Classic Painting & Decorating, Inc.

We appreciate the customer contacting us regarding her concerns with pricing.
 
The regional manager spoke with the customer and offered to review the competitor’s quote under our low price guarantee.  We will give the customer the best price available on a substantially same product and...

installation.

We appreciate the customer contacting us regarding their concerns. The installer inspected the installed carpet and laminate flooring and could find no issues with the installation.

We appreciate the customer contacting us regarding their concerns. Per the customer’s request, we have canceled the order; the financing account will not be charged. As no deposit was paid, no refund is due. We look forward to working with the customer on future home improvement projects.

Complaint: [redacted]
I am rejecting this response because:  This is not a plumbing issue.  The complaint is not directed toward the labor that was performed in installing the Lining. Over time the Liner over the original tub, became unstable, moving back and forth as I shower, or not secured to hold my 125 lbs. as I shower. FYI: I am the only person using or bathing in the tub. 
Sincerely,

[redacted]

We appreciate the customer contacting us regarding their concerns. The local office inspected and has scheduled service for Saturday, December 16, 2017.

Complaint: [redacted]
I am rejecting this response because:
The original "offer" to fix the floor was for just over one thousand dollars.  Empire Today's "discounted" price was just over nine hundred dollars.  A grand savings of a discount of just over one hundred dollars for a floor that did not live up to its promise by its sales people.  Also, NOWHERE in the contract does it state damage done by normal wear and tear.  See you in court!
Sincerely,
James [redacted]

All start dates are estimated as stated on the contract and unfortunately occasionally subject rescheduling beyond our control. We understand an apology is no substitute for good service. We appreciate you reporting this matter to us, and it has been shared with the local office to improve our processes.  Thank you for the opportunity to address this matter with you. Please accept our sincere apology for any inconvenience this matter may have caused you. The $200 discount was applied to the credit card used for payment on November 30th.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Dorothy [redacted]

We appreciate the customer contacting us regarding their concerns.The local office contacted the customer and we have agreed on an independent inspection of the installed flooring. The inspector with contact the customer directly to schedule.

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and all services were completed on July 6, 2016. We appreciate the customer’s feedback and consider this matter resolved.

Thank you for contacting us regarding your concerns. Per the pre-installation check list, we do not cut or service doors, especially steel doors. We recommend the customer contact a professional with expertise in such adjustments.

Initial Business Response /* (1000, 5, 2015/09/11) */
We appreciate the customer contacting us regarding her concerns. We met with the customer and conducted an inspection on September 1, 2015. We will be following up with the customer to review the results of the inspection and possible...

resolutions. We appreciate the customer's feedback and look forward to amicably resolving this matter.
Initial Consumer Rebuttal /* (3000, 7, 2015/09/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
If the company would follow up with me I could respond but it has been two weeks since the assessment and no one from the company has called me. I called twice but each time the rep told me some one would contact me in 24-48 hrs. The last time I called was 9/11. Still no one has contacted me.
Final Business Response /* (4000, 9, 2015/09/18) */
We have been in contact with the customer and offered a replacement as a customer courtesy. The customer accepted this offer, and the replacement will be completed at the customer's convenience.
Final Consumer Response /* (2000, 11, 2015/09/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)

We appreciate the customer contacting us regarding his concerns. We have spoken with the customer and advised that there are structural issues, which the customer will have a contractor repair.  We appreciate the customer’s feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns.   The local office has contacted the customer and has agreed to replace the installed carpet; if the customer chooses a more expensive product the customer has agreed to pay the difference.   The customer reviewed carpet...

samples and is currently deciding on the carpet style for replacement.

Per independent inspection, no installation nor manufacturing defects were found. The issue observed by the inspector was consistent with damage by topical moisture.

We appreciate the customer contacting us regarding their concerns. We have informed the customer that we will process the agreed additional monetary accommodation. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

The installation has been completed to the home owners satisfaction. We consider this matter resolved.

We appreciate the customer contacting us regarding her concerns.
We have been attempting to reach the customer via telephone and email to
discuss the options for a replacement, but we have not yet heard back from her.
We look forward to hearing back from the customer amicably resolving...

this
matter.

Initial Business Response /* (1000, 5, 2015/07/29) */
We appreciate the customer contacting us regarding her concerns. We have spoken with the customer, and the necessary repairs are scheduled for August 3, 2015. We appreciate the customer's feedback and look forward to amicably resolving this...

matter.

We appreciate the customer contacting us regarding their concerns.
 
We were able to reach an amicable resolution for a partial discount in lieu of additional service. We appreciate the customer’s feedback.