City Star Nails

RevDex.com:
Regards,I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I was informed via a letter that the payment made via the Website on May 1st, posted on May 5th, The reasoning given was that it can take two days for the payment to clear the banking informationHowever, unless I am really bad at math it seems that it took days to postThe acceptable part is that the payment back credits so that my online delinquency was removedI was also told that my loan was not considered delinquent (not sure why it was listed as such online then) as there is a six day grace periodI do not understand the language used by the company as not even credit cards mark you as delinquent in the grace periodI do not think that accounts should be marked delinquent automatically unless a person actually isIt seems very unclear to the client.I was also informed that unless I have another loan to consolidate that my loan cannot be transferred to another servicer as only when I consolidate can I select a new servicerWhen I initially consolidated my loans on studentloans.gov, I was not given the option of who to select as a servicer (a feature now added) so don't understand why I never had the option or have the option nowIt seems very backwards that as a student consumer I am stuck with my servicer even if their performance is less than satisfactory and their communication lacks overallThis year as stated earlier, I had to resent my IBR request renewal three times before it was takenI am not sure why I have less choices for my loan servicer than people who morgage a house haveIt seems very much against the best interest of the consumer / clientPlease help me get through the red tape of changing my servicerI know my loans were transfered from Sallie Mae to Navient so I don't see why one more transfer led by me and not the company is a big deal

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via email on December 6,

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on June 10, 2015. Please allow sufficient time for postal
delivery

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on December 23, 2016. Please allow sufficient time for
postal delivery

A representative from the Office of Customer
Advocate contacted the customer by telephone on June 30, and resolved the
issue with the customer

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on August 30, 2016. Please allow sufficient time for
postal delivery

Revdex.com:
I have reviewed the response
made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The initial response from Navient that you show in the body of the complaint states they contacted me This is as I have no record of attempted phone call or email on that date and I have been keeping track of email & phone communications during the course of resolving this problem Their response also emphasizes that they have been vague in their communications with me and still, to date, have not provided me with any documentation to show that I owe anything they are trying to collect I will not blindly pay anything that is over 8-years old without proof from them as to how they determined that I have asked for that info and still do not have it I need them to stop bothering me with their attempts to collect money I do not owe them Can you suggest a course of action that can be taken to get this SCAM stopped and that I no longer have to tolerate these bothersome communications from them?
Regards,
*** ***

Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on March 9, 2017. Please allow sufficient time for postal deliveryWe will continue to work with the customer to resolve the issue

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on June 17, 2016. Please allow sufficient time for postal delivery

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via email on February 14,

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on March 27, 2017. Please allow sufficient time for postal
delivery

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have not received any kind of mail from Navient I still do not know what is going on with my case The only correspondence from Navient that I received was by email on April 24th That I will be receiving a letter It has been almost two weeks No letter what so ever I have no idea what they proposed
Regards,

Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on February 6, 2017. Please allow sufficient time for postal delivery

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this
resolution is satisfactory to meThe following stipulations apply: Navient must notify TransUnion/Experian/Equifax that the account has been closed with no negative activity in the last three yearsOtherwise all bets are off, and this matter will be moved to escalation, and I will pursue legal action
Regards,
*** ***

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via email on November 22,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] I truly believe the nail salon gave me the nail fungus because I have never ever experienced that in all the years I have been getting my nails doneI can even provide proof from the previous nail salon I use to go to prior to letting City Star do my nails and the owner of that salon is who did my nails and she has over years experience with this serviceI believe for service recovery City Star Nails should in the least reimburse me for the money I spent to get my nails done and ended up getting the fungus from them causing me to have to get nail ointment and nail care for several weeks
Regards,
*** ***

Revdex.com:
I have received a letter from NavientA resolution has not been madeThank you for keeping me informed.
Regards,

A representative from the Office of Customer Advocate contacted the customer by telephone on September 8, and resolved the issue with the customer

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on July 22, 2015. Please allow sufficient time for postal delivery

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via email November 1,