City Star Nails

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10951565, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I am still having a problem - We just got a call last week from [redacted] Collection Agency - phone # [redacted].  I told them to take my name off their call list - they said they would Erase our name .  I know that originally these were Sallie Mae Loans which over the years they were sold to other companies . We are going to continue to get one collection company ,after another .  There is no resolution in sight . After 5 years of harassment  we have no faith that this will ever resolve . We do not know where the end is - who we can even contact to end all of this .

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on December 6, 2017.  Please allow sufficient time for postal
delivery.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I never received anything from Navient, by mail or otherwise, that addressed any of the complaints I filed.
Regards,

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on April 19, 2017.  Please allow sufficient time for postal
delivery.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on August 31, 2015.  Please allow sufficient time for
postal delivery.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I received a letter from Navient on November 29,2016. Upon review of the letter,I noticed that the agreed upon amount to be paid by auto-pay on the 19th of every month was incorrect. It stated that $78.98 would be deducted from my account on December 4,2016. I had specifically set the payment of $64.00 up on the 19th of every month, as that is when I will have money in my account. It gave me the name, number, and extension of someone from the customer advocacy board whom I could reach directly. When I called the number, however, it sent me to a direct representative line and did not give me the ability to enter the extension of the contact person. The first person I spoke to told me she could put in a request to change my due date, but that it would not take effect until January of 2017 and that the payment of $64.00 will come out on the 4th of December, 2016. She could not tell me where the balance of $78.98 came from, as she did not have that amount in her system. When I explained my situation and the payment agreement for the 19th of every month, she directed me to someone else. In all, my phone call lasted one hour and 5 minutes. The fourth, and final, person I was transferred to stated he was with the billing department and could not request a change in my due date, and he would have to transfer me back to customer service. I was told if I cancelled the auto-payment, that the balance that was brought current on 11/19/16 by a payment of $64.00 would be retracted back to the 6 months of payments that Navient is saying I was notified of and that I would have a balance due of several hundred dollars. Yet again, another bullying tactic used by Navient. Apparently the payment agreement I arranged for the 19th of every month was only for November and Navient had the right to move my due date. Due to my financial situation, had I been aware of this I would have set it for the 19th of every month, assuming that's what I had done when I made the agreement on November 8th. I was given the option to leave a message for the person assigned to my case, but declined and instead opted to try and reach her tomorrow. This is extremely tiring as I had just gone in circles with 4 different people for over an hour, each who told me something different. In addition to the inaccuracy of the amount and due date, the letter stated that my main complaint was repeated phone calls. That is also incorrect. The initial complaint was due to horrific customer service that I experienced over a period of weeks. Navient stated that the automated calls would stop once contact was made for the day, but that is not true. I answered the phone calls from Navient several times a day. Every time I pressed to speak to a representative, and every time the phone disconnected. The experience I had with a representative on November 8th was the reason for my complaint, not the phone calls, although those were an annoyance as well. There is no other word to describe my overall experience with Navient other than horrific. Their attempt at a response was just another let down from a company who uses bullying tactics to get over-payments. Also, when I attempted to call today the automated system stated I had a balance of $9 due on Dec. 1,2016. No one could explain that amount to me either. I am so exhausted from going round and round with this company. 
Regards,
[redacted]

A representative
from the Office of Customer Advocate contacted the customer by telephone
on May 25, 2016 and resolved the
issue with the customer.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on October 9, 2017.  Please allow sufficient time for postal
delivery.

Revdex.com:
I...

have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.They still have only sent me partial documentation for my loans. 
Regards,

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on September 22, 2017.  Please allow sufficient time for postal
delivery.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on May 29, 2015.  Please allow sufficient time for postal
delivery.

Thank you for your message.  In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on April 21, 2017.  Please allow sufficient time for postal delivery.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
 
Regards,
 
[redacted]

A representative
from the Office of Customer Advocate contacted the customer by telephone
on August 26, 2016 and resolved the
issue with the customer.

Thank you for your message.  In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on October 5, 2016.  Please allow sufficient time for postal delivery.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on July 6, 2015.  Please allow sufficient time for postal
delivery.

Thank you for your message.  In the interest of protecting the
privacy of our customers, the Office of the Customer Advocate responded
directly to the customer via email on January 22, 2018.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on April 20, 2016.  We are working with the customer directly to resolve the issue.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on October 6, 2015.  Please allow sufficient time for
postal delivery.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on October 31, 2016.  Please allow sufficient time for
postal delivery.