City Star Nails

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
This is great that they are going to send me a response, but this does not mean that the problem is resolved. As of 9-8-15 I have not received the mailed response. Regards,

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on November 8, 2017.  Please allow sufficient time for postal
delivery.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on February 17, 2017.  Please allow sufficient time for
postal delivery.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on October 28, 2016.  Please allow sufficient time for
postal delivery.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[redacted] [redacted] The representative from Navient somehow believes that threatening phone calls, which I have saved on my phone and taking money out of my account without permission is okay.  They advised me that the payment to agreement was cancelled due to one of the scheduled payments not going through so how does that justify them taking money out of my account in August twice?? I would like to know that since the agreement was cancelled.  These people are legalized crooks and need to be stopped! 
Regards,
[redacted]

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on July 26, 2016.  Please allow sufficient time for postal delivery.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I received the letter from Navient that I have attached.  Before I received the letter, I also received a phone call from Navient apologizing and informing me that I would be receiving a letter of apology.  I assumed everything was finally corrected.  However, on December 9th, I received an email stating that my forbearance (of which I do not have) has expired and that they have once again changed my payment plan.  I immediately called Karen and had to leave a message.  I did not receive any communication that day so I called again yesterday...of which I again had to leave a message.  I also emailed Karen.  I finally received a response that she is "looking into it".  Seriously?  This has gone on entirely too long and caused a tremendous amount of stress along with a tremendous amount of my time.  It is my credit that may be affected when I am seriously trying to pay my debt.  I am not running from the responsibility.  I have not received any communication yet today.  So...back to where we were before. Beyond frustrated,

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on March 18, 2016.  Please allow sufficient time for postal
delivery.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

 
Complaint Detail / ProblemComplaint Type:Billing or Collection IssuesselectProblem:This is the second complaint I've filed against Navient. This company sourced my information in an attempt to contact another individual. The previous case was closed when Navient mailed me a letter with an apology and indicated that they would honor my request to cease and desist. Since then, I continue to receive phone calls. I remind them of the Revdex.com case, they apologize, and then the harassment repeats itself. Today, they have started texting me, in addition to calling my cell phone at all hours. This is financially impacting me, as well as affecting my quality of life. It is inducing anxiety and panic attacks. Please make them stop.Translate Desired Resolution / OutcomeDesired Resolution:No further contact by the businessselectDesired Outcome:If possible, this company should receive punitive measures for their business practices and failure to abide by the terms of the previous Revdex.com complaint.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on August 19, 2015.  Please allow sufficient time for
postal delivery.

A representative from the Office of Customer
Advocate contacted the customer by telephone on April 29, 2015 and resolved the
issue with the customer.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on December 15, 2017.  Please allow sufficient time for postal
delivery.

A representative from the Office of Customer
Advocate contacted the customer by telephone on June 24, 2015 and resolved the
issue with the customer.

A representative from the Office of Customer
Advocate contacted the customer by telephone on July 23, 2015 and resolved the
issue with the customer.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Keep in mind they are being sued, but they failed to comment on this matter in their response. Also, I have requested paperwork that shows that I personally signed a promissory note, however, I have yet to receive any kind of proof in the mail or through my email that shows my signature. Also, they continue to postpone my payments so that interest on my loans continue to accrue daily, that way they get to keep a percentage. This is how they rip off people. I had to manually make a payment in February because they felt like doing things on their terms and cancelled my autopay. This is how they take advantage of consumers. I would also like to point out that every time I call and speak an an employee of Navient, I get a different answer. And believe me, I have spoken to dozens of employees. These people are not on the same page, therefore, they lie to consumers because they don't know the answer to simple questions. It is insulting for them to tell me that they have made "multiple efforts to educate" me, which is untrue because they never explained anything except lie to me and create more confusion. I am angry that they stole $6,352.77 in interest that they refuse to give back. I am not satisfied at all with this company and please make note that I want this to be documented on your records as an unresolved complaint, because it is. Navient should be ashamed of themselves.  Regards,
[redacted]

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.By letter from the Navient Office of Customer Advocate dated August 12, 2015, Mr. [redacted] stated that Navient "does not provide return envelopes with our billing statements."  Unfortunately, Mr. [redacted]'s letter provided no information to us since that was the subject of my complaint.  In assuming the loan servicing for this student loan, Navient changed the conditions for the loan that have been in effect since 2003.  The previous loan servicing contractors, [redacted] Bank and [redacted]. division of the [redacted] Corporation, both provided a return envelope with each billing statement.  Navient's policy of not providing a return envelope has shifted a portion of their administrative costs to the customer.  This is an unusual and unfair business practice compared to any other account, mortgage, credit card, telephone or utility bill.

A
representative from the Office of Customer Advocate contacted the customer by
telephone on June 16, 2016 and we are working with
the customer directly to resolve the issue.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer on July
5, 2017.  Please allow sufficient time for delivery.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on January 30, 2018.  Please allow sufficient time for
postal delivery.

Revdex.com:
I...

have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.They may be sending me mail, but it could take longer to receive it than the duration of which I would need to reply to this message.I placed a payment with the representative over the phone to not have the money removed even AFTER my initial statement to the Revdex.com.I need to see what the letter says in regards to this error, so I do not have to wait another year to apply for the cosigner release if I were to wish to do so. I feel as if they do things like this strategically and in their interest as of yet. I did receive a explaining the changes from Navient to Sallie Mae, but it does not resolve this most recent situation with them not processing my payment, and that could impact it. Please kindly wait until I read what Sallie Mae is sending me.Sallie Mae can wait for my response too. We will have to wait for the mail.Regards,