Classic Painting & Decorating, Inc.

We appreciate the customer contacting us regarding his concerns. We have spoken with the customer, and we are scheduled to complete the install on January 25, 2016. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

Complaint: 12506251
I am rejecting this response because:I...

requested the best quality oak floors to be installed to prevent buckling and worrying about the fooors and I was informed I could only mop with windex on hard wood floors. This unexceptionable! I never exposed the floors to anything that would cause moisture damage. I am disappointed and find it’s disturbing I had cheap floors installed in my home. Empire can come rip their cheap as flooring out of my home and set the cheap st on fire in a hay field! 
Sincerely,
Tiffany [redacted]

We appreciate the customer contacting us regarding their concerns.  The local office recently spoke with the customer. While the floor they purchased is scratch resistant, no flooring is scratch proof. We have offered to work with the customer on the cost of replacement. We have also offered...

to discount the customer’s recent purchase for customer satisfaction and goodwill.

this job has yet to be completed as promised to start on Sept 29th then again on Oct 1st and yet again on Oct 12th no one has shown up to lay my new product sitting in my living room oh my three weeks of dealing with sub floor this is just wrong and now I'm being told this is my fault by Jim the installation manager so rude

We appreciate the customer contacting us regarding their concerns.The local office has contacted the customer; while past the labor warranty, we have agreed to a one-time service to the carpet at no cost to the customer on Wednesday, April 19, 2017.

We appreciate the customer contacting us regarding their concerns. The installer inspected the installed carpet and laminate flooring and could find no issues with the installation.

We appreciate the customer contacting us regarding her concerns. We have spoken with the customer and sent her the requested documentation on her product. We have also followed up with the customer to ensure she received the information. We appreciate the customer's feedback and look forward to...

amicably resolving this matter.

All start dates are estimated as stated on the contract and unfortunately occasionally subject rescheduling beyond our control. We understand an apology is no substitute for good service. We appreciate you reporting this matter to us, and it has been shared with the local office to improve our processes.  Thank you for the opportunity to address this matter with you. Please accept our sincere apology for any inconvenience this matter may have caused you. The $200 discount was applied to the credit card used for payment on November 30th.

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and all services were completed on July 6, 2016. We appreciate the customer’s feedback and consider this matter resolved.

Complaint: [redacted]
I am rejecting this response because:we are not available on June 17. Please reschedule this date. This has already been discussed with your business 
Sincerely,
[redacted]

We appreciate the customer contacting us regarding their concerns. We have informed the customer that we will process the agreed additional monetary accommodation. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns.   Per the customer’s request, we have agreed to remove the installed flooring an issue a full refund, in exchange for a signed Agreement.

We appreciate the customer contacting us regarding their concerns. The local office contacted the customer regarding the service received and was able to resolve the matter amicably. We thank the customer for their feedback.

Initial Business Response /* (1000, 5, 2015/09/11) */
We appreciate the customer contacting us regarding her concerns. We met with the customer and conducted an inspection on September 1, 2015. We will be following up with the customer to review the results of the inspection and possible...

resolutions. We appreciate the customer's feedback and look forward to amicably resolving this matter.
Initial Consumer Rebuttal /* (3000, 7, 2015/09/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
If the company would follow up with me I could respond but it has been two weeks since the assessment and no one from the company has called me. I called twice but each time the rep told me some one would contact me in 24-48 hrs. The last time I called was 9/11. Still no one has contacted me.
Final Business Response /* (4000, 9, 2015/09/18) */
We have been in contact with the customer and offered a replacement as a customer courtesy. The customer accepted this offer, and the replacement will be completed at the customer's convenience.
Final Consumer Response /* (2000, 11, 2015/09/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/08/18) */
We appreciate the customer contacting us regarding his concerns. We have spoken with the customer and offered to complete the repairs at no cost. The customer accepted this offer, and the repairs are scheduled to be completed on August 20, 2015....

We appreciate the customer's feedback and look forward to amicably resolving this matter.

Complaint: [redacted]
I am rejecting this response because: the company in question has not performed any repair work. yet it would be premature to close complaint giving their track...

record of me fileing complaints before and not showing up to fix the repairs. in my honest opinion it could another tactic to slow down process, so they can take their good sweet time to avoid their responseablities. 
Sincerely,
Ross [redacted]

We appreciate the customer’s feedback regarding his experience with his orders with us. Customer...

service did attempt to follow-up with the customer after the final services were complete but messages were not returned.
For customer satisfaction and goodwill, we have refunded 10% of the purchase price to the customer’s finance account. The refund can take up to 10 business days to process.  Again, we thank the customer for his time and consideration regarding this matter.

We appreciate the customer contacting us regarding their concerns.   The local office has contacted the customer and has agreed to replace the installed carpet; if the customer chooses a more expensive product the customer has agreed to pay the difference.   The customer reviewed carpet...

samples and is currently deciding on the carpet style for replacement.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Dorothy [redacted]

Thank you for contacting us regarding your concerns. Per the pre-installation check list, we do not cut or service doors, especially steel doors. We recommend the customer contact a professional with expertise in such adjustments.