City Star Nails

Thank you for your message.  In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on February 23, 2017.  Please allow sufficient time for postal delivery.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on April 8, 2016.  Please allow sufficient time for postal delivery.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of  the Customer Advocate responded directly to the customer via US
Postal Service on January 10,  2017.  Please allow sufficient time for
postal delivery.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on June 26, 2017.  Please allow sufficient time for postal
delivery.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and am awaiting correspondence via U.S. mail as informed by the business. 
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
 
Regards,

Revdex.com:
I did not see an attachment or any information from the business. Apparently there error attaching the business response. Please send it to me again.Regards,
[redacted]

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on August 13, 2015. We are working with the customer directly to resolve the issue.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 
Problem:This is the second complaint I'm putting through Revdex.com. The first complaint was done 3/8/17 and sure enough Navient called to "fix issue". Since then we have tried to contact them and give them information they need but the representative doesn't call back nor email back when requested. We have tried multiple times to get them to fix the issue but at this time they lack the follow up. In addition they are forcing my son to get the application signed even after the fact the company my son works for told them it doesn't pertain to him; but they continue to force him to sign something that doesn't apply. We gave them a phone number for the company my son works for so that the company can explain to them but they don't even make an effort to follow up. It's been almost a month. Ow and no resolution and soon enough they would ask to get paid the $50 again. This is ridiculous and acceptable and we need resolution soon. This is a student loan and they are not putting an effort to resolve it.Translate Desired Resolution / OutcomeDesired Resolution:Other (requires explanation)selectDesired Outcome:We need them to approve the fellowship deferement form as all the paperwork has been provided already. We need the Navient to close this master within a week of this complaint.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via email on September 25, 2017.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on  December 27, 2016.  Please allow sufficient time for
postal delivery.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on April 21, 2017.  Please allow sufficient time for postal
delivery.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I have currently lodged a complaint against Navient. According to my email from you I have 5 days to accept/reject the response from Navient. Their response to you was that they sent me a letter on 9/14. I haven't received a letter so I'm not sure how to respond. Please advise! Thank you, [redacted]

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on May 5, 2016.  Please allow sufficient time for postal delivery.

Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. I am yet to receive the mail they sent, other than a bill for the following month. Nothing regarding the complaint has arrived in the mail yet.
Regards,

A representative from the Office of Customer
Advocate contacted the customer by telephone on March 11, 2016 and
resolved the issue with the customer.

Revdex.com:
I have reviewed the response made by the business in reference to complaint...

ID [redacted] and find that (provided the business implements the changes discussed during our call) this resolution is satisfactory to me. 
Regards,

Thank you for your message.  In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on February 3, 2017.  Please allow sufficient time for postal delivery.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on April 19, 2016.  Please allow sufficient time for postal
delivery.

Revdex.com:
I...

have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.  A customer advocate called me.   After an hour of him saying bear with me I will try to figure this out, I told him to figure it out and get back to me.  He could not figure out when the repayment plan changed yet insisted they informed me of the changes.  I could not figure it out from the online site and there was no email from them about the changes.  He still insists they informed us via the statements in our correspondence online.  The online correspondence which is buried under multiple screens (not easily accessible) show the statement came out a month after the changes, not before.  I truly believe this company is deliberately trying to sabotage its student borrowers so they can never get out from under this debt.  The statements are confusing about what's due as rather than show the extra payments put on the principal they call it paying ahead so on one page one amount is due and when you click on the loan and go to the next page a different amount is due.  The history shows principal and interest has been paid each month so how can the payment be late?