Classic Painting & Decorating, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We appreciate the customer contacting us regarding their concerns. Service was completed on February 6th. We thank the customer for their feedback.

We appreciate the customer contacting us regarding her concerns.
 
The General Manger of the local office spoke to the customer and agreed to resolve this issue amicably with a discount. The Agreement has been received and the agreed upon discount is in process.
 
We thank the...

customer for her feedback regarding this matter.

We appreciate the customer contacting us regarding their concerns. We have spoken to the customer. We have placed an order to obtain the materials that needed to complete installation for the customer. Once materials have been received we will schedule the service to be completed at the customer’s...

convenience.  We appreciate the customer’s feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and the accommodation we offered has been processed. We have mailed a check to the customer. We appreciate the customer’s feedback and consider this matter resolved.

Revdex.com:
I have reviewed the response...

made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted] Empire's representative and I have agreed on the issues to be repaired and/or dealt with. This is scheduled for 9/22/17[redacted]

Complaint: [redacted]
I am rejecting this response because: before we submitted the contract/paperwork we were told that the shutters were ordered.  Now that we have signed the contract we received a call and email that states we need a remeasure on our windows.  When we first measured our shutters, we realized the error and the man doing the measurements redid the paperwork and measurements for shutters and not blinds.  Due to this issue we were definitely contacted quicker.  We are currently waiting for a call back to discuss the issue of remeasuring for shutters.  We have called 4 times on different days and finally left a message earlier today, 4/20/16 and have not received a call back.  We will also be sending an email to the person who has taken over the account, who actually has been very helpful.  Besides her help we are very disappointed that we have been waiting for our shutters since February 15th, 2016.
Sincerely,
[redacted]

We appreciate the customer contacting us regarding their concerns. We have reviewed the account and found no discrepancy with the order; the correct carpet was installed per the purchase order contract. We regret the customer is dissatisfied with their carpet. We have offered to replace at a...

discounted cost.

We appreciate the customer contacting us regarding their concerns.The local office has scheduled replacement for December 1st. We have also offered the customer a discount. We apologize for any inconvenience this matter caused.We thank the customer for their feedback.

The Office of the President spoke to the customer and apologized for the inconvenience and the conduct of the sales rep. We offered a discount for the customer to save the order and she declined. As the customer requested, we have canceled the order and refunded the deposit payment in full. We thank...

the customer for their feedback.

We appreciate the customer contacting us regarding their concerns.Service was completed as agreed and the local office has left messages to speak with the customer to confirm satisfaction. We apologize for any inconvenience and we thank the customer for their feedback on their experience.

All refunds were processed as agreed on February 23rd. Please allow 7-10 business days to process through the banking system.

We appreciate the customer
contacting us regarding his concerns. We have been attempting to reach the
customer via telephone and email to advise that we will honor the requested
discount. We appreciate the customer’s feedback and look forward to amicably
resolving this matter.

We appreciate the customer contacting us regarding their concerns.   Service was completed on August 16, 2016. We appreciate the customer’s feedback regarding their experience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Arlene [redacted]

We appreciate the customer contacting us regarding her concerns. We have spoken with the customer and offered to have an inspection conducted by an independent, third party inspection company. Once the inspection report is complete and submitted to us, we will follow up with the customer to discuss...

the results and possible solutions. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

Empire warranty is for one year.Manufacturer warranty is for 20 years. Empire indicated this should be a manufacturer issue at initial complaint call.

We appreciate the customer contacting us regarding her concerns. The customer's carpet has been installed since 2005, and as such, both the installation and manufacturer warranties no longer apply. We previously offered to repair for a service fee, but the customer declined. We have offered to...

reduce the cost for the carpet to be re-stretched by fifty percent, and we can also inspect the laminate. We look forward to hearing back from the customer and amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns. The local office has spoken to the customer. The engineered hardwood flooring is a natural product, and as such will have variations in the woodgrain, color, and tone. We have offered to repair, but the customer has declined...

the new material based on the natural variation of the wood product.

We appreciate the customer contacting us regarding her concerns. We have spoken with the customer and offered a replacement with a signed agreement. The customer selected a new style on February 17, 2016, and the replacement will be scheduled once we receive the signed agreement. We appreciate the...

customer’s feedback and look forward to amicably resolving this matter.