Classic Painting & Decorating, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
The inspector was just out yesterday and said there is a musky smell so we are waiting to see what they are going to do to resolve the issue.
Sincerely,
[redacted]

We appreciate the customer contacting us regarding their concerns. The local office has spoken with the customer and scheduled service for Thursday, May 25, 2017.

We appreciate the customer contacting us regarding his concerns. The customer selected a new style, and we agreed upon a replacement at a discounted cost, with a signed agreement. We appreciate the customer's feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns.
 
Repairs were completed under warranty and we’ve discounted the order for the inconvenience. We appreciate the customer’s feedback regarding their experience.

Complaint:...

[redacted]There was no admission of poor service and no apology for the way I was treated. This looks like canned response and shows a lack of respect for me, your paying customer. I never plan to do business with your company and will encourage others not to use your company also.
I am rejecting this response because:
Sincerely,
George [redacted]

Complaint: 10886036
I am rejecting this response because:  It is true that Empire is scheduled to come on November 30, 2015 to start work.  However as I've previously stated, I wish to keep this complaint open until the floors are done correctly and the $900.00 agreed upon compensation is taken off of my bill.  Thank you.
Sincerely,
Diane [redacted]

We appreciate the customer contacting us with their concerns.
 
The installers arrived as scheduled, but were unable to take up the pre-existing carpet as it was very stained. We have canceled the customer’s contract and issued a full refund of the deposit paid.

We appreciate the customer contacting us regarding their concerns.
 
Customer was installed in December 2012 with hardwood flooring. In October 2013 the customer complaint of dents/dings, as well as squeaking in the hallway.
 
3rd party inspection was completed in November 2013. The...

inspector found the dents to be usage/site related and not covered by warranty. The inspector also found an irregular fastening pattern in the family room/hallway. Repairs were offered to correct the fastener issue, but the customer did not follow-up despite the market attempting to reach them several times by phone and mailing a letter. Customer contacted the market in May 2014, and again did not follow-up.
 
The customer has now contacted us again at the end of June this year. The local office has internally inspected the installed flooring for needed repairs and is determining next steps as the floor is well out of labor warranty at this time.

We appreciate the customer contacting us regarding their concerns. The local office has engaged the customer and is scheduling the needed repairs.

We appreciate the customer contacting us regarding their concerns. The local office spoke to the customer and service is scheduled for Wednesday, February 14, 2018.

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer. The boards the customer has stated he does not desire are a natural characteristic of the hardwood he has installed. We are in current negotiations with the customer for a possible monetary accommodation to the order for customer satisfaction and goodwill. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10965419, and find that this resolution is satisfactory to me, provided I receive the credit within 3-5 business days.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10886440, and find that this resolution is satisfactory to me.
Sincerely,
Michael Lee [redacted]

We thank the customer for their feedback. The agreed upon accommodation has been processed to the customer’s credit card used for payment.

We appreciate
the customer contacting us regarding his concerns. We regret that the customer
has not yet received the refund. A new refund check, number 665310, was sent
via FedEx to the customer’s provided mailing address on November 20, 2015. We
appreciate the customer’s feedback and look...

forward to amicably resolving this
matter.

We appreciate the customer’s feedback. The local office spoke to the customer and made an offer regarding the damage to the bed.

After doing extensive research with our accounting department, all refunds on our part have been processed. The customer has been conveyed this info and she recently ended her dispute with her CC company after our refund was processed.The breakdown is as follows:12/12/16 – Our initial charge, $245.0012/13/16 – Amount disputed by customer, credit card issuer issued provisional refund to card12/16/16 – Full refund processed by us, $245.00The credit card issuer would have then removed the provisional refund as we issued the full refund to the customer’s credit card.  We recommend the customer contact their card issuer for any further questions. .

Complaint: [redacted]
I am rejecting this response because: I spoke with the agent before floor was installed about my dog sometimes having accidents on the floor. He told me that I would not have any problems with the floor. If I had been told this was not the floor to go with I would have went a different way. He must have just wanted to make a sale. This was clearly talked about and I went on what he stated to me. They are willing to replace the floor but they want an additional $ 1500.00 to do it. I just don't understand why I should have to pay out this much again for their fully convincing me that the floor was pet safe.
Sincerely,
[redacted]

We appreciate the customer contacting us regarding their concerns. Per the customer’s request, we have canceled the order and issued a full refund to the original method of payment. We look forward to working with the customer on future home improvement projects.

The previously installed floor, the one destroyed by the flood in the customer’s home, never had any complaints.  The customer never called regarding any issues, no inspections were completed, and no claim was made to the manufacturer on the installed floor. During the replacement the paid for due to the flood destroying the installed floor, the new material was found to have an issue with the locking tongue & groove. As such, the customer was upgraded at no additional cost to them. Nothing was refunded by the manufacturer. No reimbursement is due to the customer.