City Star Nails

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on July 14, 2017. Please allow sufficient time for postal
delivery

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I am still waiting on paperwork from them They also are now stating they never sent me any letters by mail yet I have the letter stating that letters were returned to them from the post office as undeliverable

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on May 27, 2016. We will continue to work with the customer directly to resolve the issue

Revdex.com:
I
have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The creditor has declined to remove the late reports from my credit report even though the customer service agent stated it would be removed when processing my forbearance Also note, this is the only creditor that continued to charge me interest during my Chapter case resulting in over $2,in interest charges by the time my case was complete Shady business practices and horrible customer service
Regards,

Thank you for
your message. In the interest of protecting the privacy of our customers,
a response was sent directly to the customer via US
Postal Service on November 30, 2015. Please allow sufficient time for
postal delivery

A representative
from the Office of Customer Advocate contacted the customer by telephone
on August 9, and resolved the
issue with the customer

Revdex.com:
I
have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The business says they sent me a letter by mail on 6/22/Since I only have days to reject the response I am rejecting now before receiving the letterThe reason I am rejecting the response is reason I wanted the business to contact me and resolve the matter with me by phoneOn Friday 6/16/a representative from Office of the Customer Advocate called me and said he would be following up with me by the beginning of the following weekHere we are on 6/28/and I never received a follow up call or email from the repInstead, the business mailed a letter which brings me to reason I just logged into my account online and tried to save my checking account information to make payments online again and I received the same error message I have been getting since this issue started almost months agoThis confirms for me that the business did nothing to resolve my issueI don't know what the letter they mailed says, but I do know that there is no reason why this business can't process my online payments with my checking account information as they have been doing for over yearsI am literally fighting with this business to give them my moneyIt is really appalling how they have addressed this matterI would like a call from the business immediately.
Regards,
*** ***

Revdex.com: I do
not accept the response because I have not heard from Navient, neither by mail not a phone callI feel as if they are hiding behind confidentialityBecause I have not heard from them I am not able to accept their response
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below

A
representative from the Office of Customer Advocate contacted the customer by
telephone on September 22, 2015, and we are working with the customer directly to
resolve the issue

Thank you for your message. We are currently reviewing our customer's concerns and in the interest of protecting the
privacy of our customers, the Office of the Customer Advocate will respond
directly to the customer via US Postal Mail

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on July 12, 2016. Please allow sufficient time for postal delivery

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on October 24, 2017. Please allow sufficient time for postal
delivery

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on March 9, 2017. Please allow sufficient time for postal
delivery

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on March 31, 2017. Please allow sufficient time for postal
delivery

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via email November 27,

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on October 22, 2015. Please allow sufficient time for
postal delivery

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on May 12, Please allow sufficient time for postal
delivery

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this
resolution is satisfactory to me. I appreciate the Revdex.com for being a resource to give power to those who may not have the means to be heard.
Regards,

A representative from the Office of Customer
Advocate contacted the customer by telephone on March 14, and
resolved the issue with the customer

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on October 4, 2016. Please allow sufficient time for
postal delivery