City Star Nails

A representative from the Office of Customer Advocate contacted the
customer by telephone on June 22, and resolved the issue with the customer

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
As of dec 15th we have yet recieved a letter and since we are currently out of state for the holidays I give full permission to disclose any information to the Revdex.com in order to resolve thisDue to the lack of cooperation in the past year we have found this matter will not be resolved dealing directly with the companyWe ask that they reply with what the letter stated so that it can be read and responded to in a timely manner.
Regards,

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on August 2, 2016. Please allow sufficient time for postal delivery

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on December 19, 2016. Please allow sufficient time for
postal delivery

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on May 18, 2015. Please allow sufficient time for postal
delivery

Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on June 16, 2015. Please allow sufficient time for postal
delivery

A representative from the Office of Customer Advocate contacted
the customer by telephone on August 25, and we are working with the customer directly to
resolve the issue

1/4/10:am? Telephone response obtained from the company as followsThe company stated they do not recall anyone yelling or being rude and they apologize if consumer misunderstoodThe company stated they will look at nails and if fungus is present they recommend removing the artificial nail
and getting it treated.The company stated if the consumer does not want to remove the artificial nail and still get serviced, they do have the consumer sign a form stating that the company will not be liable.?

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I never received anything in the mail from them.  I have received phone calls. I left messages. I told her when I was available to speak. The woman would not return phone calls when I was available. I called her minutes after she left a message (I walked away from work to make this call) and she still wouldn't pick up the phone. I do not feel that this company actually wants to resolve the issues. I tell her when I am available and she ONLY calls me when I am not (I'm working and unable to pick up).  At this time, I have contacted an attorney that would like to have all of the information regarding a timeline of events to go forward with legal action against this company.
Regards,
[redacted]

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below:
I have reached out to my case worker, and my concerns are still pending.  I should find out by 10/18/15 whether or not I have access to my personal online account.   I am also awaiting a response to my last email that was sent today, 10/13/15, regarding repayment concerns and requested contact info for Enterprise Recovery Systems.  Until these things have been addressed, I would like to decline business resolution. 
Regards,

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on February 23, 2017.  Please allow sufficient time for
postal delivery.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via email on August 3, 2017.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on August 6, 2015.  Please allow sufficient time for
postal delivery. We are working with the...

customer directly to resolve the issue.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...

[redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 
Problem:My Student loan was removed twice from my credit report but Navient still reporting it and my payment has never been lateTranslate Desired Resolution / OutcomeDesired Resolution:Other (requires explanation)selectDesired Outcome:Removed from my credit report

A representative from the Office of Customer Advocate contacted the
customer by telephone on June 13, 2017 and resolved the issue with the customer.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined...

that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The business did reinstitute the interest rate reduction, and it looks like they credited back some of the excess interest, but they still did not credit back all of the excess interest charged (it's not even close; they definitely gave back less than half of it).
Regards,
[redacted]

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via email on September 21, 2016.

Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I did speak to the advocate at Navient and he assured me things are being handled now.
 
Regards,
 
[redacted]

A
representative from the Office of Customer Advocate contacted the customer by
telephone on April 22, 2015, and we are working with the customer directly to
resolve the issue.

A representative from the Office of Customer
Advocate contacted the customer by telephone on December 8, 2015 and resolved
the issue with the customer.