Classic Painting & Decorating, Inc.

We appreciate the customer contacting us regarding their concerns.  We inspected the floor to determine the root cause of the customer’s concerns with the flooring.  The inspection determined the installed hardwood flooring was free of manufacturing or installation defects and all concerns...

were customer expectation of the laminate. Empire has spoken to the customer and for customer satisfaction and goodwill has offered replacement of the laminate floor with a different laminate of equal value at no additional cost to the customer. We have an appointment for the customer to view laminates on August 16, 2016. Once the customer has selected a different laminate we will contact the customer to schedule the replacement. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

Complaint: [redacted]
I am rejecting this response because: empire  has canceled my...

install and refunded me the down payment, yet Zero compensation for the inconvenience of my house being in shambles until another company can get a floor installed. The entire first floor of my house is crammed into one room. This was possible for the few days prior to install but this is unacceptable for this long of a period of time due to their inaccurate sales or swap of material at time of install. So now my family is sitting on our porch to eat dinner nightly bc of the lack of flooring in our home. I can't barely use my kitchen bc it's a disaster 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: A representative called, and left a voice message while I was at work on Friday. The representative stated they would call back on Monday (yesterday), and did not call as promised.
Sincerely,
[redacted]

The General Manager spoke to the customer at length and offered replacement of the baseboards and a significant discount for inconvenience. We believe this offer to be fair and reasonable and are hopeful the customer will reconsider.

Complaint: [redacted]
I am rejecting this response because: We have called back...

multiple times and not been able to speak with anyone. We have already had a inspection months ago but never heard anything about it. They left a message  to see what can be done but during work hours we were not able to answer and returned calls as soon as possible. Left message but have not heard back from them again. 
Sincerely,
[redacted]

We appreciate the customer contacting us regarding his concerns. We have spoken with the customer, and we are scheduled to complete the install on January 25, 2016. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns. We have offered to replace the carpet under warranty at no cost to the customer. Service is scheduled for July 8th. We thank the customer for their feedback.

We appreciate the customer contacting us regarding their concerns. Pick up and refund was processed as agreed on October 18, 2017. We thank the customer for their feedback.

We appreciate the customer contacting us regarding their concerns. The local customer service manager was able to resolve amicably with the customer. We appreciate their feedback.

The local office spoke with the customer and service has been scheduled for Friday, December 15th.

We appreciate the customer contacting us regarding their concerns. The local office has spoken with the customer and scheduled service for Wednesday, October 25, 2017 as requested by the customer.

We appreciate the customer contacting us regarding their concerns.The local office has contacted the customer; while past the labor warranty, we have agreed to a one-time service to the carpet at no cost to the customer on Wednesday, April 19, 2017.

We appreciate the customer contacting us regarding their concerns. We reviewed all charges to their financing account and confirmed all charges are correct. We have spoken with the customer and reviewed the charges with them. We appreciate the customer’s feedback and consider this matter...

resolved.

We appreciate the customer contacting us regarding their concerns. The product is in stock and we have left several messages to schedule at the customer’s earliest convenience.

We appreciate the customer contacting us regarding their concerns.
 
The customer’s previous choice of flooring was no longer available and the customer reselected to an instock style flooring.  The flooring was installed on July 22nd as agreed. We have also issued a partial discount. We...

apologize for the inconvenience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and understand the the company is willing to work with us.  Unfortunately, I cannot say that I am satisfied with the resolution until I meet with the inspector on the 26th, and hear what the company plans to do about the poor quality flooring.
Sincerely,
[redacted]

Initial Business Response /* (1000, 10, 2015/09/09) */
We appreciate the customer contacting us regarding his concerns. We have spoken with the customer, and we will be inspecting the flooring concerns on September 11, 2015. Additionally, we have offered a partial refund for the damage to the sink....

We appreciate the customer's feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and all services were completed on July 7, 2016. We appreciate the customer’s feedback and consider this matter resolved.

Complaint: [redacted]
Waiting On completion 
I am rejecting this response because:
Sincerely,
Circe [redacted]

The local office spoke with the customer recently and scheduled a managers inspection on Monday, October 23rd.