City Star Nails

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on November 6, 2017.  Please allow sufficient time for postal
delivery.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on July 25, 2017.  Please allow sufficient time for postal
delivery.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted] and find that this resolution is satisfactory to me. 
 
Regards,
 
[redacted]

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have not recieved a message from the business or the Revdex.com
Regards,

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on August 14, 2015.  Please allow sufficient time for
postal delivery.

Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID [redacted], and find that this resolution is satisfactory to me. I was refunded the first charge and second one that was pending disapeared. I am hopeful that this doesn't happen again.
Regards,
[redacted]

A representative from the Office of Customer
Advocate contacted the customer by telephone on February 10, 2016 and
resolved the issue with the customer.

A representative from the Office of Customer Advocate contacted the
customer by telephone on October 24, 2017 and resolved the issue with the customer.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on January 5, 2016.  Please allow sufficient time for
postal delivery.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on September 22, 2016.  Please allow sufficient time for
postal delivery.

Thank you for your message.  In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on October 20, 2016.  Please allow sufficient time for postal delivery.

A
representative from the Office of Customer Advocate contacted the customer by
telephone on June 3, 2015, and we are working with the customer directly to
resolve the issue.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on October 27, 2016.  Please allow sufficient time for
postal delivery.

A
representative from the Office of Customer Advocate contacted the customer by
telephone on August 25, 2015, and we are working with the customer directly to
resolve the issue.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
 
Regards,
 
[redacted]

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on June 28, 2016.  Please allow sufficient time for postal delivery.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have not received the item cited in the response.  It states something was sent in the postal mail on November 2nd. I have not yet received it and it appears the five days I have to respond to the Revdex.com will expire before I receive this item Navient stated to you it would send. But I did receive on the 4th of November a personal email from a Navient representative. She stated she would send me, via email, the form I need to complete to resolve my Income-Based Repayment renewal. She stated it would be send to me within 24 hours via email.  It is now the 9th of November and I have yet to receive the cited form.  I tried to reply to her email today but the email account she sent from does not receive emails so I send one through the Navient customer service system and it will take 3-5 days to get a reply. My November payment (the one that has increased around $1,000 a month) is due on the 14th. I completed (and had approved) my Income-Based Repayment renewal in July in order to have it completed promptly and now it is the last 'minute'.   Not sending the application form as promised to arrive in 24 hours, is yet another problematic situation  in Navient's already-frustrating business practices.
Regards,

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on April 11, 2017.  Please allow sufficient time for postal
delivery.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via email on November 14, 2017.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via email on November 29, 2016.