Classy Pets Salon

Thank you for bringing this matter to our attention andallowing PennyMac Loan Services, LLC (“PennyMac”) the opportunity toreview and respond to Ms***’s concerns.PennyMac strives to provide superior customer service and respond to allinquiries in a timely manner
Ms. *** was contacted on April 9, 2015, and was provided with the direct contact information for the representative assigned to her account PennyMac is currently in theprocess of researching the hazard insurance a letter of explanation will be sent toMs*** under separate cover.PennyMac values and protects its customers’ confidentialinformation. Due to privacy reasons, we will refrain from postingany personal information to the Revdex.com site as we do not discloseour borrowers’ personal information

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide superior customer service and process all transactions in a timely and accurate mannerThank you for forwarding MsR***’s concerns to our attention and allowing us the opportunity to respond

Complaint:
I am rejecting this response because: PennyMac has not yet paid my past
due taxes and should do so immediately. PennyMac should write a detailed letter of explanation and forward it to me for my review and response PennyMac should reissue the Corrected Form if at all possible and if not PennyMac should provide a reasonable alternative solutionRegards,
*** F*

Thank
you for bringing this matter to our attention and allowing PennyMac Loan
Services, LLC (“PennyMac”) the opportunity to review and respond to MsH***’s
concerns.PennyMac
strives to provide superior customer service and respond to all inquiries
in a timely manner. Upon receipt of
the Revdex.com notification, a PennyMac
Representative contacted MsH*** on November 5, 2015, to discuss her concerns. MsH*** was provided with a substantive
response that addresses her concerns.
A letter will be sent to MsH*** under separate cover. PennyMac
values and protects its customers’ confidential information. Due to privacy reasons, we will refrain from
posting any personal information to the Revdex.com site as we do not disclose our
borrowers’ personal information

Thank you for allowing PennyMac to Address MsS*** concerns A written response was sent to MsS***

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to MrR***’ concerns

Complaint:
I am rejecting this response because: I have not received a phone call, only an email this morning and there is no change, I received an email stating they would explain all charges involved, they have previously done this and then increased the cost by dollars They explained the process, they stated the costs involved whether that was their mistake or not, that was the cost stated and agreed upon
Regards,
J*** ***

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC ("PennyMac") the opportunity to review and respond to MsJ***'s concerns.PennyMac strives to provide superior customer service and respond to all inquiries in a timely mannerUpon receipt of the
Revdex.com notification, a PennyMac Representative contacted MsJ*** to discuss her concerns regarding the insurance claim on October 26, A detailed letter of explanation will be sent to MsJ*** under separate cover within business days.PennyMac values and protects its customers' confidential informationDue to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers' personal information

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide superior customer service and process all transactions in a timely and accurate mannerThank you for forwarding MrH***’s and MrK***’s concerns to our attention and allowing us the opportunity to respondUpon receipt of the Revdex.com notification, our office is in the process of completing a thorough review of MrH***’s and MrK***’s loan to ensure that their concerns are addressedPennyMac will send a written response in regards to researching their concerns once the issue has been researched and resolvedPennyMac values and protects its customers’ confidential informationDue to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to MsT***’s concerns

I am rejecting this response because:
This matter still has not been resolved my original complaint still stands.
Regards,
M*** ***

[To assist us in bringing this matter to a close, you give us a reason why you are rejecting the response
If no reason is received your complaint will be closed] Pennymac has giving no explanation on how they are going to take care and resolve this but only they recieved a message I would like a call, department whoa ha
Complaint:
I am rejecting this response because:
Regards, pennymac has only acknowledged implant but no info who, what department and how there going to tesolve!
Louis Elliott

I am rejecting this response because:Firstly, how difficult is it for them to even get our name correctIt is ***, not ***Doesn't quite instil any confidence in their "striving to provide a superior customer service" does it?We have had e-mails and phone calls giving their explanations, and promising a refundAs of today April 16th, no refund has been received
Regards,
*** ***

Complaint:
I am rejecting this response because: I
spoke with PennyMac personnel handling this complaint, D*** *** at
(805) 330-4946, who confirmed that an investigation of this complaint is
still underway; even though, Dana knows that I spoke with PennyMac
personnel, S*** ***, who investigated already and determined that
the credit report inaccurately reflects the true payment history It
appears that Dana will not assist with updating the credit report
just as Sarah did not
Regards,
*** H***
Regards,
Tam H***

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide superior customer service and process all transactions in a timely and accurate mannerThank you for forwarding Mrand MrsB***’s concerns to our attention and allowing us the opportunity to respondUpon receipt of the Revdex.com
notification, our office is in the process of completing a thorough review of Mrand MrsB***’s loan to ensure that their concerns are addressed. PennyMac will send a written response in regards to the researching of their concerns once the issue has been researched and resolvedPennyMac values and protects its customers’ confidential informationDue to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information

Thankyou for bringing this matter to our attention and allowing PennyMac LoanServices, LLC (“PennyMac”) the opportunity to review and respond to MrL***’sconcerns.PennyMacstrives to provide superior customer service and respond to all inquiriesin a timely manner. Upon receipt of the Revdex.com
notification, a PennyMacRepresentative attempted to contact MrL*** on September 8, Our records confirm that an escrow refund check was mailed to MrL*** on August 26, Additional attempts will be made to confirm the receipt of the check and address all of MrL***'s concerns PennyMacvalues and protects its customers’ confidential information. Due to privacy reasons, we will refrain fromposting any personal information to the Revdex.com site as we do not disclose ourborrowers’ personal information. A detailed letterwill be sent to MrL*** under separate cover

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC (“PennyMac”) the opportunity to review and respond to Mr***'s concerns.PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner
PennyMac is currently reviewing the customers concerns. A representative will be in contact with Mr*** and will also be providing a letter and letter of explanation of our research which will be sent under separate cover. PennyMac values and protects its customers’ confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose ourborrowers’ personal information

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide superior customer service and process all transactions in a timely and accurate mannerThank you for forwarding MsH***’s concerns to our attention and allowing us the opportunity to respondUpon receipt of the Revdex.com
notification, our office is in the process of completing a thorough review of MsH***’s loan to ensure that her concerns are addressed. PennyMac’s representative will send a written response in regards to researching her concerns as the issue is currently being researched and will be resolved

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to MsS***’s concerns

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and we will respond to MsW***'s concerns