City Star Nails

A representative from the Office of Customer Advocate contacted the customer by telephone on January 25, and resolved the issue with the customer

Revdex.com:
I
have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.They are charging us times the interest that the loan would have originally generatedAccording to the Bankruptcy court, they had the opportunity to add the amount of interest that they wanted to the amount submitted to the bankruptcy courtInstead they ACCEPTED the amount as a "PAID IN FULL" amount for the amount that they would acceptAs far as the Tennessee Bankruptcy Court is concerned, since they did not add any interest or penalties, they are not entitled to themThe matter is deemed settled with the Court system here in TennesseeA Federal Bankruptcy Attorney has been consulted and has stated that if Navient did not include any penalties or interest in the Bankruptcy amount that they agreed to have entered into the bankruptcy then they are not entitled to them
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined
that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Problem:This has been an ongoing issueEver since the sallie mae and navient switchIt has been a nightmareDo not do buisness with navientThey have been down right rude and talk to me with no respectSome how they say my brother is the one that took the loan out which is inaccurateThey wont let us talk to a manager and just hang up on usI AM CURRENTLY TALKING WITH A LAWYER TO SUE AS MY BROTHER IS GOING BANKRUPTso they are digging themselves a hole right nowI already put in a complaint once and they lied and said the issue was taken care ofNavient is not a good company at all.Translate Desired Resolution / OutcomeDesired Resolution:Other (requires explanation)selectDesired Outcome:Zero out mine and my brother balance whoever name you have it in because this incompetent compnay messed everything upNever had a problem and was current on payments until navient tool overWe will not accept anything as you have been taking my payments and not appliying themIf this is not zeroed outI will give the order to my lawyer to continue the paperwork

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on December 17, 2015. Please allow sufficient time for
postal delivery

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on January 9, 2018. Please allow sufficient time for
postal delivery

Revdex.com:
I have not reviewed the alleged letter in response made by the business in reference to complaint ID ***

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on May 1, 2015. Please allow sufficient time for postal
delivery

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on July 31, 2017. Please allow sufficient time for postal
delivery

A representative
from the Office of Customer Advocate contacted the customer by telephone
on July 13, and resolved the
issue with the customer

Revdex.com:
I
have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I still believe this to be open and am waiting on a response from Navient I would like this matter to remain open until a satisfactory response is completed
Regards,

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
They said I could pay what I have been paying in the agreement but the would send a negative report to the credit bureau, and I would still have to pay the amount they say is past due, as I said this was prepared from someone in their financing deptThey say I owe a lot of past due money when they have been deducting the money agreed upon from my checking accountThis cannot be legal

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on October 13, 2016. Please allow sufficient time for
postal delivery

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on November 29, 2017. Please allow sufficient time for postal
delivery

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on June 2, 2015. Please allow sufficient time for postal
delivery

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on September 2016. Please allow sufficient time for
postal delivery

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on March 2, 2016. Please allow sufficient time for
postal delivery

A representative from the Office of Customer Advocate contacted
the customer by telephone on May 24, and resolved the issue with the
customer

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I was treated poorly, and was reached out to with the letter above, which seems like a generated response. When called, my phone call went to a voicemailMy issue, for the beginning, is that I am a human being that is looking to be treated like more than number. The response here does nothing to address the meat of my complaintThere are no actions being taken to resolve the matter in an effective wayI was expecting something more than an empty apology, but seemingly, that is all I can expect form Navient, even when dealing with a natural disaster. After years of constant payments and no issues, Navient has done little to show that they care about me as a customer.
Regards,
*** ***

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via email on November 8,

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. They didn't tell me anything newThey said my forbearance period has all been used up and there's no other option for meIf this is the case, then can I be released from this loan? My mother is a single mother with three children who are not workingOne is doing her PHD in UK, and the other has two children in Maryland, and I am here in New York doing an internshipLife does not deal us all the same cards and we are managing with what we haveI do not want this loan to default, so I am asking for your help pleaseFor my FAFSA, they have completely postponed it until I get a jobI can provide proof that I am interning-with no pay, as well as looking for jobsWhat am I supposed to do in this situation? I don't want my credit to be affected, the forbearance period is up so they say they can't do anythingWhat are my options? Am I going to be left alone in this? Please help