Classy Pets Salon

“Thank you for bringing this matter to our attention and
allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review
and respond to MrZ*** H***’s concerns.PennyMac strives to provide superior customer service
and respond to all inquiries in
a timely manner. Upon
receipt of the Revdex.com notification, a PennyMac Representative contacted Mr
H*** to discuss his concerns
regarding homeowners insurance on December
15, 2015. A detailed letter of explanation will be sent
to MrH*** under separate cover within
business days. PennyMac values and protects its customers’
confidential information. Due to privacy reasons, we will refrain
from posting any personal information to the Revdex.com site as we do not
disclose our borrowers’ personal information

Complaint:
I am rejecting this response because:
A written response only is unacceptable. A full audit is required of all transactions involving this account, a written explanation of every transaction, and a face to face or phone call to discuss the explanation are required. I would start with researching why PennyMac shows $8,paid in property taxes for when my tax burden was only $5,693.81. Then I would recommend researching why PennyMac allowed the insurance policy (progressive policy # 3***24) authorizing themselves to take out their own policy with their own provider for nearly times the cost and limited coverage. I was told on my last call to PennyMac's account services department that PennyMac should NEVER have let the policy expire. Letting my policy expire just so PennyMac can take out their own policy with significantly higher premiums with their own provider almost seems criminal
Regards,
J*** ***

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC (“PennyMac”) the opportunity to review and respond to Mrs.***’s concerns.PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner.
Upon receipt of the Revdex.com notification, a PennyMac Representative contacted Mrs*** on May and 18, 2015, to discuss her concerns. PennyMac confirmed that her payment was actively being researched. Mrs*** was provided with the contact information for the representative researching her concerns Upon researching her concerns Mrs*** will be contacted and a letter of explanation will be sent to her under separate cover. PennyMac values and protects its customers’ confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose ourborrowers’ personal information

“Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to MsM*** concerns. PennyMac strives to provide superior customer service and respond to all inquiries in
a timely manner. Upon receipt of the Revdex.com notification, a PennyMac Representative contacted MsM*** to discuss her concerns regarding payments and fees on July 12, 2016. A detailed letter of explanation will be sent to MsM*** under separate cover within business days. PennyMac values and protects its customers’ confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information. Tell us why here

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to MrO***z's concerns.PennyMac strives to provide superior customer service and respond to all inquiries in a timely
manner. Upon receipt of the Revdex.com notification, a PennyMac Representative contacted MrJulio O***z to discuss his concerns regarding the refinance. A detailed letter of explanation will be sent to MrO***z under separate cover within business days. PennyMac values and protects its customers’ confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC ("PennyMac") the opportunity to review and respond to MrH***'s concerns.PennyMac strives to provide superior customer service and respond to all inquiries in a timely mannerUpon receipt of the Revdex.com notification, a PennyMac Representative contacted MrH*** to discuss his concerns regarding the reinstatement figures on January 27, 2017. A detailed letter of explanation will be sent to MrH*** under separate cover within business days.PennyMac values and protects its customers' confidential informationDue to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrower's personal information

Thank you for bringing this matter to our attention and allowing PennyMac LoanServices, LLC (“PennyMac”) the opportunity to review and respond to Mr***'sconcerns.PennyMac strives to provide superior customer service and respond to all inquiriesin a timely manner. Upon receipt of
the Revdex.com notification, a PennyMac Representative contacted Mr*** to discuss his concerns. Mr*** was provided with a substantiveresponse that addresses his concerns. PennyMac confirmed that his final loss drafts was mailed on April 21, 2015. An apology letter and letter of explanation will be sent to Mr*** under separate cover. PennyMac values and protects its customers’ confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose ourborrowers’ personal information

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11500990, and find that this resolution is satisfactory to me
Regards,
T*** ***

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC (“PennyMac”) the opportunity to review and respond to Mr***'s concerns.PennyMac strives to provide superior customer service and respond to all inquiries in a timely
manner. Upon receipt of the Revdex.com notification, a PennyMac Representative contacted Mr*** on April April and April 20, to discuss his concerns. Mr*** was provided with a substantive response that addresses his concerns.PennyMac confirmed that his claims funds were issued to him overnightMr*** was provided with a tracking number as well. A letter of explanation will be sent to Mr.*** under separate cover. PennyMac values and protects its customers’ confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose ourborrowers’ personal information

Thank you for bringing this matter to our attention andallowing PennyMac Loan Services, LLC (“PennyMac”) the opportunity toreview and respond to Mr***’s concerns.PennyMac strives to provide superior customer service and respond to allinquiries in a timely manner
PennyMac is currently in theprocess of researching this matter and a detailed letter will be sent toMr***under separate cover.PennyMac values and protects its customers’ confidentialinformation. Due to privacy reasons, we will refrain from postingany personal information to the Revdex.com site as we do not discloseour borrowers’ personal information

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10587381.Once the apology letter and explanation is received, you may consider this matter resolvedIn the event that the letter is not received or the response is unsatisfactory, I will advise the Revdex.com
Regards,
*** ***

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC (“PennyMac”) the opportunity to review and respond to MsJ***’s concerns.???Please allow 7-business day?s for PennyMac to research the concerns raised. A?? ?letter of explanation will be sent directly to our customer.?PennyMac values and protects its customers’ confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information

“Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to Mr***'sconcerns

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide superior customer service and process all transactions in a timely and accurate mannerThank you for forwarding MsHodges’ concerns to our attention and allowing us the opportunity to respondUpon receipt of the Revdex.com
notification, our office is in the process of completing a thorough review of MsHodges’ loan to ensure that her concerns are addressed. PennyMac’s representative will send a written response in regards to researching her concerns as the issue is currently being researched and will be resolved

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC (“PennyMac”) the opportunity to review and respond to MrH*** concerns.PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner. Upon
receipt of the Revdex.com notification, a PennyMac representative contacted MrH*** on June 24, 2015, to discuss her concerns. MrH*** was provided with the name and the contact number of the agent that w*** be addressing his concernsFurthermore, PennyMac w*** respond to MrH*** concerns under separate cover. PennyMac values and protects its customers’ confidential information. Due to privacy reasons, we w*** refrain from posting any personal information tothe Revdex.com site as we do not disclose our borrowers’ personal information

PennyMac strives
to provide superior customer service and respond to all inquiries in
a timely manner. Upon receipt of the Revdex.com notification, a
PennyMac Representative contacted MsS*** to
discuss her concerns regarding the Loss Draft
Insurance check on December 8, 2015. A
detailed letter of explanation will be sent to MsS*** under
separate cover within business days

Complaint:
I am rejecting this response because:I have spoken to Kathy Martinez on Monday the 21st and she is working to get the issue resolved and I am greatful for her assistance! But at the same time I feel the service I received regarding this issue and the stress that Richard and Kyle put on us and basically calling us liars after we spent time away from work working with our bank sending multiple documents proving we paid and paid on time and them still not stepping to take care of the issue after my husband spent over hrs of work and myself and 1/hrs trying to get this resolved and nothing until I put this complaint in did I finally get some actionThank you
Regards,
*** R***

“Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to MsW*** concerns. PennyMac strives to provide superior customer service and respond to all inquiries in
a timely manner. A detailed letter of explanation will be sent to MsWhite under separate cover within business days.PennyMac values and protects its customers’ confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information“

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to your concerns. PennyMac strives to provide superior customer service and respond to all inquiries in a timely
manner. A detailed letter of explanation was sent under separate cover on April 3, PennyMac values and protects its customers’ confidential informationDue to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide superior customer service and process all transactions in a timely and accurate mannerThank you for forwarding MrP***’s concerns to our attention and allowing us the opportunity to respond