City Star Nails

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.The business continues its trend of dishonesty and broken promisesIn addition, my inquiry with my bank proved that the supposed communication by Navient is not truthfulNor has the referenced bank account ever been closedThe document(s) supposedly sent by Navient via US mail has not been received in a timely manner nor is it expectedThis dishonest organization is under nationwide criticism of many other loan recipients as is the case with my complaint about this companyThis company has made no attempt to correct their malicious conduct in this matter and has not called or mail the documents the company claims to have mailedFurthermore, any such documents would not do anything to reverse any damage to my credit profile already doneAdditionally, the company has not posted a mailed on 11/11/payment that would bring my account current per their malicious conductThe company has followed their trend of dishonesty by offering me a payment option spanning years for an account balance that is nearly paid offPlease post this complaint as unresolved.
Regards,

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on November 27, 2017. Please allow sufficient time for postal
delivery

A
representative from the Office of Customer Advocate contacted the customer by
telephone on February 26, and we are working with
the customer directly to resolve the issue

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***9, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Problem:In December and in January I spoke with *** *** about having my student loan t the rate reduction program and I sent all the information needed as asked for me and my co signerAt the end of all my monthly bills including what I was paying for my Navient loan a month I don't have much remaining to be able to surviveI have also received horrible experience with almost everyone I spoke to and have reported to the Revdex.comEveryone I speak to gets very loud and nasty and is very rude, including today's conversationBack on 2/13/I spoke to two different individuals, Donna ID# Cwas the first individual at 5:44PM told me that my payment was $202.57, and then was transferred to *** ID# *** also told me my payment was $from now until April and we set up monthly withdrawal payments monthly until thenToday at 3:I called Navient and spoke to *** ID# *** and I was transferred to the wrong department from someone who had answered the phoneEvery time I call I keep getting transferred to the wrong department as per *** ID# *** the last individual I spoke to and was told that everyone who has helped me told me all the wrong informationMy account has not been properly managed and every single time I speak to someone I receive a different answer and I do not think this is a way to do businessMy account was switched from SallieMae to Navient without any warning and I have had nothing but issues with NavientI do not know how I will be able to afford the payment that they want me to pay, in which I do not have money left over at the end of the month and I gave spoken wot many different people with a break downI have not been able to receive a job with what I recieved a Bachelors degree in, and if I knew I wasn't able to get a job with a Bachelors in Social Work I would have never went on completing the degree as I was told by the schoolI have applied to many jobs in the past and I am not currently working with something that has nothing to do with my degree because I cannot get a job with my Social Work Degree, as I have to have a Masters in order to do anything with my degree and I cannot afford to have more student loans attached to me as I cannot pay what I have nowI am very disappointed as Navient is suppose to be a professional company instead they are very unorganized and have individuals who speak to people and are very rudeNavient does not help in any other way, as I do understand I do owe the money in which I am trying to pay as well as am trying to be able to live and make a livingThe company is only out to hurt people and not help anyone, they are greedy and have so many complaints about them and everything about thing is negative and horribleThey should really be looked into, I wouldn't be surprised if they are doing things that are illegal that shouldn't be done.TranslateDesired Resolution / OutcomeDesired Resolution:Billing AdjustmentselectDesired Outcome:Translate

Revdex.com:
I
have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me for the time beingIf I have further complaints from the business again, I will contact you promptly
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint and all it stars is that they ar emailing me something. Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on April 10, 2017. Please allow sufficient time for postal
delivery

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
Regards,

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on February 16, 2017. Please allow sufficient time for
postal delivery

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on June 30, 2017. Please allow sufficient time for postal
delivery

Revdex.com:
I
have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. I am rejecting Navient's solution, as it has not resolved anythingUpon Navient contacting me in regards to this complaint, I was told "The correct fax number can be found at the bottom of the page..." However, within the body of the letter (giving instructions on how to complete and turn in the deferment form) that incorrect fax number is providedAs a matter of fact, when I agreed to complete another deferment form (I was told there was an error on the previous form I turned in) they sent me THE SAME letter along with deferment forms that expired July 31, It appears as if I be getting set up, or this may be a shady companyEither, I do not like what they're doing. I have also made a complaint with the Attorney General's office as well.
Regards,

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Complaint Type:Billing or Collection IssuesselectProblem:On May 8, I received a letter from *** *** describing a Reduced Interest Rate Program allowing my credit report to show "paying under a partial payment agreement." I agreed to the terms of the new program and have been making payments on timeThe current status shows late with the most recent update prior to the letterThis not within the agreement detailed in the letter showing it would be updated after qualifying payments of $50.00.Translate Desired Resolution / OutcomeDesired Resolution:Correction to a credit reportselectDesired Outcome:I am asking to have the information in my credit report updated as per agreement to programThe status should not show late and should reflect past payments paid

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on April 5, 2017. Please allow sufficient time for postal
delivery

I was contacted by Navient in a timely manner and they worked quickly to resolve my issueNavient also admitted fault-their representative provided me incorrect information which precipitated my complaint.Complaint was resolved to my satisfaction. Thank you Revdex.com

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via email on January 15,

A representative from the Office of Customer
Advocate contacted the customer by telephone on March 21, and
resolved the issue with the customer

A representative from the Office of Customer Advocate contacted the
customer by telephone on June 19, and resolved the issue with the customer

Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer. Please allow sufficient time for delivery

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on August 12, 2016. Please allow sufficient time for
postal delivery