Classy Pets Salon

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide superior customer service and process all transactions in a timely and accurate mannerThank you for forwarding MsLee’s concerns to our attention and allowing us the opportunity to respond

Please be advised a detailed
letter of explanation will be sent under separate cover within business days
from the date the complaint was received. PennyMac values and
protects its customers’ confidential information. Due to privacy
reasons, we will refrain from posting any personal information to the
Revdex.com site as we do not disclose our borrowers’ personal information

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11589163, and find that this resolution is satisfactory to me
Regards,
D*** ***

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC ("PennyMac") the opportunity to review and respond to MsC*** concerns. PennyMac strives to provide superior customer service and respond to all inquires in a timely mannerA detailed letter of
explanation will be sent to MsC*** under separate cover within business days.PennyMac values and protects its customers' confidential informationDue to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers' personal information

Thankyou for bringing this matter to our attention and allowing PennyMac LoanServices, LLC (“PennyMac”) the opportunity to review and respond to Mrand MrsL***’sconcerns.PennyMacstrives to provide superior customer service and respond to all inquiriesin a timely manner. Upon receipt of the
Revdex.com notification, a PennyMacRepresentative contacted MsL*** on August 21, 2015, to discuss her concerns PennyMac confirmed that their payment was received and applied to theirloan. Furthermore, PennyMac confirmedthat no late fees were assessed to the loan and no derogatory credit reportingwas submitted as the payment was received in a timely manner. An apology letter and letter of explanationwill be sent to Mrand MrsL*** under separate cover. PennyMacvalues and protects its customers’ confidential information. Due to privacy reasons, we will refrain fromposting any personal information to the Revdex.com site as we do not disclose ourborrowers’ personal information

Complaint:
I am rejecting this response because: it does not address my concernsI don't want to
wait for an annual escrow analysis to see how my money is being allotted every monthI should be able to see this every month on my monthly statementIt appears PennyMac is trying to hide something or avoid being accountable to the customerThis is a very serious concern and I feel it is being taken far too lightly by PMI feel as if this is an attempt to dismiss my concerns and avoid responsibilityWhile the customer is not always right, neither is the loan servicerPlease keep in mind that I had no say in whether I ever wanted PM as my servicerUltimately the ideal resolution would be for PM to sell the loan or not block a refinance. Regards,
*** S***

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide superior customer service and process all transactions in a timely and accuratemannerThank you for forwarding MrA*** concerns to our attention and allowing us the opportunity to respond.Upon receipt of the Revdex.com notification, our office will complete a full review on your loan in regards to your request to ensure that herconcerns are addressed. Once completed a letter of explanation will be issued to MrA*** which will address his concerns.PennyMac values and protects its customers’ confidential informationDue to privacy reasons, we will refrain from posting any personalinformation to the Revdex.com site as we do not disclose our borrowers’ personal information

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC ("PennyMac") the opportunity to review and respond to MrH***'s concerns.PennyMac strives to provide superior customer service and respond to all inquiries in a trimely manner. Upon receipt of the
Revdex.com notification, a PennyMac Representative contacted MrH*** to discuss his concerns regarding his request for Loss Mitigation assistance on November 19, 2015. A detalied letter of explanation will be sent to MrH*** under separate cover within business days.PennyMac values and protects its customers' confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrower's personal information

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to MrM***’s concernsPennyMac strives to provide superior customer service and respond to all inquiries in a timely
manner. Upon receipt of the Revdex.com notification, a PennyMac Representative contacted Mr M*** to discuss his concernsA detailed letter of explanation will be sent to MrM*** under separate cover within business days upon receipt of this notification PennyMac values and protects its customers’ confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide superior customer service and process all transactions in a timely and accurate mannerThank you for forwarding MrP***’s concerns to our attention and allowing us the opportunity to respondUpon receipt of the Revdex.com notification, our office is in the process of completing a thorough review of MrP***’s loan to ensure that his concerns are addressed. PennyMac will send a written response in regards to researching his concerns once the issue has been researched and resolvedPennyMac values and protects its customers’ confidential informationDue to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC (“PennyMac”) the opportunity to review and respond to MrC***’s concerns.PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner. Upon receipt of the Revdex.com notification, a PennyMac Representative has made a second attempt to contacted MrC*** on July 16, 2015, to discuss his concerns there was no answer on the number for MrC***, a voice message was left with the name of the agent handling his concerns and direct number. A letter of explanation will be sent to MrC*** under separate cover. PennyMac values and protects its customers’ confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information

Complaint:
I am rejecting this response because: I never receive a letter from Pennymac or any other company Send it out again pls
Regards,
M*** ***

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to your concerns. PennyMac strives to provide superior customer service and respond to all inquiries in a timely
manner. A detailed letter of explanation will be sent under separate cover within business days PennyMac values and protects its customers’ confidential informationDue to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information

I have spoken with MrH*** on December 31, and today January 4, I confirmed the refund has been sent and received by the borrower and the only pending issue is the billing statementThe next billing statemnt the customer receives after making his 2/payment will reflect the correct payment amount

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11948599, and find that this resolution is satisfactory to me
Regards,
D*** ***

Thank you for bringing this matter to our attention.Please be advised, you will receive a response within days from the date in which you made the request, under a separate cover letter in the mailPennyMac values and protects its customers’ confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information

Records indicate the final inspection results were received on May 22, 2015, which confirmed that the repairs had been completed Ms*** has been advised that upon receipt of the required documents, the final disbursement would be mailed to her attention A detailed letter is being sent to Ms*** under separate cover

Complaint:
I am rejecting this response because:What? Still need to wait another days!!! I am still paying utilities and HOA every month! I've been waiting half year already! This is totally unacceptable!!! After talking to my family, I am requesting PennyMac to refund April and May interest to meThe reason is that: The buyer and me have turned in everything they requested in MarchWe have been waiting months for nothing in April and May. Their explanation was that they were lack of underwriter! So this is PennyMac fault! Why I need to pay for their lack of people to work? Why I need to pay more than $interest for the underwriter not working on my file for monthsI would have use this money to buy boxes of diaper for my daughter or pay months of daycareOf course, the underwriter was in my situation, he or she would not know how I need the money!!! But please, the interest was the money my deceased husband left for my daughter
Regards,
E*** ***

“Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to Mr***’s concerns PennyMac strives to provide superior customer service and respond to all inquiries in
a timely manner. Upon receipt of the Revdex.com notification, a PennyMac Representative contacted Mr*** to discuss his concerns regarding the escrow account on May 24, 2016. A detailed letter of explanation will be sent to Mr*** under separate cover within business days. PennyMac values and protects its customers’ confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information. Tell us why here

“Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to MsQ***’s concernsPennyMac strives to provide superior customer service and respond to all inquiries in
a timely manner. Upon receipt of the Revdex.com notification, a PennyMac Representative contacted MsQ*** to discuss her concerns regarding her refinance on February 29, 2016. A detailed letter of explanation will be sent to MsQ*** under separate cover within business days. PennyMac values and protects its customers’ confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information