City Star Nails

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I am still waiting on paperwork from them They also are now stating they never sent me any letters by mail yet I have the letter stating that letters were returned to them from the post office as undeliverable

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Revdex.com:I have reviewed the response made by the business in reference to complaint ID 10837828, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have still not received my FULL account summary or had access to my online account restoredI have neither been notified or provided with any proof that *** has been taken off my account or disassociated from my social security numberAdditionally, while *** with Navient promised to mail me my account information I did not receive itInstead, what I recieved in the mail was a notice regarding my consent to withdraw from receiving my Wstatement electronicallyI did not give my consent for that and it was not what I had asked forWhile I did receive some of my account information via email, it was not my a full summary of my accounts and read more like a bill outlining onot my previous payment, balance on only my loans in repayment, and the due date of my next paymentWhile I appreciate that, it's not exactly what I have been asking for and I'm confused about what I've been sent in the mailI have not been restored online access to my accounts and *** from Navient is not returning my callsThis behavior is unacceptable especially from someone who works in the Office of Costomer AdvocateI expect an explanation for this non compliance of my simple requests.Regards,*** ***
Regards,

Revdex.com:
I
have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The creditor has declined to remove the late reports from my credit report even though the customer service agent stated it would be removed when processing my forbearance Also note, this is the only creditor that continued to charge me interest during my Chapter case resulting in over $2,in interest charges by the time my case was complete Shady business practices and horrible customer service
Regards,

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on July 12, 2016. Please allow sufficient time for postal delivery

Revdex.com:
I
have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Problem:Currently this company is reporting falsely on my credit reportThey are reporting an open balance as well as a monthly paymentI have tired on many occasions to settle this debt but never receive a response backI have sent in my credit report twice with in the last year to prove what they are reporting and again have not heard backI sent something in May and June The lack of response is totally unacceptableThis company either needs to update the reporting of my credit or they need to remove as this debt is over yearsI will continue to report them to whatever agency I need to until they resolve this matter.Translate Desired Resolution / OutcomeDesired Resolution:Correction to a credit reportselectDesired Outcome:This needs to be removed from my credit report as it has passed years since they have reported

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. The letter that Navient sent does not answer any questionsThey have repeatedly sent me my promissory note, which I said I understandThey talk to me like I am an it and are extremely rude over the phone, they continually send me the same information without actually answering my question. My question to them is why does my interest keep raising when I have perfect payment history of an unreasonable $ a month with a current 11.125% interest rate....I have made every payment on time, and the federal interest rate has NOT gone up, can I get an answer as to why interest rate keeps going up? What have I done to deserve this? What Navient has done is predatory lending. I was years old when I graduated high school and went off to college, I had no credit, I was 18, who has credit at 18? I will be repaying 3x the amount of the loan when I am finished, this is predatory lending and completely immoralI have great credit now, why is Navient aloud to continue to raise my interest rate? No other company has an interest rate that high. Most places I have called, Citizens Bank, So-Fi, etc, their highest rates are around 7%Why can Navient get away with 11.125% and then continue to raise it to someone who has paid everything on time and the federal interest rate has not gone up? Thank you,

Revdex.com:
I
have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The business says they sent me a letter by mail on 6/22/Since I only have days to reject the response I am rejecting now before receiving the letterThe reason I am rejecting the response is reason I wanted the business to contact me and resolve the matter with me by phoneOn Friday 6/16/a representative from Office of the Customer Advocate called me and said he would be following up with me by the beginning of the following weekHere we are on 6/28/and I never received a follow up call or email from the repInstead, the business mailed a letter which brings me to reason I just logged into my account online and tried to save my checking account information to make payments online again and I received the same error message I have been getting since this issue started almost months agoThis confirms for me that the business did nothing to resolve my issueI don't know what the letter they mailed says, but I do know that there is no reason why this business can't process my online payments with my checking account information as they have been doing for over yearsI am literally fighting with this business to give them my moneyIt is really appalling how they have addressed this matterI would like a call from the business immediately.
Regards,
*** ***

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on July 14, 2017. Please allow sufficient time for postal
delivery

Thank you for your message. We are currently reviewing our customer's concerns and in the interest of protecting the
privacy of our customers, the Office of the Customer Advocate will respond
directly to the customer via US Postal Mail

A
representative from the Office of Customer Advocate contacted the customer by
telephone on September 22, 2015, and we are working with the customer directly to
resolve the issue

Thank you for
your message. In the interest of protecting the privacy of our customers,
a response was sent directly to the customer via US
Postal Service on November 30, 2015. Please allow sufficient time for
postal delivery

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID 10846803, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Problem:I have already filed this complaintI received a response from you on October 13, and this case was closed on 11-23-I am not please with how Navient wants to settle the caseNavient has offered solutions that would put me in more debt and/or does not address my problemThe options they gave me are, Deferment, Forbearance or ConsolidationWhen I started teaching in Delaware over years ago, their pitch was that working in a Title School would qualify me to apply for a small teacher forgiveness loan after investing consecutive yearsI invested over years in Title schoolsIt wasn't until I received the forgiveness application that they exposed the factor that to be eligible for TLF a customer cannot have had a balance on a Federal Direct Student Loan as of October 1, Navient was mis-leading and that stipulation is inequitable and age discriminativeTo not have a loan prior to Oct 1, means that one would have to be no more than about twenty years old.TranslateDesired Resolution / OutcomeDesired Resolution:Other (requires explanation)selectDesired Outcome:To be awarded a $loan forgiveness towards my balance on the loan.Translate

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via email on December 27,

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint It appears that my complaint will be explained by the company once they have sent my information via mail as they stated
Regards,

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on May 11, 2015. Please allow sufficient time for postal
delivery

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on October 4, 2016. Please allow sufficient time for
postal delivery

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on October 22, 2015. Please allow sufficient time for
postal delivery

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on May 12, 2015. Please allow sufficient time for postal
delivery

A representative from the Office of Customer
Advocate contacted the customer by telephone on March 14, and
resolved the issue with the customer

A representative
from the Office of Customer Advocate contacted the customer by telephone
on May 27, and resolved the
issue with the customer