City Star Nails

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on June 19, 2015. Please allow sufficient time for postal
delivery

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on August 31, 2016. Please allow sufficient time for
postal delivery

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on January 27, 2016. Please allow sufficient time for
postal delivery

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on May 7, 2015. Please allow sufficient time for postal delivery

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that and at this time, this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have
determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I was told that until the business receives updated enrollment information from my educational institution or the clearing house, I would continue to be chargedThe business was unwilling to contact my educational institution to verify my enrollment.
Regards,
*** ***

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on August 10, 2015. Please allow sufficient time for
postal delivery

Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I received a letter in the mail from Chuck of the customer complaint divisionThe letter essentially outlined that they have requested a refund of my check and will process a new check towards the correct loan once receivedI am not satisfied with this for several reasons: (1) I have been making payments during a period they cashed my check (2) Navient continued to accrue interest on my loan despite their error (3) I had to borrow money above and beyond the check they cashed and applied incorrectly in order to pay the loan they said I still owed them (4) I have on record/taped several employees lie to me about the status of the loan (e.gone employee told me during a recorded call that the matter was resolved and I no longer owe on the loan) and (5) I had to take several days off in order to achieve a response, I would like compensation for this missed time from work resolving their error
I believe the letter in the mail to be purely a formality with no immediate resolution offer by themThe resolution I see is to extinguish my loan immediatelyI request the Revdex.com to assist me in reaching mediationIf not, I would request litigation to proceed on the matter
Regards,
*** ***

A
representative from the Office of Customer Advocate contacted the customer by
telephone on May 10, and we are working with
the customer directly to resolve the issue

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on July 9, 2015. Please allow sufficient time for postal
delivery

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
They responded only to the part about my wanting to do harm to myself and not the matter that caused this compliantI've dealt with that issue and have come to peace with that part of myselfNaivent and it's parent company Sallie Mae have not made this correct.Very Angry,

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on April 27, 2016. Please allow sufficient time for postal
delivery

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on December 16, 2015. Please allow sufficient time for
postal delivery

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on November 7, 2017. Please allow sufficient time for postal
delivery

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
This does not solve the problem
Regards,

Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on August 21, 2015. Please allow sufficient time for postal deliveryWe are working with the customer
directly to resolve the issue

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have
determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have found paperwork that shows that I sent the information to be enrolled into their Econonmic Hardship programThis account should not have been sent to collections

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on June 8, 2017. Please allow sufficient time for postal
delivery

A representative from the Office of Customer
Advocate contacted the customer by telephone on July 22, and resolved the
issue with the customer

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on August 4, 2017. Please allow sufficient time for postal
delivery