Classic Painting & Decorating, Inc.

We appreciate the customer contacting us regarding her concerns. We regret the delay in completing the installation and any inconvenience that occurred as a result. We have spoken with the customer, and the installation is scheduled to be completed on September 23, 2015. We appreciate the customer's...

feedback and look forward to amicably resolving this matter.

We’ve been able to come to an amicable agreement to resolve the issue with a partial refund.

We appreciate the customer contacting us regarding his concerns.
 
We offered to install the transitions the manufacturer provides for this style of flooring, or reimburse and install transitions the customer may prefer. The customer agreed to allow installation with the manufacturers and has...

scheduled service for July 25, 2016.

We appreciate the customer contacting us regarding their concerns. We have placed an order to obtain the materials needed to complete service for the customer. Once materials have been received we will schedule the service to be completed at the customer’s convenience.  We appreciate the...

customer’s feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns. The customer’s flooring was installed in January 2015. We provide a one (1) year workmanship warranty with all installations. The customer’s floor is well out of warranty. Further, we no longer carry the customer’s style of flooring....

We would be happy to work with the customer on the cost of replacement.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Carol [redacted]

We regret the delay in completing the installation and any inconvenience that occurred as a result. The installation has now been completed. We appreciate the customer's feedback and look forward to amicably resolving this matter.

Initial Business Response /* (1000, 5, 2015/06/23) */
We appreciate the customer contacting us regarding her concerns. We have spoken with the customer and offered a partial discount on the order. The customer accepted this offer. We appreciate the customer's feedback and look forward to amicably...

resolving this matter.
Initial Consumer Rebuttal /* (2000, 7, 2015/06/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am hoping their partial refund will cover the massive electricity bill I am going to receive, and also the interest paid on the charge that cleared PRIOR to any installation. I appreciate them making an effort to fix this once I went through the Revdex.com. I just know never to use their services ever again and hope others will take this into consideration before booking their services.

We appreciate the customer contacting us regarding their concerns. The regional manager spoke with the customer and was able to reach an amicable resolution to this matter.

The repairs have been completed,
and we have also offered a partial refund with a signed agreement. We
appreciate the customer’s feedback and look forward to amicably resolving this
matter.

We appreciate the customer contacting us regarding their concerns with the sales appointment.
 
As requested, we have canceled the customer’s order. No deposit was paid, therefore no refund is due. We thank the customer for their feedback.

We appreciate the customer contacting us regarding their concerns. The local office left a message for the customer to confirm the date of repair. We would be happy to schedule service at the customer’s earliest convenience.

We appreciate the customer contacting us regarding their concerns. Service was completed on June 24, 2017. We thank the customer for their feedback.

We appreciate the customer contacting us regarding their concerns.
 
Customer’s carpet was installed December 2014. While the one (1) year labor warranty has lapsed, we internally inspected. While no defects were suspected, for customer satisfaction and goodwill, we have agreed to have a 3rd...

party inspection of the carpet at no cost to the customer. That inspection is currently pending.

We appreciate the customer contacting us regarding their concerns. Service is scheduled for September 12, 2017.

We appreciate the customer contacting us regarding their concerns. The local office has spoken to the customer and agreed to an amicable resolution to the customer’s concerns. We thank the customer for their feedback regarding their experience.

We thank the customer for their feedback. The installation has been completed and the agreed upon accommodation has been processed.

We appreciate the customer’s feedback regarding their experience.   Service is scheduled for Saturday December 31st.

We appreciate the customer contacting us regarding their concerns. All work has been completed and the reimbursement issued for the property damage. We thank the customer for their feedback.

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and have placed an order for the necessary parts needed to repair the window treatments.  The parts will be shipped directly from the manufacturer to the customer with “how to” instructions. We...

appreciate the customer’s feedback and look forward to amicably resolving this matter.