Classic Painting & Decorating, Inc.

The local sales department is working with the customer on changes to the carpet order.

We appreciate the customer contacting us regarding their concerns. The local office has contacted the customer regarding any open issues and is discussing resolution of same.

Thank you for contacting us regarding your concerns. The local office called and left a voicemail on October 6th regarding the requested discount. We have not yet received a return call.

We appreciate the customer contacting us regarding their concerns.
 
The customer requested all new tack-strip and to upgraded the padding. For customer satisfaction, we agreed to these services at no additional cost to the customer. Services were completed on July 14th

We appreciate the customer contacting us regarding their concerns.
The order has been canceled per the customer’s request and the deposit payment refunded in full to the credit card used for payment. We apologize for any inconvenience.

We appreciate the customer contacting us regarding their concerns. The local general manager reviewed the installed carpet with the customer. The customer would like to select a hard surface product. The market has agreed to work with the customer on the cost of replacement.

We appreciate the customer contacting us regarding their concerns.Service was completed on Monday, April 10, 2017. We thank the customer for their feedback regarding their experience.

We appreciate the customer contacting us regarding their concerns. The agreed upon refund for the stair installation has been processed. We thank the customer for their feedback.

We regret the delays in
completing the installation. For customer satisfaction, we are offering
 the customer a refund of the stair portion of the order with a signed
agreement. We look forward to hearing back from the customer and amicably
resolving this matter.

We appreciate the customer contacting us regarding their concerns. Installation was completed and the customer issued an accommodation was issued to the customer’s credit card for the inconvenience. We thank the customer for their feedback.

Initial Business Response /* (1000, 5, 2015/07/08) */
We appreciate the customer contacting us regarding her concerns. We regret any misunderstanding or confusion that occurred regarding the terms of the financing and any inconvenience that occurred as a result. The financing was changed to the...

correct promotion and submitted to the finance company on July 7, 2015. We appreciate the customer's feedback and look forward to amicably resolving this matter.

We have spoken with the customer and scheduled repairs for March 18, 2016. For customer satisfaction, we also offered a partial refund, which the customer accepted. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns. The requested invoice has been emailed to the customer.  Thank you for your feedback regarding your order.

We appreciate the customer contacting us regarding their concerns. The damage to the customer’s flooring was not covered by warranty and they were offered a paid repair; the customer agreed. When we arrived to service, the customer requested additional service, a full replacement. We have provided a...

quote to replace at a discounted cost.

We appreciate the customer contacting us regarding their concerns. The local office has spoken with the customer. The valances for the window treatments are on order and should arrive in 7-10 days. We will contact the customer directly to schedule. We have reviewed the customer’s contract. They were...

charged a fair and reasonable price for the products and service ordered. We thank the customer for their feedback.

We appreciate the customer contacting us regarding their concerns.   Per the customer’s request, we have canceled the order and fully refunded the deposit payment to the customer’s credit card.   We appreciate his feedback regarding his order and hope to work with the customer on future...

home improvement projects.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Doris [redacted]

Revdex.com: The business has contacted me and we have reached an agreement to resolve complaint #[redacted] in a manner that is satisfactory to me. 
Sincerely,
[redacted]

We appreciate the customer contacting us regarding his concerns. We have been attempting to reach the customer via telephone to discuss his concerns with the pricing, but we have not yet been able to speak with him. We look forward to hearing back from the customer and amicably resolving this...

matter.

We appreciate the customer contacting us regarding their concerns. The local office spoke to the customer on May 11th and offered to schedule the service for the bathroom molding. The customer will review their schedule can call back to set a date.