Classic Painting & Decorating, Inc.

We appreciate the customer contacting us regarding his concerns. We have been attempting to reach the customer and left him messages to discuss his request for a discount. We look forward to hearing back from the customer and amicably resolving this matter.

Complaint: [redacted]
I am rejecting this response because:  The packet containing a very detailed complaint along with photographs will be transmitted within the next seven days.  Upon acknowledgement of receipt, I will consider closing this complaint as it is becoming painfully obvious that regardless of how dedicated the staff may be, restitution for out of pocket expense is all I can expect to receive.  All other deficiencies will simply be ignored.
Sincerely,
[redacted]

We appreciate the customer contacting us regarding their concerns.
 
The local office contacted the customer to change the stair covering from laminate to wood, which is better suited for stairs. We thank the customer for their feedback regarding their order.

Complaint: [redacted]
I am rejecting this response...

because: I've contacted Empire repeatedly about this matter and it's haven't been resolved! I'm still fighting with Empire and Synchrony about interest financing money that was charged to the loan for the 5 months that I was charged for financingin the months that they fell to change the interest rate. 
Sincerely,
Julia [redacted]

We appreciate the customer contacting us regarding their concerns.Service was completed on Thursday, April 6, 2017. We thank the customer for their feedback on their experience.

Initial Business Response /* (1000, 5, 2015/08/14) */
We appreciate the customers contacting us regarding her concerns. We regret the issues that occurred with the customer's installation experience, and any inconvenience that occurred as a result. We have spoken with the customer and confirmed...

that the orders have been cancelled. We appreciate the customer's feedback.
Initial Consumer Rebuttal /* (3000, 7, 2015/08/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
What happened with EMPIRE TODAY that EVERYTHING was so screwed up! I want to know who dropped the ball at every step of their process, from writing up the order, setting up the appointments and bringing the wrong materials( wrong carpet, mouldings and no subfloor material). Nobody at this company had a clue to what was taking place. Horrible communications and planning. No managers work on Saturday????? WHY? How do your installers and customers get help on Saturday????
Final Consumer Response /* (4200, 11, 2015/08/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Empire HAS NOT addressed any of are questions. They keep replying with a generic statement. They have NOT spoken to us in regards to why they screwed up so bad, I had a call from amy to check if we got the $500 refund.
I cant seem to get any answers about why the sales person, customer service, managers, supplyers ect. dropped the ball on EVERYTHING!
This is the same garbage information they gave during the painful couple days we tried to deal with empire.
Revdex.com PLEASE dont make me accept this hollow response. At least tell me you will do SOMETHING otherwise it shows me you too accept garbage respopnses.
Its so sad that our country accepts this as normal, its ok we screwed someone else and we will be allowed to continue operating this way.
How about they pay me for the 2 days I spent waiting for them, and calling them, and putting up with them.
A very disappointed [redacted] U.S.A.F
Final Business Response /* (4000, 13, 2015/09/02) */
The customer's order has been cancelled, and the deposit has been refunded. We regret that we were not able to complete the installation. We can offer the customer discounted pricing if she chooses to purchase from us in the future, but we are not able to give her a monetary accommodation, as she has not purchased from us. We appreciate the customer's feedback and look forward to reaching an amicable resolution.

Services were completed on March 13, 2017.We appreciate the customer providing feedback on their experience.

We appreciate the customer contacting us regarding his concerns.
We have spoken with the customer and confirmed that the repairs have been
completed to his satisfaction. We appreciate the customer’s feedback and look
forward to amicably resolving this matter.

We appreciate the customer contacting us regarding their concerns.
 
We reviewed the customer’s concerns and believe them to be site related damage; such damage is not covered by warranty. The customer disagrees with our assessment, as such we have requested a 3rd party, independent...

inspection of the installed flooring.

The local office discussed with the customer by telephone and was able to reach an amicable resolution to the matter. We appreciate the customer’s feedback regarding their order.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. We do not know what the outcome of the inspection was as the business did not share his findings with us nor  did they respond to my request for a copy.  We will purchase a dehumidifier, though we know this is not the cause of the problem.  Once we do so we will contact the business so they could repair subfloor and replace all the hardwood flooring.Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Monica [redacted]

We appreciate the customer contacting us regarding their concerns. Service was completed on October 1, 2016. We thank the customer for taking the time to provide feedback on their order.

We appreciate the customer contacting us regarding their concerns. The refund has been executed as agreed.We thank the customer for their feedback.

We appreciate the customer
contacting us regarding his concerns. We have spoken with the customer, and per
his request, the order will be cancelled. We appreciate the customer’s feedback and look forward to
amicably resolving this matter.

Complaint: [redacted]
I am rejecting this response because:  The sample provided to replace my original order was NOT COMPARABLE to the Alpine Chapel sample that I originally ordered.  I did receive my $150 deposit refund but this cannot compare to the amount of aggravation and irritation that I had to endure by dealing with an incompetent company such as Empire Today!  Thank you to the Revdex.com for your help in getting my deposit back.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. Because this business has not been able to keep scheduled appointments and lacks dependability, my acceptance of their proposed resolution is guarded. In fact the main concern keeping appointments and communicating effectively. The response from the business states they will complete the job as early as June 20th yet, they have been unable to do so. I tried calling them back and left my contact number 9[redacted]. They have not called back on my contact number. This has been the pattern, they make 1 phone call then you do not hear back again. I will give this one more try. Please let the business know I will be available for installation on any forthcoming saturday.  
Sincerely,
[redacted]

It is our understanding that all issues were resolved with service on October 31st.   We have repeatedly attempted to contact the customer by telephone to confirm satisfaction. Voice mail messages were left at the phone number ending 3002 on November 1st, 2nd, and 16th. Our messages have not been returned.

We appreciate the customer contacting us regarding their concerns.
The installers found the old carpet to be very soiled with pet urine. We do not provide any services regarding such hazards, nor are we able to treat damaged walls and subfloor. However the installers were able to install the carpet...

as agreed.

We appreciate the customer contacting us regarding their concerns. We have spoken with the customer.  The correct vinyl flooring was installed per contract and there are no manufacturing or installation related defects in the floor.  We have offered the customer for customer satisfaction...

and good will a monetary accommodation or full replacement to a different product at a discounted cost to the customer. The customer has declined our offer, but agreed to call us back. We appreciate the customer’s feedback and look forward to amicably resolving this matter.