Classic Painting & Decorating, Inc.

We appreciate the customer contacting us regarding her concerns. We regret the delay in completing the installation and any inconvenience that occurred as a result. We have spoken with the customer, and the installation has now been completed. We also offered an additional accommodation for customer...

satisfaction. We appreciate the customer’s feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer and scheduled the completion of the repairs for May 12, 2017. The customer has also agree to the monetary terms of the agreement . We appreciate the customer’s feedback and look forward to amicably...

resolving this matter.

We appreciate the customer contacting us regarding their concerns. An independent inspection was completed on November 20th. We are currently awaiting the inspectors report.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
The business was very straightforward with me and dealt with the issue promptly and professionally.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID [redacted], and find that this resolution is satisfactory to me.   However, I strongly feel that Empire Today should look at their business practices, their contractors, their sales staff and Customer Service departments going forward.  What I endured should NEVER happen to another customer.  I strongly urge additional training in screening contractors and training sales staff on what is and what is not appropriate when conducting business.  A refund was the least you could have done.  I still believe The Revdex.com and other consumer affairs organizations should review your business practices and look into further complaints against you.  
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  I have accepted the conditions of the replacement carpet however I am not going to close this out until it is completely resolved.
Sincerely,
[redacted]

We appreciate the customer contacting us regarding their concerns.   Services were completed as scheduled on August 15, 2016. Again, we appreciate the customer’s feedback regarding their experience and look forward to working with them on future home improvement projects.

We appreciate the customer contacting us regarding their concerns. Service was completed on October 17, 2017. We thank the customer for their feedback.

I will wait to here from you, I just hope that you can understand that,  There is(NO) site damage from a vacuum, or from a cat that doesn't even live inside the house.All I want is to be treated fairly instead of getting excuse after excuse about something that isn't my fault.I am willing to take my bad reviews down and put a good review up if I am treated fairly.I just want the carpet that I originally ordered, and for it to be installed properly.All I want if is for the right thing to be done. So Please do the right thing!!!!!
Sincerely,
[redacted]

We appreciate the customer contacting us regarding their concerns. We have offered to replace the damaged boards under the warranty at no additional cost to the customer. The customer requested replacement with a wood floor, and we quoted the customer a discount price to replace the laminate with...

wood.

Complaint: [redacted]
I am...

rejecting this response because: An inspector did arrive and deferred yet again to another individual.  This is a material problem with substandard flooring materials and substandard installation. I'd really like to see this issue resolved before the end of August.  Deliver new flooring material, allow it to actually acclamate and then correctly install it. Problem solved. 
Sincerely,
Gerri [redacted]

We appreciate the customer contacting us regarding their concerns.  We have spoken to the customer. We have offered to replace the carpet for customer satisfaction and goodwill at a deep discounted cost to the customer. The customer stated they would discuss the offer with their spouse. We...

appreciate the customer’s feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns.The corporate office attempted to contact the customer by telephone without success. All credits were processed to the customer’s credit card on October 21, 2016.  We have emailed the customer receipts with the transaction...

numbers that can be verified by the card issuer as conformation of the credits being received.We thank the customer for their feedback.

We appreciate the customer contacting us regarding their concerns. The local office has contacted the customer and come to an agreement to resolve the concerns.

Initial Business Response /* (1000, 5, 2015/06/12) */
We appreciate the customer contacting us regarding his concerns. We have spoken with the customer and offered to address his concerns with the noise. The customer has requested that an inspection be done first, and we have scheduled the...

inspection for June 17, 2015. We appreciate the customer's feedback and look forward to amicably resolving this matter.
Initial Consumer Rebuttal /* (3000, 7, 2015/06/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The floor inspection occurred on June 23, 2015 instead of June 17, 2015 due to rescheduling by Empire. On June 23, the Installation Manager inspected the flooring and stated that our flooring would be removed and reinstalled with gluing and would take approx 2 1/2 days for redo completion. The Manager stated that he would contact us and confirm probable start date of Thursday, June 25. We have not yet been contacted about whether work will begin tomorrow on June 25. Please do not close this complaint until our case is fully resolved.
Final Business Response /* (4000, 9, 2015/07/07) */
We have been in contact with the customer and agreed to glue down the floor in exchange for a signed release. The service will be scheduled at the customer's convenience upon the receipt of the signed release. We appreciate the customer's feedback and look forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns. The local office inspected the installed carpet and can find no defects with the product or installation. We have recommended increased maintenance including a professional cleaning. We thank the customer for their feedback.

Complaint: [redacted]
I am rejecting...

this response because:From: [redacted]@aol.com [mailto:[redacted]@aol.com] Sent: Thursday, April 21, 2016 3:30 PM To: Customer Relations <[email protected]> Subject: [redacted] - claim # [redacted] called on April 12th, 4:31 pm, asking if we would allow Empire to get some more cleaning estimates. We said they could, he stated that Empire would be having some companies call us.None of the other issues were discussed and we have not gotten any calls from Empire or any cleaning companies.[redacted]
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted] Agree with arrANGEMENTS BUT HAVE NOT RECEIVED MONEY AND TOMORROW THE ARE SUPPOSED TO FIX FLOORS

We appreciate the customer contacting us regarding their concerns. Inspection was completed and the issues were found to be site related moisture damage. Such damage is not covered by warranty. We have provided a quote for repair.

We appreciate the customer contacting us regarding their concerns. The local office spoke with the customer and was able to resolve the matter amicably. We thank the customer for their feedback.