City Star Nails

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on January 19, 2016. Please allow sufficient time for
postal delivery

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Problem:I contacted Navient 12/15/to discuss my account and payment.The agent gave me an forbearance until march and a monthly payment of $a mont for my student loan payment.I spoke with an agent from Navient 3/17/to ask why did they remove points from my credit report.The agent stated The that was from 12/31/which was during the time of the agreed forbearance.Navient was not allowed to mark my credit negatively during forbearance but continued anyway months later.Translate Desired Resolution / OutcomeDesired Resolution:Correction to a credit reportselectDesired Outcome:Correction on my credit report Navient was not allowed to make negative remarks during the forbearance period

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer on May
19, 2017. Please allow sufficient time for delivery

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on November 8, 2016. Please allow sufficient time for
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Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaintThey are doing a lower interest based my income, If I do not qualify the payments will be the sameSo I still need 10% of my take home income to pay this bill weekly

Revdex.com:
I
have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
While the company has stopped the calls, they sent a letter stating that calling me every day "due diligence". If that is not harassment, I do not know what is. A company has the right to take actions to ensure people repay a loan. However, the company should take in to consideration the person's history of payments and the amount owed. I took out the loan in in the amount of 10,000, I paid religiously more than the monthly payment, and now owed only 500.00. They admitted they were calling at am on the weekend. They called me every day. They did not even apologize in the letter they sent
Regards,

Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on March 16, 2017. Please allow sufficient time for postal delivery

Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on October 6, 2017. Please allow sufficient time for postal delivery

Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on May 9, 2017. Please allow sufficient time for postal delivery

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on October 30, 2015. Please allow sufficient time for
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Revdex.com:
I
have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have a call recording with the rep from navient stating they had incorrect contact information from me, they also claimed its my responsibility to follow up with them with updated informationHowever I had no idea they had wrong information in the first place, they bought the debt from the from the original loan provider received to my knowledge it had my correct contact informationThe number the Navient rep provided to me as incorrect I never lived at the address they have or owned the number they had on file.
Regards,
*** ***

A representative from the Office of Customer
Advocate contacted the customer by telephone on May 20, and resolved the
issue with the customer

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on February 19, 2016. Please allow sufficient time for
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Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via email on October 24,

A
representative from the Office of Customer Advocate contacted the customer by
telephone on July 28, 2015, and we are working with the customer directly to
resolve the issue

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Although you address part of my complaint, the other part was not addressed as far as being able to apply the principle to the loan of choiceThere are loans listed (& 02)Why can one not pay off one loan while working on paying off another? As a person who never had a late payment and has been a loyal customer, there should be some way for the customer to chooseIt is in my opinion that Navient wants to make things as inconvenient for people so they don't pay off loans earlyAs a hard working college graduate it is important for me to pay off the debt from my educationIt is my hope that students looking to consolidate choose a different company to work with

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to me.
Regards,
*** ***

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Hello, A letter from Navient arrived in the mail, and they are saying they cannot verify that we have paid over $10,and are saying we still need to pay $2,to resolve the loan after over years of paymentsI have the payment records from Navient that we have paid $10,since 2004, including $1,in late fees aloneIt is unethical and cruel for Navient to expect us to pay a single penny more for this loan

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on May 22, 2015. Please allow sufficient time for postal delivery