City Star Nails

A representative
from the Office of Customer Advocate contacted the customer by telephone
on August 12, and resolved the
issue with the customer

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on June 27, 2016. Please allow sufficient time for postal delivery

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on December 31, 2015. Please allow sufficient time for
postal delivery

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on April 28, 2015. Please allow sufficient time for postal
delivery

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on June 22, 2016. Please allow sufficient time for postal delivery

Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on March 21, 2017. Please allow sufficient time for postal delivery

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on November 2, 2016. Please allow sufficient time for
postal delivery

Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on June 28, 2017. Please allow sufficient time for postal delivery

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Problem:I am enrolled in school at East Stroudsburg UniversityI notified Navient by fax on Nov30, of my Spring enrollmentI also was enrolled in summermonth deferment applies after date last attendedI have proof of my fax and fax confirmation to NavientI can submit proof of my enrollmentNavient has filed negative information with the credit bureausI have since had to file disputes with each of the three credit bureaus.Translate Desired Resolution / OutcomeDesired Resolution:Correction to a credit reportselectDesired Outcome:Correction to the Equifax, Experian, and Transunion credit bureaus in regards to the negative information reported to my student loans from NavientI am currently enrolled in school

Revdex.com:
I
have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Shortly after filing this complaint, I received a call from a representative at Navient She assured me that she would look into the issue Today I received a written response from Navient, stating that my request is being denied In this same letter, the many phone calls that were made between myself and the company were acknowledged The fact that I repeatedly asked for paper documentation of the payments was also acknowledged These acknowledgements were followed with the following statement "We would like to apologize that your request to receive your billing statements by mail was not completed in February or March as you requested." Navient has acknowledged that they did not comply with my request for mailed paper statements For this reason, I do not agree with the denial to remove the negative credit reporting.
Regards,

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on October 2, 2015. Please allow sufficient time for
postal delivery

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11388187, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Problem:I, unfortunately, am having to reopen my case against Navient Department of Education Loan ServicingMy original complaint was about Navient not informing me of a form that I neglected to signEven though I heard back from Navient's Customer Advocate, she or someone in her office has proven to be just as stupid as everyone else there seems to beNavient's Customer Advocate sent me forms that are outdatedToday I received a letter from Navient saying "***, we've received your Income-Driven Repayment (IDR) plan application, but it is an old version that expiredUnfortunately, we cannot process your request using the application that you provided." I did not use an old form I had laying aroundNoI used forms mailed to me direct from Navient's Customer Advocate Office itselfI REFUSE TO BE HELD ACCOUNTABLE FOR SOMEONE ELSE'S REPEATED MISTAKES!!! I CANNOT HELP IT IF I WAS SENT THE WRONG FORMS!!! I have years of customer service experience under my beltIs there any way I can get a phone interview for a job at Navient? It is painfully obvious that Navient is in desperate and dire need of competent people.Translate Desired Resolution / OutcomeDesired Resolution:Other (requires explanation)selectDesired Outcome:My desired outcome is as follows: 1.) I REFUSE to fill out any more forms - PERIOD!!! I DEMAND that Navient process my application as is since it is Navient who sent me the wrong formsI WILL NOT accept any other excuses or explanations or other legal mumbo-jumbo2.) From now ongoing forward, since the Office of the Customer Advocate has proven itself to be just as stupid as everyone else at Navient, I will only accept a response from the CEO of Navient and ONLY from the CEO of NavientEnd of story - PERIODIf anyone else at Navient is assigned to respond to me, I shall declare to the Revdex.com that Navient has refused to resolve this issue to my satisfaction3.) I further demand that Navient put me on an Administrative deferment, just like it has recently with no additional charges to my account until this matter is fully resolved to MY satisfaction4.) Lastly, I demand that Navient make an entry to my credit report regarding their mistakes to my account, and that any negative reports to my credit report made by Navient be completely stricken from that same credit reportAny other response by Navient other than these demands shall be interpreted by me to be a complete refusal by Navient to listen to and resolve these very serious customer service issues

Thank you for your message. In the interest of protecting the
privacy of our customers, the Office of the Customer Advocate responded
directly to the customer. Please allow sufficient time for delivery

A representative from the Office of Customer
Advocate contacted the customer by telephone on June 17, and resolved the
issue with the customer

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on June 1, 2015. Please allow sufficient time for postal
delivery

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on February 2, 2016. Please allow sufficient time for
postal delivery

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[I received MsSeemon letter regarding my Consolidation Loan I want to state that I have NEVER received a statement that my payment was $a month The only invoice I have received are in the amount of $ I would appreciate receiving these statement stating that my payment is $ If I keep receiving invoices in the amount of $344.00, what am I suppose to do? Why do I have accured interest when I have never been late and have been paying $344.00? To me, the excess funds should have been applied to principle not applied to future payments I have once instructed the excess be applied to principle, which I did not see that it was appliedIn future payments I will send written instructions that any excess payment be applied to principle Thank you.]
Regards,
*** ***

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on January 29, 2016. Please allow sufficient time for
postal delivery

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I received a call from a representative on 01/12/(didn't note her name) and she told me that she'll review my account and see about lowering my monthly payment and get back to meShe hasn'tI got a call today 01/16/from another agent *** *** I.D #*** and she had no record of the call and my account is still the same as it was...worse actually due to late feesIt seems my account wasn't reviewed since the last notation was the one that prompted me to contact Revdex.comI did make some payment today to lower my balance, nowhere near the balance of course but I'm afraid if they keep dragging this out (the chances of me suddenly coming into enough money to make those payments are nil and my response is still the same) a lot of damage will be done to my credit.As for the mail that was supposedly sent on the 12th, I haven't received it but since my account does not reflect any of the changes I'd requested, I'll have to assume the issue wasn't resolved
Regards,

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on July 19, 2017. Please allow sufficient time for postal
delivery