Classic Painting & Decorating, Inc.

Complaint: [redacted]
I am rejecting this response because: no one ever addressed the fact...

that because the work was not done right in the 1st place I was inconvenienced with my daughter not having a bedroom which was a huge inconvenience for the whole house being all of her things were all over the house. Empire should have done the work right the 1st time I think Empire should at least give me a discount for the inconvenience and hassle this was.
Sincerely,
[redacted]

We appreciate the customer contacting us regarding their concerns. Per the customer’s request, we have canceled the order and issued a full refund of the deposit payment. The check was mailed August 24, 2017. We look forward to working with the customer on future home improvement projects.

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and have provided a monetary accommodation. We appreciate the customer’s feedback and consider this matter resolved.

this job has yet to be completed as promised to start on Sept 29th then again on Oct 1st and yet again on Oct 12th no one has shown up to lay my new product sitting in my living room oh my three weeks of dealing with sub floor this is just wrong and now I'm being told this is my fault by Jim the installation manager so rude

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and scheduled a site inspection for May 25, 2016. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns. Service has been completed as agreed. We thank the customer for their feedback.

Initial Business Response /* (1000, 5, 2015/08/07) */
We appreciate the customer contacting us regarding her concerns. We have been in contact with the customer and offered a replacement. We will be contacting the customer to schedule an appointment to select a new style for replacement at her...

convenience. We appreciate the customer's feedback and look forward to amicably resolving this matter.
Initial Consumer Rebuttal /* (3000, 7, 2015/08/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They have also offered to replace the carpet in the other rooms at cost because the new carpet won't match the other rooms.
Final Business Response /* (4000, 9, 2015/08/14) */
We have spoken with the customer and the replacement and new installation are both scheduled for August 25, 2015. We appreciate the customer's feedback and look forward to amicably resolving this matter.
Final Consumer Response /* (2000, 11, 2015/08/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The company went above and beyond to resolve the issue.

We appreciate the customer contacting us regarding their concerns. The customer’s order required additional subfloor repair work to be completed correctly. Customers are advised on the contract that such unforeseen issues may be at an extra cost. The customer agreed to subfloor repairs at an...

additional cost and was charged as agreed.

We appreciate the customer
contacting us regarding his concerns. We have spoken with the customer and
explained the pricing of his orders and that he would be reimbursed for the
stair portion of the order, as it was cancelled. We appreciate the customer’s
feedback and look forward to amicably...

resolving this matter.

We appreciate the customer contacting us regarding their concerns. The local office manager spoke with the customer and we have offered to replace the carpet under warranty with a new style of carpet. The customer is scheduled to review samples on Friday February 3rd.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Natalie [redacted]

We appreciate the customer contacting us regarding their concerns. We serviced/inspected yesterday, September 11th.

We appreciate the customer contacting us with her concerns.
 
We’re sorry to learn the customer is disappointed in the performance of her carpet. For customer satisfaction and goodwill, we will replace with a similar grade/cost of carpet at no additional cost to the customer in exchange for a...

signed Agreement.
 
The local office will be contacting the customer shortly to schedule a time to show additional carpet samples.

We appreciate the customer contacting us regarding their concerns. The Regional Manager spoke with the customer by telephone and offered to complete the service at their earliest convenience. The customer requested a discount on the flooring of 50%. We offered to complete the repair with a small...

discount for inconvenience, or refund 50% in lieu of the repairs to keep the installed flooring “as is” without warranty.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Betty [redacted]

The local General Manager spoke to the customer’s husband on August 25th then exchanged voicemail messages on August 28th and has left several messages for the customer since without reply. We would be happy to move forward at the customer’s earliest convenience with the site inspection as...

requested.

We appreciate the customer contacting us regarding their concerns.  The local office recently spoke with the customer. While the floor they purchased is scratch resistant, no flooring is scratch proof. We have offered to work with the customer on the cost of replacement. We have also offered...

to discount the customer’s recent purchase for customer satisfaction and goodwill.

We appreciate the customer contacting us regarding their concerns.
 
Service has been completed as agreed, and we have issued a discount due to the inconvenience. We appreciate the customer’s patience while this matter was resolved.

We appreciate the customer contacting us regarding their concerns. Service was completed on February 19, 2018. We thank the customer for their feedback.

Complaint: 12506251
I am rejecting this response because:I...

requested the best quality oak floors to be installed to prevent buckling and worrying about the fooors and I was informed I could only mop with windex on hard wood floors. This unexceptionable! I never exposed the floors to anything that would cause moisture damage. I am disappointed and find it’s disturbing I had cheap floors installed in my home. Empire can come rip their cheap as flooring out of my home and set the cheap st on fire in a hay field! 
Sincerely,
Tiffany [redacted]