City Star Nails

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
This does not solve the problem
Regards,

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on November 27, 2017. Please allow sufficient time for postal
delivery

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on June 30, 2017. Please allow sufficient time for postal
delivery

Revdex.com:
I have reviewed the response made by the business in reference to complaint and all it stars is that they ar emailing me something. Regards,

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on February 16, 2017. Please allow sufficient time for
postal delivery

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Complaint Type:Billing or Collection IssuesselectProblem:On May 8, I received a letter from *** *** describing a Reduced Interest Rate Program allowing my credit report to show "paying under a partial payment agreement." I agreed to the terms of the new program and have been making payments on timeThe current status shows late with the most recent update prior to the letterThis not within the agreement detailed in the letter showing it would be updated after qualifying payments of $50.00.Translate Desired Resolution / OutcomeDesired Resolution:Correction to a credit reportselectDesired Outcome:I am asking to have the information in my credit report updated as per agreement to programThe status should not show late and should reflect past payments paid

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on April 10, 2017. Please allow sufficient time for postal
delivery

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
Regards,

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on August 4, 2017. Please allow sufficient time for postal
delivery

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.The business continues its trend of dishonesty and broken promisesIn addition, my inquiry with my bank proved that the supposed communication by Navient is not truthfulNor has the referenced bank account ever been closedThe document(s) supposedly sent by Navient via US mail has not been received in a timely manner nor is it expectedThis dishonest organization is under nationwide criticism of many other loan recipients as is the case with my complaint about this companyThis company has made no attempt to correct their malicious conduct in this matter and has not called or mail the documents the company claims to have mailedFurthermore, any such documents would not do anything to reverse any damage to my credit profile already doneAdditionally, the company has not posted a mailed on 11/11/payment that would bring my account current per their malicious conductThe company has followed their trend of dishonesty by offering me a payment option spanning years for an account balance that is nearly paid offPlease post this complaint as unresolved.
Regards,

Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on August 21, 2015. Please allow sufficient time for postal deliveryWe are working with the customer
directly to resolve the issue

Revdex.com:
I
have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. I am rejecting Navient's solution, as it has not resolved anythingUpon Navient contacting me in regards to this complaint, I was told "The correct fax number can be found at the bottom of the page..." However, within the body of the letter (giving instructions on how to complete and turn in the deferment form) that incorrect fax number is providedAs a matter of fact, when I agreed to complete another deferment form (I was told there was an error on the previous form I turned in) they sent me THE SAME letter along with deferment forms that expired July 31, It appears as if I be getting set up, or this may be a shady companyEither, I do not like what they're doing. I have also made a complaint with the Attorney General's office as well.
Regards,

RevDex.com:
Regards,I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I was informed via a letter that the payment made via the Website on May 1st, posted on May 5th, The reasoning given was that it can take two days for the payment to clear the banking informationHowever, unless I am really bad at math it seems that it took days to postThe acceptable part is that the payment back credits so that my online delinquency was removedI was also told that my loan was not considered delinquent (not sure why it was listed as such online then) as there is a six day grace periodI do not understand the language used by the company as not even credit cards mark you as delinquent in the grace periodI do not think that accounts should be marked delinquent automatically unless a person actually isIt seems very unclear to the client.I was also informed that unless I have another loan to consolidate that my loan cannot be transferred to another servicer as only when I consolidate can I select a new servicerWhen I initially consolidated my loans on studentloans.gov, I was not given the option of who to select as a servicer (a feature now added) so don't understand why I never had the option or have the option nowIt seems very backwards that as a student consumer I am stuck with my servicer even if their performance is less than satisfactory and their communication lacks overallThis year as stated earlier, I had to resent my IBR request renewal three times before it was takenI am not sure why I have less choices for my loan servicer than people who morgage a house haveIt seems very much against the best interest of the consumer / clientPlease help me get through the red tape of changing my servicerI know my loans were transfered from Sallie Mae to Navient so I don't see why one more transfer led by me and not the company is a big deal

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on June 10, 2015. Please allow sufficient time for postal
delivery

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on August 12, 2016. Please allow sufficient time for
postal delivery

Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer. Please allow sufficient time for delivery

Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on March 9, 2017. Please allow sufficient time for postal deliveryWe will continue to work with the customer to resolve the issue

A representative from the Office of Customer
Advocate contacted the customer by telephone on June 30, and resolved the
issue with the customer

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on December 23, 2016. Please allow sufficient time for
postal delivery