City Star Nails

A representative
from the Office of Customer Advocate contacted the customer by telephone
on May 12, and resolved the
issue with the customer

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on August 2, 2016. Please allow sufficient time for
postal delivery

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Ms *** *** called me and asked a few questions with minimum verbal response from her, she stated she was not aware of my address change although I informed them of an address and phone number change Ms *** *** was able to call me on the correct number but stated she did not have any record of my address changeIf she was able to determine that the address change was not made by her company resulting in miscommunication she would be able to remove the negative credit reportingI received a letter in the mail today stating that she was not able to find any documentation with me notifying Navient of my address change therefore the negative credit report would not be removedFurthermore as stated in the letter Navient allows both primary borrower and cosigner to revised and or change the payment plan without consent to each person made on the original loan agreementI do not agree with this, if a legal agreement is made between three parties, one of the parties should not be able to change that agreement without the consent of all parties in the agreementThis is a violation of the initial contractA cosigner was needed to obtain this loan how is possible for the primary borrower to make changes to the loan without the cosigners approvalFurthermore is Navient in agreement with allowing changes in the payment plan if it is profitable for their companywhich adversely affects the person who is not in agreement with this loan changesThe agreement with the loan is a legal document and I feel this is an illegal authorization and abuse of my credit towards Navient's financial gains
Regards,

The letter received does
not solve the issue and have contacted the Secretary of Education and have written a letter to the office of the PresidentI can not afford those payments and that balance gas not been corrected as it was from the incorrect scanned documents on my accountNoone has taken into consideration that I have household bills and afterschool care weekly for my child. Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11385001, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on October 7, 2016. Please allow sufficient time for
postal delivery

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on November 2, 2015. Please allow sufficient time for
postal delivery

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this Response is from the company is fineI don't find the issue resolved yet
Regards,

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer on May
18, 2017. Please allow sufficient time for delivery

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on September 22, 2016. We will continue to work with the customer directly to resolve the issue

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on June 5, 2015. Please allow sufficient time for postal
delivery

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on September 9, 2015. Please allow sufficient time for
postal delivery

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am not satisfied with the letter from NavientThey are still scamming money from people that have none to giveThey are twisted with their wording to manipulate the situation to capitalize on the gainThey will continue to get the most negative experience from me and do not wish to "accept" there pathetic excuse for the reason they stole money from me

A representative from the Office of Customer
Advocate contacted the customer by telephone on April 28, and resolved the
issue with the customer

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.One the 8th of January *** left me a voicemail I have called times leaving a voicemail on the general voicemail box for the consumer advocate office with no response

Revdex.com:
I have reviewed the response
made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I never got an answer or resolution for this complaint! No one ever did a follow up call like they said they were suppose toStill pretty updated and disappointed over this matter
Regards,
*** ***

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on August 4, 2016. Please allow sufficient time for
postal delivery

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on November 30, 2015. Please allow sufficient time for
postal delivery

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on July 28, 2016. We will continue to work with the customer directly to resolve the issue

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer Please allow sufficient time for delivery

A representative from the Office of Customer Advocate contacted
the customer by telephone on March 28, and we are working with the customer directly to
resolve the issue