Classic Painting & Decorating, Inc.

Complaint: [redacted]
I am rejecting this response because: I never agreed to anything yet, and May 12th I will not even be in town. Who made this up?
Sincerely,
[redacted]

Per the customer’s request, we have canceled the order and issued a full refund to the original method(s) of payment. We look forward to working with the customer on future home improvement projects.

We have reached out to the
customer via email to explain the terms of the conditions of the promotion and
that the price he was quoted was the promotional pricing. The customer advised
that he is still not satisfied with the pricing; however, we are unable to
offer a lower cost. We appreciate the customer’s feedback and look forward to
amicably resolving this matter.

We appreciate the customer contacting us with their concerns. The local office has spoken with the customer and service is scheduled for Monday, August 14th.

We apologize for any miscommunication. We strive to provide accurate estimated times of arrival for our service technicians, but that is not always possible. We would be happy to reschedule at the customer's earliest convenience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...

[redacted], and find that this resolution is satisfactory to me.
They did finally refund me the money once they knew you were involved.  Thank you very much for your assistance and time.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/09/28) */
We appreciate the customer contacting us regarding his concerns. We have been attempting to contact the customer via telephone to discuss the needed repairs, but we have not yet been able to speak with the customer. We look forward to hearing...

back from the customer and amicably resolving this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
The crew that came 11/17 was amazing! The sales rep n crew removing the floor and Mr Sherwin made the resolution a calming experience. Thank you so much!
Sincerely,
[redacted]

We appreciate the customer contacting us regarding his concerns. We met with the customer on February 11, 2016 and confirmed that the correct floor was installed. The customer advised that he has no further concerns at this time. We appreciate the customer’s feedback.

Customer replacement was scheduled for Saturday October 15th. The installers arrived as scheduled. The customer began to threaten legal action if the installers did not complete the install exactly as she requested.  The customer was advised that he install would take two days and requested we...

work Saturday and Sunday. We are closed on Sunday and offered Saturday and Monday service; the customer refused service. The local General Manger has attempted to contact the customer by telephone several times without reply.

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and completed services on April 29, 2017. We appreciate the customer’s feedback and consider this matter resolved.

We appreciate the customer contacting us regarding their concerns.We have requested quotes for the damage and received one, and understand another is being forwarded. We appreciate the customer working with us to resolve this matter amicably.

The regional manager spoke to the customer today and offered to reimburse her for a contractor to address the door.

Complaint: [redacted]
I am rejecting this response because:...

Empire today installer not only cut, trimmed, shortened (however your want to word it) interior doors in my home, the installer came back to my home on 10/13/16 to remedy the problem of doors rubbing the flooring by cutting, trimming, shortening the doors for the second time.  The installer sent by empire today did not arrived with the install manager as agreed prior by the install manager and myself.  The installer during that visit also removed the exterior door that does not open completely (due to the floor) and reinstalled it.  The installer then communicated to me that they needed to phone the office to discuss repair options.  The installers left my home without any further communications with me.  I then called the office and the office notified inspections solutions to access the issue,  scheduled for 10/18/16.  currently awaiting results.  The issue with the doors were caused by the defected material of the first flooring installed, and the installer installing the second replacement flooring on top of the damaged flooring causing the need to cut the doors,
Sincerely,
[redacted]

We appreciate the customer contacting us regarding their concerns. We have scheduled service for Monday November 6, 2017 per the customer’s request. We do not pay customer’s for labor for moving their own items, however for customer satisfaction and goodwill we have agreed to refund $150.00.

Service is scheduled for Saturday, February 17th.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We appreciate the customer contacting us regarding her concerns. We have spoken with the customer, and the repairs are scheduled for October 6, 2015. We appreciate the customer's feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns. The local office has spoken to the customer and scheduled service for October 16, 2017.

Complaint: [redacted]
I am rejecting this response because:Empire Flooring does not want to admit any wrong. If I accept the 1/2 off of a replacement floor, that would mean I'd end up paying $20,000 for flooring which should have been installed correctly to begin with. Empire is claiming that I had total water damage and that is not the case. We told Empire that we wanted their flooring taken out and refund our money. I asked Empire about our one year warranty.  They told me that they (Empire) covers the labor warranty and the manufacture warranty of the material is also covered by Empire and they would not allow us to file a warranty claim.  The floor product has been installed since January 2017 and was not right from the beginning. I believe the floor product we originally selected is not what they installed. The area representative for my area, [redacted] as much as said we had "cheap" flor product. Mr. [redacted] even told me blankly that he would not let me talk to his superior, nor would he let me speak to someone in their corporate office.  I will I'll seek legal action against Empire Today. I believe they (Empire) had taken advantage of us because of our age. The stress alone with this situation has taken its toll on me and my wife. We are both heart patients and this has caused us undue stress and financial devastation.  We build our final home to live ourmthe rest of our life in peace and didn't count on having this kind of problem. 
Sincerely,
[redacted]