City Star Nails

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via email July 18, 2017.

A representative from the Office of Customer
Advocate contacted the customer by telephone on April 16, 2015 and resolved the
issue with the customer.

Revdex.com:
I...

have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I was contacted by Navient and spoke with one of the representatives who was very helpful and told me he would do all kinds of things to fix the matter.  He promised a lot but I asked for an email to verify what was promised and a letter also.  I have received nothing.
Regards,

A
representative from the Office of Customer Advocate contacted the customer by
telephone on February 17, 2017 and we are working with
the customer directly to resolve the issue.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on December 9, 2016.  Please allow sufficient time for
postal delivery.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on June 8, 2016.  Please allow sufficient time for postal delivery.

A representative from the Office of Customer
Advocate contacted the customer by telephone on May 6, 2015 and resolved the
issue with the customer.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I do not accept this complaint. Upon further review,of the account, Tax information was provided, owever, it was discovered that the amounts that Navient is reporting as a total balance on my account do not match the record I nor the collection agency have. I have tried my best to continue to work in a peaceful manner with Navient, however, I do believe this issue is a violation of my fair debt collection rights and a threat to integrity of my credit file. I have attempted to make daily contact with both parties (Navient. Javich, Block & Rathbone) and have not received any assistance since this problem was discovered during my conversation with Karen from Navient on February 12, 2016. Additionally, Karen had offered me a settlement amount of $67 monthly which would reduce my interest and start reporting "partial payment accepted" to my credit report. She told me to go to the collection agency and get this agreement drafted. Upon contact with the collection agency, I was told they knew nothing of the issue and could not draft that agreement. I have made 2 contacts with the collection agency since February 12, 2016, and they have stated they have not heard from Navient. I will gladly accept the settlement, resume payments, and work in a peaceful manner with both companies including accepting the response in this complaint once the following are corrected: 1) balances needed to be updated on my credit report immediately 2) settlement that was offered needs to be honored and fulfilled by both companies  
Regards,

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via email on October 6, 2017.

Thank you for your message.  In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on October 2, 2017.  Please allow sufficient time for postal delivery.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on July 24, 2017.  Please allow sufficient time for postal
delivery.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10951565, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I am still having a problem - We just got a call last week from [redacted] Collection Agency - phone # [redacted].  I told them to take my name off their call list - they said they would Erase our name .  I know that originally these were Sallie Mae Loans which over the years they were sold to other companies . We are going to continue to get one collection company ,after another .  There is no resolution in sight . After 5 years of harassment  we have no faith that this will ever resolve . We do not know where the end is - who we can even contact to end all of this .

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on May 25, 2016.  Please allow sufficient time for postal delivery.

A representative
from the Office of Customer Advocate contacted the customer by telephone
on May 25, 2016 and resolved the
issue with the customer.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on December 6, 2017.  Please allow sufficient time for postal
delivery.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on August 31, 2015.  Please allow sufficient time for
postal delivery.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I never received anything from Navient, by mail or otherwise, that addressed any of the complaints I filed.
Regards,

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on October 9, 2017.  Please allow sufficient time for postal
delivery.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on November 10, 2017.  Please allow sufficient time for postal
delivery.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on September 10, 2015.  Please allow sufficient time for
postal delivery.