer
Advocate contacted the customer by telephone on January 15, and resolved
the issue with the customer

A representative from the Office of Customer Advocate contacted the customer by telephone on May 18, and resolved the issue with the customer

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on March 20, 2017. Please allow sufficient time for postal
delivery

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on November 18, 2015. Please allow sufficient time for
postal delivery

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on October 19, 2015. Please allow sufficient time for
postal delivery

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution was sent to Navient instead of Sallie Mae.
Regards,
*** ***

A representative from the Office of Customer
Advocate contacted the customer by telephone on October 6, and resolved
the issue with the customer

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on June 17, 2015. Please allow sufficient time for postal
delivery

A representative
from the Office of Customer Advocate contacted the customer by telephone
on June 23, and resolved the
issue with the customer

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on June 2, 2016. Please allow sufficient time for postal delivery

A
representative from the Office of Customer Advocate contacted the customer by
telephone on June 15, and we are working with
the customer directly to resolve the issue

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meResponse accepted to this point, but issue has not been resolved
Regards,

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on July 8, 2016. Please allow sufficient time for postal delivery

A representative from the Office of Customer Advocate contacted the customer by telephone on October 17, and resolved the issue with the customer

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on January 11, 2016. Please allow sufficient time for
postal delivery

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on July 29, 2015. Please allow sufficient time for postal delivery

A representative from the Office of Customer
Advocate contacted the customer by telephone on April 4, and
resolved the issue with the customer

A
representative from the Office of Customer Advocate contacted the customer by
telephone on November 10, and we are working with
the customer directly to resolve the issue

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on May 4, 2017. Please allow sufficient time for postal
delivery

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I spoke with a Navient representative from IndianaHe made it clear that I am not paying interest in advance; however, he was not able to explain to me why the extra payement (on top of the monthly interest incurred)He clearly stated that the system was set up in a way that any extra payement I make will not be allocated to the specific loanI have expressed my concern that I am paying about dollars every month which is suppose to cover the monthly interrest and the extra payement I have been making is suppose to lower the principle, not future interestWhat's even more confusing to me is that how is possible I am paying the same amount every month when some of the extra money I am paying is going to future interestI think my biggest concern is that despite making payments on time I have not seen any change in my principleI believe a portion of the payements I have made for the last years ware used as a future interest resulting in the current lower monthly interest of about ( for the past couple of years, I was paying just abouve dollars per month)If part of the extra payment I am making is going to interest, how am I going to pay off this loan? The navient spokeperson insisted on sending me information about my loan, for which I have online accessApart from that he did not answer my questions.Thank you for your response and for your time
Sincerely,