Classic Painting & Decorating, Inc.

We have spoken with the customer, and we regret that the installation of the transitions was not completed as scheduled. We offered the customer the option of reimbursement if he would like to have the work done, completing the work any time next week, or reviewing any reasonable settlement that he would like. The customer advised that he would consider the options and get back to us. We look forward to hearing back from the customer and amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns. Service was completed on August 22, 2017. We thank the customer for their feedback.

I never got anything from them on the paper it was all verball but them again I paid money for carpet to be installed perfectly and not to pay every few years to be stretched

The new product has been received and the customer is scheduled for installation.

We appreciate the customer contacting us regarding her concerns. We have advised the customer that we will have an inspection conducted by an independent, third party inspection company. Once the inspection report is complete and submitted to us, we will follow up with the customer to discuss the...

results and possible solutions. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted] My carpet was not inspected , a 10 minute visit by the repairman does not constitute an inspection , in my mind -All they told me was the carpet was laid improperly , Empire laid the carpet

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Jennifer [redacted]

We appreciate the customer contacting us regarding his concerns. We have spoken with the customer and advised that we will have an inspection conducted by an independent, third party inspection company. Once the inspection report is complete and submitted to us, we will follow up with the customer...

to discuss the results and possible solutions. We appreciate the customer's feedback and look forward to amicably resolving this matter.

We agreed to a partial replacement under warranty.  Additionally, we offered a partial refund for customer satisfaction and goodwill.  Both the replacement and refund have been processed as agreed.
We appreciate the customer’s feedback regarding this matter.

We appreciate the customer contacting us regarding their concerns. Per independent inspection, the carpet was not stretched in properly, as such we have offered to re-stretch at no cost to the customer. The soiling was found to be user related and not covered by warranty.

Revdex.com:
I have reviewed the response made by the business 
Sincerely,
[redacted]

We
appreciate the customer contacting us regarding her concerns. The laminate
repairs are scheduled for November 5, 2015. We have also offered a replacement
of the carpet, and the customer will be selecting a new style. We appreciate
the customer’s feedback and look forward to amicably resolving...

this matter.

We appreciate the customer contacting us regarding their concerns. The local office contacted the customer and it was agreed to have an independent inspection of the installed carpet. The inspection request has been submitted.

We appreciate the customer contacting us regarding their concerns.Foot prints and vacuum marks in the carpet’s nap are not defects, and indicative of a high quality carpet and the natural esthetic of the product itself.We are sorry to learn the customer is unhappy with the carpet they purchased....

Some styles of carpet, such as loop (berber) carpet show these marks less than others. We would be happy to work with the customer on their cost of replacement, and are having the sales associate contact the customer directly.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We appreciate the customer contacting us regarding their concerns. We have cancelled the order per the customer’s request and refunded the deposit.  We appreciate the customer’s feedback and consider this matter resolved.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Although Empire Today technically did nothing to resolve the issue, it was resolved through my separate complaint against the finance company, I do recognize it has now been resolved. The next issue revolves around the window treatments that were ordered nearly two months ago and I am still waiting for a measurement. Empire Today has already missed my last appointment for measurement and if they miss this next one, I will open a new complaint against them.
Sincerely,
[redacted]

We appreciate the customer contacting us regarding their concerns.The local office has spoken with the customer and replacement is scheduled for Tuesday, April 18, 2017.

We appreciate the customer
contacting us regarding her concerns. We inspected the floor on October 27,
2015. We offered to complete the necessary repairs at no cost or to replace at
a discounted cost. The customer advised that she was going out of town and
would follow up with us upon her...

return. We appreciate the customer’s feedback
and look forward to amicably resolving this matter.

The local spoke with the customer and has come to a resolution to discount the order in exchange for a signed agreement. We thank the customer for their feedback regarding their experience.