Classic Painting & Decorating, Inc.

Thank you for contacting us regarding your concerns. The local office has been actively discussing the matter with the customer. We have offered to replace the 3 damaged planks with an in-stock product, as the style from 2013 is discontinued. Alternately we have offered to work with the...

customer on their cost of replacement. The customer is currently reviewing samples.

We appreciate the customer contacting us regarding her concerns.
We have spoken with the customer and confirmed the color that she has chosen.
The repairs are scheduled to be completed on December 29, 2015. We appreciate
the customer’s feedback and look forward to amicably resolving this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Victor [redacted]

We appreciate the customer
contacting us regarding his concerns. We have spoken with the customer, and the
repairs are scheduled to be completed on January 2, 2016. We appreciate the
customer’s feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns. The Office of the President has been working with the customer on an amicable resolution to her concerns. We recently left an additional telephone message for the customer but have not yet had a chance to speak personally.

We appreciate the customer contacting us regarding their concerns.
 
The local office contacted the customer and agreed to reimburse the customer for damages with written estimates. We have offered to service the installed floor and the customer has scheduled for August 15, 2016. We apologize...

for any inconvenience.

Complaint: [redacted]
I am rejecting this response because:since it has been almost 60 days since the installation and Empire was not returning our calls, we hired another contractor to fix Empire's mistake. If Empire would like to resolve the complaint, they should pay the invoice from another company to fix their mistake-which they would not call us back or fix it in a reasonable amount of time (over 50 days and counting).
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10949499, and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Receipts for cleaning were received on October 20th and have been forwarded for review for claims under warranty.

Initial Business Response /* (1000, 15, 2015/07/15) */
We appreciate the customer contacting us regarding his concerns. We have spoken with the customer, and the repairs are scheduled to be completed on July 16, 2015. We appreciate the customer's feedback and look forward to amicably resolving this...

matter.

We appreciate the customer contacting us regarding their concerns.   Service was completed on August 20, 2016, under warranty at no cost to the customer. We appreciate the customer’s feedback regarding their order and service.

We appreciate the customer contacting us regarding their concerns. The service was completed on August 4, 2017 as agreed and confirmed with the customer. We thank the customer for their feedback.

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
Loren [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We have spoken with the customer and advised that we are
reviewing the inspection results and that we will be following up with her to
discuss options for replacement or a discount. We regret the reimbursement
funds were incorrectly removed from the customer’s finance balance; this
has been corrected and a company check is being sent to the customer. We
appreciate the customer’s feedback and look forward to amicably resolving this
matter.

We appreciate the customer contacting us regarding his concerns. The window treatment order has been cancelled, and the refund has been processed.  We have spoken with the customer, and the molding installation is scheduled to be completed on February 10, 2016. We appreciate the customer’s...

feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and have agreed to review estimates submitted by the customer.  Customer indicates the estimates will be submitted by 5/28/2016. We appreciate the customer’s feedback and consider this matter resolved.

Thank you for contacting us regarding your concerns. The regional manager has spoken with the customer and has offered to review quotes for refinishing the installed floor and the missing drawers. We will review the quotes once received.  We appreciate the customer’s feedback on their...

order and look forward to an amicable resolution.

We appreciate the customer contacting us regarding their concerns. The local office spoke with the customers and offered to replace at a discounted rate. The Agreement for replacement has been forwarded to the customer.

We appreciate the customer contacting us regarding their concerns.We've spoken with the customer and have scheduled service for Wednesday, October 18, 2017