Classic Painting & Decorating, Inc.

“Site related” damage refers to any damage to the product post-installation. Many things can damage an installed carpet, however unless the damage is observed occurring, any suggestions on what or how the damage occurred is only speculation. This damage is not a manufacturing defect and as such is not covered by warranty.

We appreciate the customer contacting us regarding their concerns.The local office spoke to the customer on November 18th and agreed to a discount to settle the claim.We thank the customer for their feedback.

We appreciate the customer contacting us regarding their concerns.Due to the storm, inspection was rescheduled until Thursday September 21st.  We are waiting for a call back from the customer to confirm the new date.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Heather [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We appreciate the customer contacting us regarding her concerns.
 
Repairs were completed under warranty on June 29, 2015, and credit has been issued to the customer’s financing account as agreed.

We appreciate the customer contacting us regarding her concerns. We have spoken with the customer and were able to discuss their concerns.  Customer did not make any requests. We appreciate the customer’s feedback and consider the matter handled.

Initial Business Response /* (1000, 10, 2015/09/24) */
We appreciate the customer contacting us regarding her concerns. We have spoken with the customer regarding the installation issues, and an inspection is scheduled for September 29, 2015. We appreciate the customer's feedback and look forward...

to amicably resolving this matter.
Initial Consumer Rebuttal /* (3000, 12, 2015/09/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
the wood floor installation is not the problem, the problem was the lack of information the salesman had when selling me the products. He also over charged my credit card that took me 4 phone calls to finally correct. He sold me hard wood flooring that would not fit and I had to discuss with the installers for 2 hours, then reschedule the salesman to come over again and order the right material. He also sold me carpeting that the company could not install. I had to contact another company to order my carpeting and I had to pick it up and install it myself. My time is worth money and I spent 12 plus hours to resolve this matter. $2000 should cover my time and frustration.
Final Business Response /* (4000, 14, 2015/10/01) */
We have spoken with the customer and agreed upon a partial refund with a signed agreement. We appreciate the customer's feedback and look forward to amicably resolving this matter.
Final Consumer Response /* (2000, 16, 2015/10/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We appreciate the customer contacting us regarding us regarding their concerns.
 
The repairs were completed under warranty at no cost to the customer.  We appreciate the customer’s feedback on this matter.

We appreciate the customer contacting us regarding their concerns. The local office contacted the customer and all service issues have been resolved. Further, we discounted the order for the inconvenience. We thank the customer for their feedback on their experience.

We appreciate the customer contacting us regarding their concerns. The local office contacted the customer and all service issues have been resolved. We thank the customer for their feedback on their experience.

We appreciate the customer contacting us regarding their concerns. We have placed an order to obtain the materials needed to complete service for the customer. Material have a scheduled production date of July 1, 2016. Once materials have been received we will schedule the service to be completed at...

the customer’s convenience.  We appreciate the customer’s feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns. Service has been scheduled with the customer. We thank the customer for their feedback.

We appreciate the customer contacting us regarding their concerns.   The customer’s deposit has been refunded to the credit card used for payment. Additionally, we have forwarded a check to reimburse the customer for the testing. Please allow up to fifteen (15) business days to be received. ...

  We thank the customer for their feedback on their order.

We appreciate the customer contacting us regarding their concerns. We the customer’s request, we have canceled both orders and refunded the deposit payments in full. We look forward to working with the customer on future home improvement projects.

We appreciate the customer contacting us regarding their concerns. Service was completed on July 10th and 11th. We thank the customer for their feedback.

We appreciate the customer contacting us regarding their concerns. The local office spoke with the customer on August 25, 2016 and offered to remove the laminate flooring from the stairs, and replace with carpet. The customer asked us not to contact her further as she is consulting with her...

attorney.

We appreciate the customer contacting us regarding their concerns. We inspected and have attempted to contact the customer by telephone and email to schedule repairs to the installed floor.

We appreciate the customer
contacting us regarding his concerns. We have spoken with the customer, and the
installation was completed on November 28, 2015. The customer will submit a
receipt for the fee to reschedule the movers, and we will review for reimbursement.
We appreciate the customer’s...

feedback and look forward to amicably resolving
this matter.