City Star Nails

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on September 9, 2016. Please allow sufficient time for
postal delivery

Thank you for your message. In the interest of
protecting the privacy of our customers, the Office of the Customer Advocate
responded directly to the customer. Please allow sufficient time for
delivery

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via email on October 2,

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on January 21, 2016. Please allow sufficient time for
postal delivery

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Problem:I opened a private loan from Sallie Mae in I was my grandpa was years old and a cosignerThe loan in was 20,000+ dollarsAt this present time I still owe 15,How is that possibleI have been unable to pay for much of the time the jobs I worked never paid over an hour and living in New York and Portland paying to necessities mae was impossibleEvery time I asked for help they said oh that is a private loan we can not help youNo one ever explained to my grandfather or I that a private loan would not be able to get any help forI work full time and am back in school full timeI have been charged thousands and thousands in feesWhen I have been begging them to help me and that I needed diferment until out of schoolThey just keep saying that now I have to have deferment every monthI have made every auto paymentHowever I am barley able to pay for the other auto drafted in my lifeSuch as my other bills or foodI feel as though becuase of all the fees and collections I will never have this paid off all I need is a helping hand until out of school.Translate Desired Resolution / OutcomeDesired Resolution:RefundselectDesired Outcome:I want to have my account looked over from 2007-and caculated all the fees and added on fees to my accountI want to have my account defered until September when I will finish school and have more time for more work to pay off this loanI have had fees add to this account for years and it ultimely will show that I will never pay this off how can I only pay off 5,dollars in years? I want to pay I want to keep my account in good standing but from all the fees and me in school it is so hard for this to come out of my account and it is causing me problems with the bankIf I knew or my grandfather knew this about private loans then we would have never got this loanMy grandfather clearly did not understand and nor did I what we were signing up for and now I am really suffering from itCulinary school never paid me enough to pay my loans and bills as I was promisedI was promised I would have a good paying job and it would be easy to pay this loan offNow I am in school again trying to obtain a better degree to make a little more moneyThese student loan companies are sucking students dry and sending them into a whole they can not get out of it is not helping anyoneI want to pay and will payHowever the fees addons over my hard times has very much added to the cost being never ending,

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on March 1, 2017. Please allow sufficient time for
postal delivery

A representative from the Office of Customer Advocate contacted
the customer by telephone on July 26, and we are working with the customer directly to
resolve the issue

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on July 22, 2016. Please allow sufficient time for postal delivery

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on May 18, 2016. We continue to work with the customer directly to resolve the issue

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I spoke with *** (ID: ***) from Navient's Office of the Customer Advocate on 10-07-She explained that she reviewed all previous correspondence that I have had with Navient, that she has found the reason why the payments on my nine loans were being miss-allocated, and that she had resolved the problemShe also said that my September payment had in fact already been allocated correctlyWhen I explained that this was not reflected when I logged on to my Navient account online, she said she would adjust that information as wellI waited two weeks before checking the website only to find that the information is still inaccurate.I also viewed the statement (09-28-2015) that *** said had been allocated correctly and found that, not only was my payment not allocated correctly, but that I had over $in "Unpaid Interest and Unpaid Fees"My usual total for this section of my bill is less than $I don't understand how this is possible considering Navient has been automatically withdrawing my payment from my checking account every month the exact same way for over two years.I would like to have this problem resolved before my next payment is withdrawn from my account

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
They sent me a letter out finally way way way too late, they don't even acknowledge that for an entire month I spoke to three different customer service reps who are guaranteed me I would have proper documentationEach one was two weeks apart from the other and I made those extra contacts because nothing was coming by mailThe first contact I made was October and I told him exactly what I needed they guaranteed I would have it in to days, days later nothing came so I called and spoke to a different customer service rep, they guarantee that I would have it in to days again, they also acknowledged they saw my last request then finally within a few days of my divorce trial when the cut offWas upon me I called again begging and begging and begging for the paperwork that I needed by US mail only! I never ever got it until after the trial Even the third wrap looked on my record of pause and noted that I made to prior tenants, they even solve the problem and did nothing about itI stressed many times how extremely important it was for me to have these documentsIt was a simple request The opposing lawyer and the court system would not take it electronically generated statements from the loan company navient it must be set up by US mail only! So after three attempts and then the cut off date I got screwed royally! I am now in talks with lawyers about this whole matter and we're going to find out what my options are against Navient I don't know what kind of customer service they think they have, but if you go online and read all the templates about this particular loan servicer you'll be shocked I am not the only one that gets screwed over by this company! I absolutely do not except their letter that they sent me just only a few days ago now!
*** *** ***

A
representative from the Office of Customer Advocate contacted the customer by
telephone on January 7, and we are working with
the customer directly to resolve the issue

Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on December 6, 2016. Please allow sufficient time for postal delivery

A
representative from the Office of Customer Advocate contacted the customer by
telephone on August 20, 2015, and we are working with the customer directly to
resolve the issue

A representative from the Office of Customer Advocate contacted the customer by telephone on January 23, and resolved the issue with the customer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have taken note of the response made by the business in reference to complaint ID ***, and will review the business's cited future communication at which time it arrives
Sincerely,
*** ***

A representative from the Office of Customer Advocate contacted the
customer by telephone on January 8, and resolved the issue with the customer

A
representative from the Office of Customer Advocate contacted the customer by
telephone on April 29, 2015, and we are working with the customer directly to
resolve the issue

A representative
from the Office of Customer Advocate contacted the customer by telephone
on August 16, and resolved the
issue with the customer