Classic Painting & Decorating, Inc.

Complaint: [redacted]
I am rejecting this response because: the company in question has not performed any repair work. yet it would be premature to close complaint giving their track...

record of me fileing complaints before and not showing up to fix the repairs. in my honest opinion it could another tactic to slow down process, so they can take their good sweet time to avoid their responseablities. 
Sincerely,
Ross [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:The project was...

not finished in the time frame we were given. It took 4 days instead of the 2 days we were promised.They arrived late every day and finished late every day. One exuse after another. First day, the truck broke down, next day someone had an emergency, next day only one person showed up and couldn’t do it by himself so he left within 15 minutes of arrival. And if we had not supervised, the installers would have not fixed the tile that improperly cut or cracked nor the baseboards that were not even laid against the wall. We love your product but don’t feel we should have to pay the full amount for the installation.You need to screen your installers better !
Sincerely,
Robert [redacted]

We appreciate the customer contacting us regarding their concerns. The damage to the carpet was found to be locally caused. We have offered to work with the customer on the cost of replacement.

We appreciate the customer’s feedback regarding his experience with his orders with us. Customer...

service did attempt to follow-up with the customer after the final services were complete but messages were not returned.
For customer satisfaction and goodwill, we have refunded 10% of the purchase price to the customer’s finance account. The refund can take up to 10 business days to process.  Again, we thank the customer for his time and consideration regarding this matter.

We thank the customer for their feedback. As stated, the order was canceled and the full deposit payment refunded to the customer.

Initial Business Response /* (1000, 5, 2015/08/18) */
We appreciate the customer contacting us regarding his concerns. We have spoken with the customer and offered to complete the repairs at no cost. The customer accepted this offer, and the repairs are scheduled to be completed on August 20, 2015....

We appreciate the customer's feedback and look forward to amicably resolving this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I want to cancel my complaint since the company got ahold of me and is fixing my issue on my rug. Thank YouSent from my...

[redacted]
Sincerely,
Patricia [redacted]

We appreciate the customer contacting us regarding their concerns. The refund was processed on July 6, 2017, and can take 7-10 business days to be reflected on the credit card.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Joanna [redacted]

We appreciate the customer contacting us regarding their concerns. Per the customer’s request, we have canceled the order. The deposit payment was issued to the same credit card as used for payment. We hope to work with the customer on future home improvement projects.

We appreciate the customer contacting us regarding their concerns.The ordered product is in stock and the customer has scheduled installation for April 22nd.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11972792, and find that this resolution is satisfactory to me.
Sincerely,
Horice [redacted]

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and the service was completed on June 16, 2016. We need to schedule one additional repair of a transition. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns. Installation was rescheduled for October 28th and installed as agreed. We have also discounted the order for the inconvenience. Please note, there is a substantial open balance on this account. Please contact at your...

earliest convenience so we may discuss. [redacted], Office Manager: [redacted]

Initial Business Response /* (1000, 15, 2015/07/16) */
We appreciate the customer contacting us regarding her concerns. The necessary repairs and the carpet installation were completed on July 15, 2015. We have been attempting to follow up with the customer to confirm that everything has been...

completed to her satisfaction. We appreciate the customer's feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and the service was completed. We appreciate the customer’s feedback and consider this matter resolved.

We appreciate the customer contacting us regarding their concerns. Service was completed as agreed and the local office followed-up by phone and confirmed the customer’s satisfaction. We thank the customer for their feedback.

We appreciate the customer contacting us regarding their concerns. We have made multiple attempts to contact the customer to discuss their concerns, but have not received any returned calls. Based on the customer request we would be willing to ascertain the replacement of their laminate floor at a...

cost to the customer for the significant upgrade to a superior and more expensive material. Once we have been in contact with the customer will extend the offer.  We appreciate the customer’s feedback and look forward to amicably resolving this matter.