Classic Painting & Decorating, Inc.

The local office spoke to the customer and agreed to reimburse the customer for the cost of the damaged vanity. We appreciate the customer’s feedback on their experience.

We appreciate the customer contacting us with their concerns. The requested credit has been processed as agreed.

We appreciate the customer contacting us regarding her concerns. The repairs have now been completed, and for customer satisfaction, we also offered the customer a partial refund. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns.The local office has left several messages for the customer in an attempt to schedule an inspection. Our calls have so far not been returned.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Sandra [redacted]

Complaint: [redacted]
I am rejecting this response because: it took almost a m9nth for Empire to respond to my request. during this long interval...

I received phone calls from sales wanting to set up appointments for new blinds! also a salesman came to my home to talk about new blinds when I specifically stated the appointment was for damaged existing blinds! Empire doesn't know how to communicate with each department not customers. Lots of complaints on Revdex.com website state the same concerns.
Sincerely,
[redacted]

The offered discount was processed on October 29th. We appreciate the customer's feedback on their order.

We appreciate the customer contacting us regarding their concerns. We have spoken to the customer and discussed and explained the pricing of his order. We consider this matter resolved.

We appreciate the customer contacting us regarding his concerns. We have spoken with the customer, and based on the results of the inspection, we have offered a replacement. The product will be delivered to the customer's home on September 24, 2015, and the replacement is scheduled for September 28,...

2015. We appreciate the customer's feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns.
 
If the new carpet is thicker than the previous flooring, this will cause the doors to drag on the new carpet, potentially causing damage to both. In the Pre-Installation Check List given to customers at the time of the sale,...

we advise customers that this is a possibility and that we do not cut or adjust doors.
 
For customer satisfaction and goodwill, the installer has agreed to return to the customer’s home and complete the needed adjustments and trimming of the doors.

We appreciate the customer contacting us regarding their concerns. The local office spoke with the customer and the customer advised their TV was damaged. Pictures of the damage were requested along with a quote for repair/replacement. We are currently waiting for the requested pictures and...

quote.

The local office spoke to the customer today to discuss an amicable resolution.

We thank the customer for their feedback. The manufacture has accepted the warranty claim and the floor will be replaced at no additional cost to the customer.

We appreciate the customer contacting us regarding their concerns. As the customer stated in the complaint, we provide a one (1) year labor...

warranty on all installations. As this was installed in 2012, the labor warranty lapsed some time ago and we have offered to repair for a fee.  The customer has not replied to voicemail messages to discuss service.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is not satisfactory to me, but I will close the case.  On the day of installation, here is what I sent to Megan, the area manager.  I spoke to Alexis on Tuesday this week.  She told me that if I called her at 7:00 this morning, which is when she got to work, that she would make sure to get a crew out the door and coming to us first thing this morning.  I informed her that we were ONCE AGAIN having to pay a mover to move the fish tank.  I called Alexis at 7:05 this morning.  She did not answer, and she did not return my call.  I also did not receive a call yesterday (the day prior to install) as you said I would.  I finally received a call at 8:40 this morning informing me that "the installers are on their way, and will be there shortly".  The max time was said to be 1-2 hours.  It is now 2 hours and 15 minutes after that initial phone call.  The installers just called and said they would be here in an hour.  When my husband asked them where they were currently located, they said "Grand Prairie".  We informed them that is only 20 minutes from our house, but they still said they couldn't be here any sooner than an hour.  So, now we are looking at 12:00 arrival time.  Meanwhile I have movers on standby which is costing me $.  This is completely unacceptable.  I can't help but think that this delay is just a malicious act on the part of Empire today.  I truly believe that there was no intention to have the installers show up during the requested time frame.  This is unacceptable.Post install note: The crew finally finished the install at 7:45 pm.  Meaning, I had to pay movers on standby the whole time.  The installers were here for 8 hours.  In that time they managed to cut our surround sound speaker wires multiple times.  Luckily my husband caught them trying to tape it up and required they go to [redacted] to replace the wires.  I will continue to take any opportunity to encourage anyone I can NOT to use Empire.
Sincerely,
Laura [redacted]

We appreciate the customer contacting us regarding their concerns. We’ve spoken with the customer and reviewed pictures that were sent it. The issue does not appear to be a seam, but rather a stain on the carpet. We have recommended a professional cleaning per the manufacturer’s warranty guidelines.

Complaint: [redacted]
I am rejecting this response because:The quality of the laminate is extremely poor in addition to the installation.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We appreciate the customer contacting us regarding his concerns. We have spoken with the customer and advised that we will have an inspection conducted by an independent, third party inspection company. Once the inspection report is complete and submitted to us, we will follow up with the customer...

to discuss the results and possible solutions. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns.All services and installations have been completed as agreed. We appreciate the customer’s feedback regarding their order.