City Star Nails

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this...

does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Problem:I have been paying my student loan to this company since October of 2013 and I have not received a statement from this company yet. I made a complaint back in August of this year and Navient called me and they still have not sent me a statement. They are receiving a monthly payment from me, however they want me to go online to view my account. I feel like I am forced to go online and that is not what I want to do. I want to receive a statement so I can see what my remaining balance is with my loan. Currently right now I don't know my balance because I never receive a statement. Please help with this issue the last claim I submitted the ID number is [redacted] please help me get on top of this with this company. Navient is wrong and they feel like I am suppose to call the United States Postal Services to track my statements that is not the way it works. Navient told me that my statements are mailed out on the 13th of every month to me that sounds crazy because my payment is due on the 12th of the month. Please help me.TranslateDesired Resolution / OutcomeDesired Resolution:Contact by the businessselectDesired Outcome:I need my statements mailed to me at my home!

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on April 22, 2016.  Please allow sufficient time for postal
delivery.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] I truly believe the nail salon gave me the nail fungus because I have never ever experienced that in all the years I have been getting my nails done. I can even provide proof from the previous nail salon I use to go to prior to letting City Star do my nails and the owner of that salon is who did my nails and she has over 15 years experience with this service. I believe for service recovery City Star Nails should in the least reimburse me for the money I spent to get my nails done and ended up getting the fungus from them causing me to have to get nail ointment and nail care for several weeks.
Regards,
Tracee M[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that...

this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
There are still 3 accounts on my credit report that need to be removed. I attached them so you can research them and remove them. Regards,

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on August 7, 2015.  Please allow sufficient time for
postal delivery.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on May 15, 2015.  Please allow sufficient time for postal
delivery.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via email on August 16, 2017.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on July 26, 2017.  Please allow sufficient time for postal
delivery.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer on August 8, 2017.  Please allow sufficient time for delivery.

Revdex.com:
I...

have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Problem:I am currently only working part-time and the cosigner for my student loans is struggling financially as well. We have proven to Navient at least three times that we are currently unable to make the payments they are asking for monthly. For the fifth time now, they have accepted me into a program to lower my monthly payments, started taking payments out of my account, and then later denied the program. It is unacceptable to take months of payments out of my account and then later decide to deny me the lower payment program. I am fed up with this unprofessional company and its employees who have absolutely no idea what they are doing. I believe that they only accepted me into the program initially to appease the Revdex.com the last time I complained, and now they are taking back the resolution to this problem.Translate Desired Resolution / OutcomeDesired Resolution:Billing AdjustmentselectDesired Outcome:I want to continue making the lower monthly payments that we had previously agreed upon. I cannot afford to pay any more than that per month.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Navient didn't answer my question. why does't customer service provide me with all my accounts?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined...

that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I had thought this was resolved...but now they just took AN UNAUTHORIZED PAYMENT out of my bank account, and low and behold not only did I NOT schedule or authorize the payment, it's the wrong amount, wrong day!  I just rearranged my financial obligations so that the Navient Payment is out of my second paycheck, and they took $370.59 out of my account TODAY and didn't even apply it to any of my loans!!!   What the HE** is going on with them?  This is so far beyond unacceptable...I'm so angry and frustrated!  Oh, and there's no way to enter the extension for their rep who called me.  I tried to call her back to tell her about this...no possible way to enter an extension in that phone system.  I want the unauthorized payment returned to me IMMEDIATELY, and this to be fixed.   I am NOT made of money, I support my family!!!  I can't have them removing funds from my account just because!  What is going on?

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on April 28, 2016.  Please allow sufficient time for postal
delivery.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on May 4, 2017.  Please allow sufficient time for postal delivery.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on July 19, 2016.  Please allow sufficient time for postal delivery.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on May 28, 2015.  Please allow sufficient time for postal
delivery.

Thank you for your message.  In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on October 18, 2016.  Please allow sufficient time for postal delivery.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on February 5, 2016.  Please allow sufficient time for
postal delivery.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Problem:I submitted a loan forgiveness application through email on April 14, 2017 and it is now May 30, 2017 and have not heard anything back from Navient pertaining to the submission. I have called [redacted] who is in the Office of the Consumer Advocate at [redacted] and has not returned any of my calls.Translate Desired Resolution / OutcomeDesired Resolution:Finish the JobselectDesired Outcome:I want information on the submission of my application.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I received an email from [redacted] from Navient on October 26th.  This email is attached.  [redacted] asked me to call her directly at [redacted]  I have attempted to call [redacted] two times and I have left her a voicemail.  I also have not received anything in the mail from Navient either.
I feel this is horrible customer service.  Nothing has been provided to help individuals like myself with hearing impalementissues.  I will be filing a separate complaint to the US Government Department of Justice regarding violations made by Navient that pertain to the ADA laws through this website listed as a civil rights violation https://www.ada.gov/complaint/ 
Regards,
[redacted]