City Star Nails

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on March 23, 2016. Please allow sufficient time for postal
delivery

A representative
from the Office of Customer Advocate contacted the customer by telephone
on October 10, and resolved the
issue with the customer

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via email on December 26,

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on February 1, 2017. We will continue to work directly with the customer to resolve the issue

Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. There was no offer.Please note that I returned an email on to Navient responding to their response to me on 10.24, requesting answers to further questions and previously unanswered questions. My response is attached. As their response is secure, I am unable to attach that for you. However, I have reiterated the questions, along with their responses, in my latest response of 10.30.17. I requested they respond via e-mail so that I have documentation of these conversations. I have received only the email. I have returned their calls, as they leave a voice mail, to let them know to respond via email. Thank you
Regards,
*** ***

A representative
from the Office of Customer Advocate contacted the customer by telephone
on December 7, and resolved the
issue with the customer

A representative from the Office of Customer
Advocate contacted the customer by telephone on January 12, and resolved
the issue with the customer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
*** *** ** ** *** *** *** ** * *** ** *** *** ** *** *** *** ** *** ***
***
*** ***
Problem:Hello, this is the second time in exactly one month that I'm writing to youOne month ago on 8/28, I filed a complaint with NAVIENT student loans for harassmentMy family and I thought that the issue was resolved but unfortunately they started calling againThis time it is much worse as they are now harassing family members who don't even have an account with NavientMy sister, who doesn't even have the same last name as me or an account ever with Navient is being harassed by them and threatened on the phoneShe has never taken out a student loan from them and they are calling her house phone daily, looking for meHow did they even find her number or even know she was related to me? My cell phone is being called times a day as well as my mothers house phone, whom I don't live with and her name is not on any of these loans and my brothers cell phoneEach up to times a day, all day longThis is harassment and I refuse to be treated like thisI understand they have job to collect debt, but this is getting out of controlEspecially because I have already filed a complaint with you about themMy family intends to to the same thingI can't afford what they're trying to have me pay them and there aren't any options available to meI can only pay them a small amount and my family can't helpThey are calling from different area codes and states as wellPlease try and resolve this issue because my family is considering legal action for harassment by this business if this keeps upThank you for your time.Translate Desired Resolution / OutcomeDesired Resolution:No further contact by the businessselectDesired Outcome:I would like for this company to stop harassing my family and I on a daily basisWhich means, do not call my mothers house phone, my brothers cell phone, my sisters house phone, or any member in my family they can look upTake our numbers off of your call list and stop calling all of us times a day

Revdex.com:
I have reviewed the response made by the business in reference to complaint
ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Considering a loan institution would allow someone to fraudulently obtain a loan in my name and also refuse to remove my name from that loan, even when told about the fraudI can not accept any resolution that does not result with my name being removed from a fraudulent loan
Regards,

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on December 29, 2016. We will continue to work with this customer directly to resolve the issue

A representative from the Office of Customer
Advocate contacted the customer by telephone on January 28, and resolved
the issue with the customer

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
roblem:There are five accounts reporting on my credit report as past due when they were included in my bankruptcyAccount numbers 502935047393XXXX; 502935047393XXXX; 502935047393XXXX; 502935047393XXXX; 502935047393XXXX all should have a zero balancePlease correct this on my credit report.TranslateDesired Resolution / OutcomeDesired Resolution:Correction to a credit reportselectDesired Outcome:Update the accounts to reflect a zero balance.Translate

A representative
from the Office of Customer Advocate contacted the customer by telephone
on October 14, and resolved the
issue with the customer

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on September 11, 2015. Please allow sufficient time for
postal delivery

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on November 13, 2015. Please allow sufficient time for
postal delivery

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** *** ***

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on March 2, 2016. Please allow sufficient time for postal delivery

Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowI was contacted December 6th by a Navient representative who asked me to remove my complaint from the Revdex.com while Navient would have to take to weeks to correct incorrect reporting on my credit reportsI clarified I was the last attempt I had made to resolve this directly with Navient where the last representative stated (prior to contacting the Revdex.com) my credit report would be amended within one to two business days did not provide a resolution and I would not be removing my complaint in good faithMy final attempt to work directly with Navient lead to Navient selling a settled loan to a different collection agency where an agent named Al Cheever with the fax number 791-681-told me that I had a debt in my name alone to settle with his agencyI was the cosigner of this loan, our divorce decree clarified I would not be liable for this loan, the original signer died from a military related illness and Navient has yet to close this settled debtI have absolutely no good faith in Navient to follow through with settling this debt as they are legally binded to and should have never had this many direct problems with Navient to begin with

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on December 30, 2015. Please allow sufficient time for
postal delivery