City Star Nails

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Thank you for your message.  In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on April 21, 2017.  Please allow sufficient time for postal delivery.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on October 6, 2015.  Please allow sufficient time for
postal delivery.

Thank you for your message.  In the interest of protecting the
privacy of our customers, the Office of the Customer Advocate responded
directly to the customer via email on January 22, 2018.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on May 29, 2015.  Please allow sufficient time for postal
delivery.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on July 6, 2015.  Please allow sufficient time for postal
delivery.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Nobody has yet explained why I receive conflicting information as what is attached.  Anytime that I get anything from them there is always another email that contradicts the first.  When I question them on what's going on  I get told is that it wasn't sent and they don't know what I'm talking about. The only suggestions I get is either to pay it or apply for forebearance/deferment which then they tell me I'm not eligible for.  I don't understand why they are not being held accountable for sending out wrong information every time they send something.  I've never had this issue previously.
Regards,

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on August 24, 2016.  Please allow sufficient time for
postal delivery.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on December 12, 2016.  Please allow sufficient time for
postal delivery.

A representative from the Office of Customer Advocate contacted the
customer by telephone on December 4, 2017 and resolved the issue with the customer.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on November 4, 2015.  Please allow sufficient time for
postal delivery.

Revdex.com:
I...

have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  While I have yet to receive the correspondence that Navient claims to have mailed, they have indeed corrected the accounting matter.  Thank you for your help in resolving this matter.
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...

[redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I was contacted by [redacted] from Navient ([redacted].  I have been receiving phone calls requesting payment from ECMC ([redacted]) which is the collection agency for Navient.  They are stating that I am on a minimal timeline to start paying them before my wages are garnished.  That time period is up this week.  I have reported this to the voicemail of [redacted] and have not recieved a return call.  This is a time sensitive issue and I feel the timeline has not been taken into consideration when correcting Navient's error.  The longer I have to wait to have this issue adjusted, the more damage will be done due to the negligence to solve my issue in a timely manner.  I am requesting that Navient notify ECMC [redacted] of their error and stop the collection while they waiting on the re-purchase of my loan.  I need to ensure that there will be no further action or damage while this problem is being resolved.  Thank you for your assistance. 
Regards,

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on February 2, 2017.  Please allow sufficient time for
postal delivery.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I received a phone call from [redacted] at Navient on 9/4 at 2:13pm. I have called her back twice and asked that she return my phone call and/or provide me with a contact time, time zone, and means to reach her. To date, I have not received a phone call back nor have I received any further communication. I would be willing to sign a waiver so that the Revdex.com can assist with resolving this and the information can be released directly to the Revdex.com or sent to my Navient account for quicker access. 
Regards,

Revdex.com:
I...

have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Hi,  I am not sure what it was that I accepted.  Has this issue been resolved?  I am currently still receiving mail from the fraud account as well as incorrect information on my current student loan repayment agreement.  The name and date of birth and SSN is incorrect.  This is not ok and I really hope that the Revdex.com can help me resolve this asap.  Thank you.

A representative
from the Office of Customer Advocate contacted the customer by telephone
on July 8, 2016 and resolved the
issue with the customer.

A representative from the Office of Customer
Advocate contacted the customer by telephone on March 8, 2016 and resolved
the issue with the customer.

A representative from the Office of Customer
Advocate contacted the customer by telephone on March 29, 2016 and
resolved the issue with the customer.

Revdex.com:
I...

have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I have received nothing at all regarding my complaint in the mail, as Navient claims. They assigned my complaint to someone named [redacted], who has made very little effort to contact me. He will call once while I'm at work, then when I call back, sometimes in as short of a time as 15 mins. later, there will be no answer. I have left numerous voicemails and sent a number of emails letting him know I'm trying to get ahold of him, to no avail.During this time, myself and my family members are being harassed by Navient's numerous call centers. This is around 20 calls per day, and 7 days per week. When we answer,'most of the time nobody is there. When there is someone there, we have told them that we were assigned to work with [redacted] and are happy to resolve the matter with him only, and the person on the other line either gets belligerent or they say okay and then we immediately start getting the same calls from a totally different number. The people we have talked to often don't even know who [redacted] is.I am happy to work something out with Navient but due to the harassment, unknowledgable employees, withdrawal of unauthorized funds taken from my account, and their not being able to give me a clear answer on what my payments are OR show me where my money is going, I want to speak to one person only, and I want my payment plan in writing. [redacted] either needs to contact me to work this out, and make a real effort to do so, or someone else needs to be assigned my case. The belligerent, harassing phone calls need to stop.Regards,