Classic Painting & Decorating, Inc.

We appreciate the customer contacting us regarding their concerns. The local office inspected the damaged flooring. The nicks and scratches are site related, such damage is not covered by warranty.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that...

this resolution is satisfactory to me. I want to go on record that it took filing a complaint and notifying the company of my intent to file with Oregon's contractors board to see meaningful action. The work is scheduled but yet to be completed. My final opinion rests with the work that is to be done tomorrow.
Sincerely,
Carrie [redacted]

We appreciate the customer contacting us regarding his concerns. We have spoken with the customer and offered a replacement with a signed agreement. The customer accepted this offer, and we are waiting to receive the signed agreement. We appreciate the customer’s feedback and look forward to...

amicably resolving this matter.

We appreciate the customer
contacting us regarding the concerns. We have been in contact with the customer and
offered a resolution with a signed agreement. We look forward to hearing back
from the customer and amicably resolving this matter.

Complaint: [redacted]
I am rejecting this response because:
Empire today is aware that my wife and me are unable to take anymore time off of work that I have lost 4 days of pay due to appointments that they failed to show up to.  I find it very sad that they continue to remedy the situation by attempting to set up inspection appointments on a moments notice in the middle of the work week with no flexibility on appointment time.  Inspector informed me would be passing thru my area and it was either that time and day or it would have to wait until it was convenient for him the next time he was in my area.  I am done with having to bend over backwards to accommodate Empire Carpet.  I have afforded them 4 opportunities and on all occasions I have been failed.  Please just refund half of my total bill.  This equates to the promised service that you have failed to provide we can part ways and I can pay a qualified carpenter to repair all of the damage your company has left in my home.
Sincerely,
Brad [redacted] 
Bradley [redacted]

We appreciate the customer contacting us regarding their concerns. The customer’s carpet order was found to have a manufacturing defect in the material. As such, we have offered full replacement under the manufacturer’s warranty. The customer has requested a refund, rather than...

replacement. While the manufacturer does not provide such an option in their warranty, for customer satisfaction and goodwill, we have offered a partial refund and allowing the customer to keep the installed carpet “as is”. We are aware of no defects with the laminate flooring, and the laminate is not involved with the warranty claim.

Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID [redacted], and find that this resolution is satisfactory to me.   They said they are mailing me a check today for the amount we agreed on.  Emily at Empire was very nice and helpful.
Sincerely,
Mark & Michelle [redacted]

We appreciate the customer contacting us with her concerns.
 
We have offered to service the installed hardwood flooring and provide a discount on the purchase price.  As the customer is asking for a larger refund, we have also offered 50% refund to keep the flooring “as is” so they may...

have serviced by another contractor.
 
The customer is considering our offers and we look forward to her positive response

We appreciate the customer contacting us regarding their concerns. The local office spoke with the customer and offered a substantial discount, which the customer declined. We are hopeful the customer will reconsider the offer.

Complaint: [redacted]
I am rejecting this response because:There was no communication from the company from July 19 until July 26. We needed to confirm with them that they actually had the materials in stock in the [redacted] warehouse to complete our job, and we needed to know when they planned to have installers at our house to do the work, so that we could arrange for someone to be at home at the scheduled time. We both work full-time jobs outside the home, so advance notice is absolutely necessary. On the morning of July 26, we received a voice mail on one of our cell phones stating that the installation crew would be at our house THE SAME DAY between 1-3pm. No advance notice, no regard for our schedule whatsoever. We scrambled to get time off work to be home at the scheduled time, only to have the crew show up at 4:45pm - not within the 1-3pm time window. If we had known this, we wouldn't have had to waste time off from work. At this point, the job has been completed and we don't see any issues with the work so far. It is simply unbelievable to us that a company can treat customers this way, with nothing more than a "we apologize for any inconvenience," and still end up with an A+ rating with the Revdex.com because the complaint has technically been satisfied. We will NEVER again do business with Empire Today, and recommend that no one else does either.
Sincerely,
[redacted]

We appreciate the customer contacting us regarding their concerns. We’ve agreed to requested refund, and forwarded the Agreement to the customer by email today for review and signature.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We appreciate the customer contacting us regarding their concerns. Service was completed as agreed and the customer contacted us to let us know they were pleased. We thank the customer for their feedback.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, however, customer representative was very sarcastic and unreasonable. I will notify friends to stay far away from Empire for any and all carpet/flooring needs. Worst company ever.
Sincerely,
[redacted]

Inspection is scheduled for August 11, 2017.

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

We appreciate the customer contacting us regarding their concerns.  We contracted a certified inspector at no cost to the customer to determine the root cause of the customer’s concerns with the odor.  We appreciate the customer’s feedback and look forward to amicably resolving this...

matter.

We appreciate the customer contacting us regarding their concerns.We inspected the installed carpet in December 2016 and found no defects with the product or installation. We suggested that the customer increase maintenance (vacuuming more frequently).For customer satisfaction and goodwill, we have...

offered replacement at a discounted cost to the customer.

We appreciate the customer contacting us regarding her concerns.
We have been attempting to reach the customer via telephone to discuss options
for replacement, but we have not yet been able to speak with her. We look
forward to hearing back from the customer and amicably resolving this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]