City Star Nails

A representative from the Office of Customer
Advocate contacted the customer by telephone on April 16, 2015 and resolved the
issue with the customer.

Thank you for your message.  In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on October 2, 2017.  Please allow sufficient time for postal delivery.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via email July 18, 2017.

A
representative from the Office of Customer Advocate contacted the customer by
telephone on February 17, 2017 and we are working with
the customer directly to resolve the issue.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on December 9, 2016.  Please allow sufficient time for
postal delivery.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I do not accept this complaint. Upon further review,of the account, Tax information was provided, owever, it was discovered that the amounts that Navient is reporting as a total balance on my account do not match the record I nor the collection agency have. I have tried my best to continue to work in a peaceful manner with Navient, however, I do believe this issue is a violation of my fair debt collection rights and a threat to integrity of my credit file. I have attempted to make daily contact with both parties (Navient. Javich, Block & Rathbone) and have not received any assistance since this problem was discovered during my conversation with Karen from Navient on February 12, 2016. Additionally, Karen had offered me a settlement amount of $67 monthly which would reduce my interest and start reporting "partial payment accepted" to my credit report. She told me to go to the collection agency and get this agreement drafted. Upon contact with the collection agency, I was told they knew nothing of the issue and could not draft that agreement. I have made 2 contacts with the collection agency since February 12, 2016, and they have stated they have not heard from Navient. I will gladly accept the settlement, resume payments, and work in a peaceful manner with both companies including accepting the response in this complaint once the following are corrected: 1) balances needed to be updated on my credit report immediately 2) settlement that was offered needs to be honored and fulfilled by both companies  
Regards,

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via email on October 6, 2017.

Revdex.com:
I...

have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I was contacted by Navient and spoke with one of the representatives who was very helpful and told me he would do all kinds of things to fix the matter.  He promised a lot but I asked for an email to verify what was promised and a letter also.  I have received nothing.
Regards,

A representative from the Office of Customer
Advocate contacted the customer by telephone on May 6, 2015 and resolved the
issue with the customer.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on July 24, 2017.  Please allow sufficient time for postal
delivery.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on June 8, 2016.  Please allow sufficient time for postal delivery.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on November 10, 2017.  Please allow sufficient time for postal
delivery.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on December 29, 2016.  Please allow sufficient time for
postal delivery.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 I sorry when I received the email on the 17th of February, I was trying to respond to it but I could not write anything at the time it would not allow it. But since I file the complaint . I have received a call from  the company which had still not responded to my request for an accounting of payments. I did received a copy of loan which  of course was a promise to pay and as the co-signer. I found out that the loan had been splint up and the payment plan agreement was only being paid on a federal loan that I was not aware of. I have spoken  to Mr. Brown on this matter as he has  attempted to pay this loan back since 2007. I talk to one of representative at the company who had basically  threaten me and has continue to harass me from 8am to 10pm. Now they are calling me at work. They still are saying that there is no payment plan set to collect payment which I know has already started again. Please I need some assist with this matter.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via email on October 17, 2017.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on September 10, 2015.  Please allow sufficient time for
postal delivery.

Revdex.com:
I...

have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 
Problem:My complaint is regarding being treated unfairly, my email and phone messages have gone unreturned and I'm being ignored, Navient now refuses to communicate with me about my private student loan, I've phoned and emailed [redacted] about me being totally and permanently disabled. And they have been deceptive and have obscured information I needed to apply for assistance with repayment. Navient has caused damage to my credit by failing to assist me. They have lied to me numerous times about not being able to assist me with affordable repayment terms. The numerous difficulties and obstacles Navient has placed in my way is causing me default on my private student loan. Navient never notified me about my right to release my cosigner until I was denied my total and permanent discharge application, that had been submitted 3 or more times. I'm mentally and physically tired of being declined, ignored and treated unfairly after I submitted all documents and forms as outlined by customer advocate office. Ive faced financial hardship since 2015 and have faced numerous obstacles and difficulties friend m Navient. I'm financially vulnerable to Navient but they have not soften my student loan burden. They have violated my federal rights and have failed to perform federal policies as well as mislead and misrepresented their rate reduction loan program terms and repayment amountto me. Please let me know how I can submit all my correspondence to and from Navient Office of customer advocate.Translate Desired Resolution / OutcomeDesired Resolution:Other (requires explanation)selectDesired Outcome:My desire is for Navient to discharge my private student loan as outlined in the total and permenant disability application or have Navient process my request for rate reduction loan program with the terms and repayment explained during a recorded conversation on January 25th 2017.TranslateMessage to Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on May 25, 2016.  Please allow sufficient time for postal delivery.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on June 30, 2016.  We will continue to work with the customer directly to resolve the issue.