City Star Nails

A representative from the Office of Customer
Advocate contacted the customer by telephone on February 25, 2016 and
resolved the issue with the customer.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on October 7, 2015.  Please allow sufficient time for
postal delivery.

A representative from the Office of Customer Advocate contacted
the customer by telephone on June 2,  2017 and we are working with the customer directly to
resolve the issue.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 On 21-Oct-2015 I received a letter from Navient dated 16-Oct-2105.  The letter states that Navient sent emails "each time a payment was rejected" and "there were several telephone calls placed to you and your cosigner between May and October 2015 in an attempt to notify you of the delinquency".  Both of these statements are false.  The letter goes on to state, "since there were no errors committed in servicing your account, and since we cannot process an Administrative Forbearance while you are enrolled in the Rate Reduction Program, your request for an Administrative Forbearance cannot be honored".  I know for a fact this is not true, since Navient processed an Administrative Forbearance for me the last time I enrolled in the Rate Reduction Program and filed a Revdex.com complaint when they tried to pull a bait and switch on the terms of that enrollment. Moreover, I have not been able to speak directly to the author of the letter, [redacted].  On Thursday 22-Oct-2015, I called [redacted]'s extension and got his voicemail.  I left a message and then called the main number in an effort to speak with another Navient representative with the Office of the Customer Advocate.  I was informed that I could only work with [redacted] and that since I left a message, he was required to return the call within 24-48 hours.  [redacted] did not return the call.  I called again today, Thursday 29-Oct-2015, and left another message.  I called back to speak with another representative in the same office ([redacted]), who assured me that [redacted] was in the office today and that he should return my call before the end of the day. Additionally, my mother informed me that a message from a Navient representative named [redacted] (not the same person) was left on her home answering machine.  The number this representative called is NOT my designated contact phone number, but rather the phone number of my cosigner, and I removed this as a contact number more than two years ago.  In addition to deliberately contacting an out of date phone number that is no longer listed in my contact information, [redacted]'s message was rude and disrespectful.  I saved the message and I would be happy to supply it upon request.  For simplicity, I have transcribed the message below. In conclusion, I do not accept the response made by Navient for several reasons.  First, Navient chose to contact me via letter under the guise of protecting my privacy  However, in the past, Navient has responded directly to my Revdex.com complaints in great detail.  Second, the letter I received contained incorrect information and my attempts to contact the author of said letter have been ignored to date.  Third, after incorrectly informing me that my request forbearance could not be processed, Navient did not offer any substitute solution.  Rather, they informed me that if I did not pay the past due balance I was in danger of being reported to the credit bureaus.  Fourth, a Navient representative left an inflammatory voicemail message for me on my mother's answering machine.  This number is not my listed contact number, so in doing so, he violated my confidentiality and privacy.  He also did not include his last name or a contact number, so I have no way of following up with him directly.  Navient has provided subpar service throughout the entire loan process and specifically throughout the process of resolving this issue.  I am not satisfied and I will continue to pursue resolution.
Regards,

A representative from the Office of Customer
Advocate contacted the customer by telephone on May 19, 2015 and resolved the
issue with the customer.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on May 9, 2016.  Please allow sufficient time for postal delivery.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on September 3, 2015.  Please allow sufficient time for
postal delivery.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on October 4, 2017.  Please allow sufficient time for postal
delivery. We will continue to work with...

the customer directly to resolve the issue.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on July 7, 2015.  Please allow sufficient time for postal
delivery.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Problem:This company Navient keeps harassing writer [redacted] in regards to a student loans which do not exist. Further more student loans from 2001,2002,2007 and that have been inactive for more than 7 to 10 years a customer is no longer responsible for. Also bankruptcy discharged.Translate Desired Resolution / OutcomeDesired Resolution:Correction to a credit reportselectDesired Outcome:For Navient to stop harassing me and take this misinformation off my credit reports I owe nothing.

A representative
from the Office of Customer Advocate contacted the customer by telephone
on February 8, 2017 and resolved the
issue with the customer.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that...

this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Navient was unwilling to work with me to get to a reasonable payment agreement, despite documentation of finances and given situations. They refused to after the wonderful representative, Justin, strong case and determination to help to even offer any other type of solution. The only resolution is to pay the full amount which I can't afford or default the loan. I do not think it is fair that they are so unwilling to even come to an agreement and are very one sided in this matter. 
Regards,

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on November 22, 2017.  Please allow sufficient time for postal
delivery.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...

[redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The advocate Jocelyn from Navient never called me back to let me know if she received my teacher loan forgiveness application and if it was ok for her to send. I feel this is not correct and like always, they are giving me the run around. I want proof they sent my appication to the right hands, and if not I want to send the application myself. 
Regards,

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on June 15, 2017.  Please allow sufficient time for postal
delivery. We will continue to work...

with the customer directly to resolve the issue.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on March 3, 2017.  Please allow sufficient time for
postal delivery.

1/4/18 10:49 am Telephone response obtained from the company as followsThe company stated they do not recall anyone yelling or being rude and they apologize if consumer misunderstoodThe company stated they will look at nails and if fungus is present they recommend removing the artificial nail...

and getting it treated.The company stated if the consumer does not want to remove the artificial nail and still get serviced, they do have the consumer sign a form stating that the company will not be liable.

Thank you for your message.  In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer on May 12, 2017.  Please allow sufficient time for delivery.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on March 7, 2017.  Please allow sufficient time for postal
delivery.