Classy Pets Salon

Complaint:
I am rejecting this response because: I did not receive any contact from PennyMacI resolved the issue myself, on 9/16/16, after additional phone calls and insistence on having this resolved. I am still pursuing any options available to move my loan from PennyMac, as their customer service is unknowledgeable and their tax department is clearly a disorganized mess.I still strongly recommend any other consumers to find another lender, if possible, to save themselves from the bureaucratic nightmare I dealt with
Regards,
M*** ***

Thank you for bringing this matter to our attentionPennyMac strives to provide superior customer service and respond to all inquiries in a timely mannerA detailed letter of explanation will be sent to MrF* under separate cover within 5-business days. PennyMac values and protects its customers’ confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information. Tell us why here

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to MrH***’ concerns.PennyMac strives to provide superior customer service and respond to all inquiries in
a timely manner. Upon receipt of the Revdex.com notification, a PennyMac Representative attempted to contact MrH*** to discuss his concerns regarding the increase in his payment amount. A detailed letter of explanation will be sent to Mr. H*** under separate cover. PennyMac values and protects its customers’ confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose ourborrowers’ personal information

Thankyou for bringing this matter to our attention and allowing PennyMac LoanServices, LLC (“PennyMac”) the opportunity to review and respond to MrB***’sconcerns.PennyMacstrives to provide superior customer service and respond to all inquiriesin a timely manner. Upon receipt of the Revdex.com
notification, a PennyMacRepresentative contacted MrB*** on October 7,2015, to discuss his concerns PennyMac confirmed that his insurance claim is currently being processed. A detailed letter of explanationwill be sent to MrB*** under separate cover. PennyMacvalues and protects its customers’ confidential information. Due to privacy reasons, we will refrain fromposting any personal information to the Revdex.com site as we do not disclose ourborrowers’ personal information

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to MrB*** concerns PennyMac strives to provide superior customer service and respond to all inquiries in
a timely manner. Upon receipt of the Revdex.com notification, a PennyMac Representative reached out to MrB*** to discuss his concerns regarding the Private Motgage Insurance (‘PMI’) on November 2, 2016. A detailed letter of explanation will be sent to MrB*** under separate cover within business days. PennyMac values and protects its customers’ confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide superior customer service and process all transactions in a timely and accurate mannerThank you for forwarding MsA***’s concerns to our attention and allowing us the opportunity to respond.Upon receipt of the Revdex.com
notification, our office is in the process of completing a thorough review of MsA***’s loan to ensure that her concerns are addressed. PennyMac will send a written response in regards to researching her concerns once the issue has been researched and reviewed.PennyMac values and protects its customers’ confidential informationDue to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and we will respond to MrJ*** *** ***

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to MrC***’s concerns.PennyMac strives to provide superior customer service and respond to all inquiries in
a timely manner. Upon receipt of the Revdex.com notification, a PennyMac Representative contacted MrC*** to discuss his concerns regarding the application of his payments on September 29, 2015. A detailed letter of explanation will be sent to MrC*** under separate cover within business days. PennyMac values and protects its customers’ confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose ourborrowers’ personal information

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10781975, and find that this resolution is satisfactory to me
They sent correspondence indicating they are researching the incident
Regards,
A*** ***

Thank you for bringingthis matter to our attention and allowing PennyMac Loan Services, LLC(“PennyMac”) the opportunity to review and respond to MrF*’s concerns.PennyMac strives to provide superior customer service and respond to allinquiries in a timely mannerA
PennyMac representative has contacted MrF* to discuss his concerns.Additionally, MrF* was provided with the direct contact information for therepresentative assigned to his account and will be contacting the representative at a time that is convenient for him to complete the online registration process.PennyMac values and protects its customers’ confidentialinformation. Due to privacy reasons, we will refrain from postingany personal information to the Revdex.com site as we do not discloseour borrowers’ personal information

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC (“PennyMac”) the opportunity to review and respond to MsF* concerns.PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner. Upon
receipt of the Revdex.com notification, a PennyMac Representative contacted MsF* on July 27, 2015, to discuss her concerns. MsF* was provided with the name and the direct number of the agent handling her concernsA letter of explanation will be sent to MsF* under separate cover. PennyMac values and protects its customers’ confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information

“Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to MrsS*** concerns PennyMac strives to provide superior customer service and respond to all inquiries in
a timely manner. Upon receipt of the Revdex.com notification, a PennyMac Representative reached out to MrsS*** to discuss her concerns regarding the loan origination on December 21, 2016. A detailed letter of explanation will be sent to MrsS*** under separate cover within business days. PennyMac values and protects its customers’ confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide
superior customer service and process all transactions in a timely and accurate
mannerThank you for forwarding MrS***’s concerns to our attention and
allowing us the opportunity to respond.Upon receipt of the Revdex.com notification, our
office is in the
process of completing a thorough review of MrS***’s loan to ensure that his
concerns are addressedPennyMac will send a written response in regards to
researching his concerns as the issue has been researched and resolved.PennyMac values and protects its customers’ confidential
informationDue to privacy reasons, we will refrain from posting any personal
information to the Revdex.com site as we do not disclose our borrowers’ personal
information

Please be advised, PennyMac has sent a response to the customer on April 15,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10976428, and find that this resolution is satisfactory to me
Regards,
*** ***

PennyMac strives to provide superior customer service and respond to all inquiries in a timely mannerUpon receipt of the Revdex.com notification, a PennyMac Representative contacted Ms*** to discuss her concerns regarding her payments on July 20, A detailed letter of explanation will be sent to Ms*** under separate cover within business days.PennyMac values and protects its customers' confidential informationDue to the privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers' personal information

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to MsH***’s concerns

“Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to MrL*** concerns. PennyMac strives to provide superior customer service and respond to all inquiries in
a timely manner. Upon receipt of the Revdex.com notification, a PennyMac Representative reached out to MrL*** to discuss his concerns regarding the payments received and credit reporting on September 20, 2016. A detailed letter of explanation will be sent to MsL*** under separate cover within business days. PennyMac values and protects its customers’ confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information. Tell us why here

PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner. Upon receipt of the Revdex.com notification, a PennyMac Representative reached out to MsR*** to discuss her concerns regarding her
loan. A detailed letter of explanation will be sent to MsR*** under separate cover within business days

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide superior customer service and process all transactions in a timely and accurate mannerThank you for forwarding MrB***’s concerns to our attention and allowing us the opportunity to respond.Upon receipt of the Revdex.com
notification, our office is currently in the process of conducting a complete and thorough review of MrB***’s loan to ensure that his concerns are addressed On August 24, a PennyMac representative called the telephone number for MrB***’s, with no answer on the telephone linePennyMac will review MrB***’s concerns and send a written response in regards to researching his concerns.PennyMac values and protects its customers’ confidential informationDue to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information