City Star Nails

Thank you for your message.  In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on April 13, 2017.  Please allow sufficient time for postal delivery.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on January 20, 2017.  Please allow sufficient time for
postal delivery.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via email on August 23, 2017.

A
representative from the Office of Customer Advocate contacted the customer by
telephone on June 16, 2015, and we are working with the customer directly to
resolve the issue.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on June 27, 2017.  Please allow sufficient time for postal
delivery.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 
Problem:I recently filed a complaint because my payment kept changing and now I have gotten two messages stating that my deferment and forbearance have been approved when I NEVER FILED FOR EITHER! My payment due is still reading $0!!!! I expect to be reimbursed ANY AND ALL interest accrued, since I NEVER filed for a forbearance or deferment of my loans!!!!! There is no email listed to contact them and I refuse to wait on the phone to try to resolve an issue that I never created and that continues to be a HUGE INCONVENIENCE.Translate Desired Resolution / OutcomeDesired Resolution:Other (requires explanation)selectDesired Outcome:I want to know the origin of the supposed forbearance/deferment and I want reimbursed ANY interest that has been accrued. I want to resume making my monthly payments of $77 and be reassured that NO ONE will tamper with my loans.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via email on August 16, 2017.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Tell us why here...
Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on May 8, 2015.  Please allow sufficient time for postal delivery.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have attached the letter from Navient in response to this complaint, and my subsequent response to Navient.  Navient is claiming no responsibility for having destroyed my credit. They are placing the blame on the previous servicer; however, it is clear the account that was incorrectly categorized as "closed", and then deleted, was a Navient account ("ACS/Navient" appeared on the account listing).   Further, the account still does not appear on my credit report with any of the credit bureaus, and it has been well over 90 days.  This company is making no effort to resolve the matter.   Thank you very much for your support. Sincerely, [redacted]

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on December 28, 2015.  Please allow sufficient time for
postal delivery.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on January 22, 2016.  Please allow sufficient time for
postal delivery.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on June 13, 2017.  Please allow sufficient time for postal
delivery.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on April 22, 2016.  Please allow sufficient time for postal
delivery.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that...

this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
There are still 3 accounts on my credit report that need to be removed. I attached them so you can research them and remove them. Regards,

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on February 22, 2018.  Please allow sufficient time for
postal delivery.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] I truly believe the nail salon gave me the nail fungus because I have never ever experienced that in all the years I have been getting my nails done. I can even provide proof from the previous nail salon I use to go to prior to letting City Star do my nails and the owner of that salon is who did my nails and she has over 15 years experience with this service. I believe for service recovery City Star Nails should in the least reimburse me for the money I spent to get my nails done and ended up getting the fungus from them causing me to have to get nail ointment and nail care for several weeks.
Regards,
Tracee M[redacted]

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on February 22, 2017.  Please allow sufficient time for
postal delivery.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer on August 8, 2017.  Please allow sufficient time for delivery.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on August 7, 2015.  Please allow sufficient time for
postal delivery.