Classy Pets Salon

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide superior customer service and process all transactions in a timely and accuratemannerThank you for forwarding MsW***’s concerns to our attention and allowing us the opportunity to respond.Upon receipt of the Revdex.com
notification, our office is in the process of completing a thorough review of MsW***’s loan to ensure that her concerns are addressed. PennyMac will send a written response in regards to the research regarding her concerns once the issue has been researched and reviewed.PennyMac values and protects its customers’ confidential informationDue to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information

Complaint: 11740556
I am rejecting this response because:
Regards,
W[redacted]

“Please be advised, you will receive a response within 30 days from the date in which you made the request, under a separate cover letter in the mail. PennyMac values and protects its customers’ confidential information.  Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information.” Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12517962, and find that this resolution is satisfactory to me.
Regards,
[redacted]
Will see if the Pennymac company contact me and resolve the problem satisfactory Thanks Revdex.com

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide superior customer service and process all t[redacted]sactions in a timely and accurate manner. Thank you for forwarding Mr. F[redacted]z’s concerns to our attention and allowing us the opportunity to respond. Upon receipt of the Revdex.com...

notification, our office is in the process of completing a thorough review of Mr. F[redacted]z’s loan to ensure that his concerns are addressed.  PennyMac’s representative will send a written response in regards to researching his concerns as the issue is currently being researched and will be resolved.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10926895.  I look forward to receive the explanation letter from you in response to my complaint.
Regards,
[redacted]z

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”)the opportunity to review and we will respond to Mr. [redacted]'s concerns

Complaint: 11803840
I am rejecting this response because:I haven't received the notification to see if it satisfies my concerns. I will be able to respond if I accept Penny Mac's solution once I receive the letter.
Regards,
N[redacted]

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC ("PennyMac") the opportunity to review and respond to Ms. Witty's concerns.PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner. Upon receipt of the Revdex.com...

notification, a PennyMac Representative contacted Ms. Witty to discuss her concerns regarding the property taxes and payment increase on September 29, 2016. A detailed letter of explanation will be sent to Ms. Witty under separate cover within 30 business days.PennyMac values and protects its customers' confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers' personal information.

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to Ms. C[redacted]'s concerns.PennyMac strives to provide superior customer service and respond to all inquiries in a timely...

manner.  Upon receipt of the Revdex.com notification, a PennyMac Representative contacted Ms. C[redacted]  to discuss his/her concerns regarding the application of her payments.  A detailed letter of explanation was sent to Ms. C[redacted]  under separate cover on November 13, 2015.  PennyMac values and protects its customers’ confidential information.  Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information. “

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11508735, and find that this resolution is satisfactory to me. I would, however, appreciate an explanation as to how and why this happened again after the last time I filed a comaint last year for the same reason.  I very much look forward to hearing from you. Respectfully, S[redacted]
Regards,
S[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11575191, and find that this resolution is satisfactory to me.
Regards,
[redacted]

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to Ms. B[redacted]'s concerns.

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide superior customer service and process all transactions in a timely and accurate manner. Thank you for forwarding Mr. L[redacted]’s concerns to our attention and allowing us the opportunity to respond. Upon receipt of the Revdex.com notification, our...

office is in the process of completing a thorough review of Mr. L[redacted]’s loan to ensure that his concerns are addressed. PennyMac contacted Mr. L[redacted] on February 29, 2016 to provide the name of the agent handling his concerns.  PennyMac will send a written response in regards to researching his concerns once the issue has been researched and resolved. PennyMac values and protects its customers’ confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information.

Please be advised, a response was mailed to the customer on August 26, 2016. PennyMac values and protects its customers’ confidential information.  Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our...

borrowers’ personal information.

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC ("PennyMac") the opportunity to review and respond to Ms. B[redacted]'s concerns.PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner.  Upon receipt of...

the Revdex.com notification, a PennyMac Representative contacted Ms. B[redacted] to discuss her concerns regarding the insurance claim check on March 4, 2016.  A detailed letter of explanation will be sent to Ms. B[redacted] under separate cover within 30 business days.PennyMac values and protects its customers' confidential information.  Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers' personal information.

Thank you for bringing this matter to our attention.PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner. A detailed letter of explanation will be sent to Mr. [redacted] under separate cover within 5-7 business days.  PennyMac values and protects its customers’ confidential information.  Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information.  Tell us why here...

Revdex.com:
It took quite a bit of effort to escalate our complaint within PennyMac. Once we submitted a Revdex.com ticket responsiveness was forthwith. PennyMac corrected the mistake and we are happy to work with them moving forward.
Regards,
N[redacted]

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide superior customer service and process all transactions in a timely and accurate manner. Thank you for forwarding Mr. P[redacted]’s concerns to our attention and allowing us the opportunity to respond. Upon receipt of the Revdex.com notification, our...

office is in the process of completing a thorough review of Mr. P[redacted]’s loan to ensure that his concerns are addressed.  PennyMac will send a written response in regards to researching her concerns as the issue has been researched and resolved. PennyMac values and protects its customers’ confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information.

Complaint: 10787202
I am rejecting this response because:This issue hasn't made any progress whatsoever. I received a letter in the mail saying they are reviewing my case. This is the same thing they've told me numerous times. They called me, I called back and was sent to a voicemail with no return. I need this issue resolved immediately. I've given plenty of time for reviewing. My credit score is shot and I need to purchase a car in order to work to keep paying this mortgage company. THEIR MISTAKE. 
Regards,
K[redacted]