City Star Nails

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on July 26, 2016.  Please allow sufficient time for postal delivery.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[redacted] [redacted] The representative from Navient somehow believes that threatening phone calls, which I have saved on my phone and taking money out of my account without permission is okay.  They advised me that the payment to agreement was cancelled due to one of the scheduled payments not going through so how does that justify them taking money out of my account in August twice?? I would like to know that since the agreement was cancelled.  These people are legalized crooks and need to be stopped! 
Regards,
[redacted]

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your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on August 18, 2017.  Please allow sufficient time for postal
delivery.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on June 2, 2017.  Please allow sufficient time for postal
delivery.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on February 17, 2017.  Please allow sufficient time for
postal delivery.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on November 8, 2017.  Please allow sufficient time for postal
delivery.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on February 10, 2017.  Please allow sufficient time for
postal delivery.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

 
Complaint Detail / ProblemComplaint Type:Billing or Collection IssuesselectProblem:This is the second complaint I've filed against Navient. This company sourced my information in an attempt to contact another individual. The previous case was closed when Navient mailed me a letter with an apology and indicated that they would honor my request to cease and desist. Since then, I continue to receive phone calls. I remind them of the Revdex.com case, they apologize, and then the harassment repeats itself. Today, they have started texting me, in addition to calling my cell phone at all hours. This is financially impacting me, as well as affecting my quality of life. It is inducing anxiety and panic attacks. Please make them stop.Translate Desired Resolution / OutcomeDesired Resolution:No further contact by the businessselectDesired Outcome:If possible, this company should receive punitive measures for their business practices and failure to abide by the terms of the previous Revdex.com complaint.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer on June
1, 2017.  Please allow sufficient time for delivery.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on January 30, 2018.  Please allow sufficient time for
postal delivery.

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your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on November 22, 2017.  Please allow sufficient time for postal
delivery.

A representative from the Office of Customer
Advocate contacted the customer by telephone on June 24, 2015 and resolved the
issue with the customer.

A
representative from the Office of Customer Advocate contacted the customer by
telephone on June 16, 2016 and we are working with
the customer directly to resolve the issue.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on October 7, 2015.  Please allow sufficient time for
postal delivery.

A representative from the Office of Customer
Advocate contacted the customer by telephone on May 19, 2015 and resolved the
issue with the customer.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer on July
5, 2017.  Please allow sufficient time for delivery.

A representative from the Office of Customer
Advocate contacted the customer by telephone on April 29, 2015 and resolved the
issue with the customer.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on October 4, 2017.  Please allow sufficient time for postal
delivery. We will continue to work with...

the customer directly to resolve the issue.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.By letter from the Navient Office of Customer Advocate dated August 12, 2015, Mr. [redacted] stated that Navient "does not provide return envelopes with our billing statements."  Unfortunately, Mr. [redacted]'s letter provided no information to us since that was the subject of my complaint.  In assuming the loan servicing for this student loan, Navient changed the conditions for the loan that have been in effect since 2003.  The previous loan servicing contractors, [redacted] Bank and [redacted]. division of the [redacted] Corporation, both provided a return envelope with each billing statement.  Navient's policy of not providing a return envelope has shifted a portion of their administrative costs to the customer.  This is an unusual and unfair business practice compared to any other account, mortgage, credit card, telephone or utility bill.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]