City Star Nails

A
representative from the Office of Customer Advocate contacted the customer by
telephone on March 1, 2016 and we are working with
the customer directly to resolve the issue.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on August 1, 2016.  Please allow sufficient time for
postal delivery.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. I have not received a letter from them in the mail  the only one I have got says that they are reviewing it

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this...

does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Problem:I have been paying my student loan to this company since October of 2013 and I have not received a statement from this company yet. I made a complaint back in August of this year and Navient called me and they still have not sent me a statement. They are receiving a monthly payment from me, however they want me to go online to view my account. I feel like I am forced to go online and that is not what I want to do. I want to receive a statement so I can see what my remaining balance is with my loan. Currently right now I don't know my balance because I never receive a statement. Please help with this issue the last claim I submitted the ID number is [redacted] please help me get on top of this with this company. Navient is wrong and they feel like I am suppose to call the United States Postal Services to track my statements that is not the way it works. Navient told me that my statements are mailed out on the 13th of every month to me that sounds crazy because my payment is due on the 12th of the month. Please help me.TranslateDesired Resolution / OutcomeDesired Resolution:Contact by the businessselectDesired Outcome:I need my statements mailed to me at my home!

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on March 10, 2016.  Please allow sufficient time for postal delivery.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on June 13, 2017.  Please allow sufficient time for postal
delivery. We will continue to work with...

the customer directly to resolve the issue.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  They sent me a copy of my master promissory note and basically told me that I was already being helped because I was in a rate reduction program. This program lowers the interest rate on the loan and you pay interest only payments. I've been making interest only payments that DO NOT help me pay off my loan. All this program does is pad the pockets of Navient while those who are actually trying to pay their loan(s) off STAY in debt.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on July 26, 2017.  Please allow sufficient time for postal
delivery.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on May 15, 2015.  Please allow sufficient time for postal
delivery.

Revdex.com:
I...

have not reviewed the response made by the business in reference to complaint ID [redacted], and can not determine if it resolves my complaint.  For your reference, I have no details of the offer to provide.
I have not recieved the mailed response from Navient and request this case remain open until Navient confirms I recieved the response. 
Regards,

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer on May
11, 2017.  Please allow sufficient time for delivery.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I spoke to a [redacted] at Navient on September 17, 2015. I explained that I felt that Navient's business practices are fraudulent because their statements show payments that I never made and the fact that they changed the amount they claim I owe them (3) times. I also requested from Sallie Mae, the original lender, a statement that showed I owed $0.00, which I provided to Naveint. No one has ever called me back to respond to my inquiries. [redacted] told me that he would be sending me something in the mail and as of today's date, October 1, 2015, I have received nothing in the mail. I reject this because there has been no resolution, I have been ignored again. This continues to affect my credit score as it appears on my credit report. This company needs to be investigated for fraud.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on August 15, 2016.  Please allow sufficient time for
postal delivery.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on May 28, 2015.  Please allow sufficient time for postal
delivery.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on April 27, 2015.  Please allow sufficient time for postal
delivery.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on December 18, 2017.  Please allow sufficient time for postal
delivery.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on May 19, 2015.  Please allow sufficient time for postal
delivery.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Problem:I submitted a loan forgiveness application through email on April 14, 2017 and it is now May 30, 2017 and have not heard anything back from Navient pertaining to the submission. I have called [redacted] who is in the Office of the Consumer Advocate at [redacted] and has not returned any of my calls.Translate Desired Resolution / OutcomeDesired Resolution:Finish the JobselectDesired Outcome:I want information on the submission of my application.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on June 6, 2017.  Please allow sufficient time for postal
delivery.