Classic Painting & Decorating, Inc.

We appreciate the customer
contacting us regarding her concerns. We have spoken with the customer, and the
vinyl installation was completed on November 16, 2015. The hardwood order is
being cancelled, and the refund will be processed back to the customer’s credit
card. We appreciate the...

customer’s feedback and look forward to amicably
resolving this matter.

We appreciate the customer contacting us regarding her concerns. We have spoken with the customer, provided a monetary accommodation and confirmed the installation is completed. Customer is satisfied with the end result. We appreciate the customer’s feedback and consider this matter resolved.

We appreciate the customer contacting us regarding their concerns. Service was completed on July 17th. We thank the customer for their feedback.

We appreciate the customer contacting us regarding her concerns. We regret the delay in the refund for the cancelled order. We have spoken with the customer and advised that the refund has been processed and can take three to five business days to reflect on her account. We also sent the customer an...

email confirmation of the transaction. We appreciate the customer’s feedback.

We appreciate the customer contacting us regarding their concerns.  We have spoken with the customer, offered to conduct repairs under warranty and provide an accommodation for their inconvenience. The customer declined our offer and does not want repairs conducted.

Complaint: [redacted]
I am rejecting this response because:I have not...

received a resolution  The laminate floor was installed when the sales agent came to my house. we spoke to her about the transition and how we wanted the carpet installed and she agreed that this could be done and even noted it on our contract. The installers didn't follow directions and didn't complete the install the way I asked, what I paid for.  I was then given the run around until someone finally came out and told me it couldn't be done that way and suggested the transition strip.  I agreed to the transition strip not knowing that it would cause a horrible squeak on the floor every time I walked on it.  There answer to the squeak is to put baby powder on it. That didn't work so they are telling me I'm out of luck and that this is the problem of the people who installed the laminate.  I had no squeak on the laminate until they installed the carpet.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:we are not available on June 17. Please reschedule this date. This has already been discussed with your business 
Sincerely,
[redacted]

We appreciate the customer contacting us regarding her concerns. We have been in contact with the customer and confirmed that the installation was completed on January 26, 2016. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

We would be happy to schedule inspection at the customer's earliest convenience. As this was installed in December 2015, we are pulling the contract documents from storage.

We appreciate the customer contacting us regarding their concerns. The local office contacted the customer regarding the service received and was able to resolve the matter amicably. We thank the customer for their feedback.

We appreciate the customer contacting us regarding their concerns. We have attempted to contact the customer to schedule the service. Once have reached the customer we will schedule the pull back of the carpet to ensure there are no nails remaining, stretch, and tack the carpet. We appreciate the...

customer’s feedback and look forward to amicably resolving this matter.

Repairs were completed as agreed on February 21st.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Chris [redacted]

We appreciate the customer contacting us regarding their concerns. The local office inspected the installed carpet and found the issues to be site related and not repairable. The office has left a voicemail for the customer to discuss next steps.

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and completed services on July 5, 2017. We appreciate the customer’s feedback and consider this matter resolved.

We appreciate the customer contacting us regarding her concerns. We have spoken with the customer and sent her the requested documentation on her product. We have also followed up with the customer to ensure she received the information. We appreciate the customer's feedback and look forward to...

amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns. The regional manager has discussed with the customer and was able to reach an amicable resolution to the customer’s concerns. We have removed the stair portion of the order, along with a small landing, and issued the associated...

refund. Please allow up to 10 business days for the refund to process through the system. We thank the customer for their feedback.

We appreciate the customer contacting us regarding their concerns.   Per the customer’s request, we have agreed to remove the installed flooring an issue a full refund, in exchange for a signed Agreement.

Service was completed on December 1st. We thank the customer for their feedback.

We appreciate the customer contacting us regarding their concerns. The local office has discussed the matter with the customer and was able to reach an agreement on the damages. We thank the customer for their feedback.