Classy Pets Salon

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10664160, and find that this resolution is satisfactory to me.
Regards,
R[redacted]

Upon receipt of the Revdex.com notification, our office completed a thorough review of Mr. L**’s loan to ensure that his concerns are addressed. On May 19, 2017, PennyMac sent a written response in regards to researching his concerns. PennyMac values and protects its customers’ confidential information....

Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information.

Complaint: 10675655
I am rejecting this response because:Pennymac messed up and sent my husband and me our insurance payment from our escrow when we refinanced our home back in December. I have tried talking to them on numerous occasions but I can never get a solid answer on what happened and if they will fix the problem. We called them at least four times to confirm that the money sent to us was not meant for something else and was told our insurance and taxes were paid for the year and the money sent to us was leftover. That ended up not being true, now our escrow account is negative and Pennymac and their associates simply will not fix the issue they caused. I have spoken to two executives now M[redacted] and C[redacted], both promising to call with a resolution and both now have falling off the map.For our negative escrow to be paid out and fixed by Pennymac.
Regards,
[redacted]

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC (“PennyMac”) the opportunity to review and respond to Ms. F[redacted]’s concerns.PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner. Upon receipt...

of the Revdex.com notification, a PennyMac Representativecontacted Ms. J[redacted] on July 2, 2015, to discuss her concerns.  Ms. J[redacted] was provided with a substantive response that addresses her concerns. PennyMac confirmed that her insurance payment has been disbursed to her insurance carrier.  Furthermore, PennyMac confirmed that no late fees will be assessed for the July 2015 mortgage payment.  A letter of explanation will be sent to Ms. J[redacted] under separate cover.  PennyMac values and protects its customers’ confidential information.  Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information.

“Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to Mr. C[redacted]’s  concerns. PennyMac strives to provide superior customer service and respond to all inquiries in...

a timely manner.  Upon receipt of the Revdex.com notification, a PennyMac Representative contacted Mr. C[redacted] to discuss his concerns regarding tax disbursements on April 14, 2016.  A detailed letter of explanation will be sent to Mr. C[redacted] under separate cover within 30 business days.   PennyMac values and protects its customers’ confidential information.  Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information.

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC ("PennyMac") the opportunity to review and respond to Mr. L[redacted]'s concerns.PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner.  Upon receipt of...

the Revdex.com notification, a PennyMac Representative contacted Mr. L[redacted] to discuss his concerns regarding the insurance claim funds on November 19, 2015.  A detailed letter of explanation will be sent to Mr. L[redacted] under separate cover within 30 business days.PennyMac values and protects its customers' confidential information.  Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers' personal information.

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to Ms. Smith’s  concerns.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11507567, and find that this resolution is satisfactory to me. However, I am still waiting for letters from PennyMac regarding letters PennyMac has now sent informing me that both my homeowners policy and my hazard insurance policy are "Deficient". When I called to ask about the first letter regarding my home owners policy, on June 17 I was told that it was a mistake and I could disregard the letter. I requested a letter stating that my insurance was "not deficient" and have yet to receive the letter. Then I received a letter on June 20 that the second policy (the hazard insurance) was also "Deficient" and was also told to disregard that letter; I again requested a letter stating that that policy was "not deficient" I have not received that letter as of yet either.  
Regards, 
K[redacted]

“Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to Mr. C[redacted]’s  concerns. PennyMac strives to provide superior customer service and respond to all inquiries in...

a timely manner.  Upon receipt of the Revdex.com notification, a PennyMac Representative reached out to Mr. C[redacted] to discuss his concerns regarding Lender Placed Insurance Policy on February 11, 2017.  A detailed letter of explanation will be sent to Mr. C[redacted] under separate cover within 30 business days.   PennyMac values and protects its customers’ confidential information.  Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information.  Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11178307, and find that this resolution is satisfactory to me.
Regards,
[redacted]

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to Mr. C[redacted]  concerns.   PennyMac strives to provide superior customer service and respond to all inquiries in...

a timely manner.  Upon receipt of the Revdex.com notification, a PennyMac Representative reached out to Mr. C[redacted] to discuss his concerns regarding Loss Draft process on September 8, 2016, 2016.  A detailed letter of explanation will be sent to Mr. C[redacted] under separate cover within 30 business days.   PennyMac values and protects its customers’ confidential information.  Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information.

Upon receipt of the Revdex.com notification, our office is in the process of completing a thorough review of Mr. [redacted]’s loan to ensure that his concerns are addressed.  PennyMac’s representative will send a written response in regards to researching his concerns as the issue is currently being researched and will be resolved

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC (“PennyMac”) the opportunity to review and respond to Ms. K[redacted] concerns.PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner. Upon...

receipt of the Revdex.com notification, a PennyMac Representative contacted reached out to Ms. K[redacted] on July 21 and July 23, 2015, to discuss her concerns.  Ms. K[redacted] will issue a letter of explanation to Ms. K[redacted] under separate cover.  PennyMac values and protects its customers’ confidential information.  Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11620852, and find that this resolution is satisfactory to me.
I appreciate the response but still hope for resolution.
Regards,
S[redacted]

Thank you for bringing this matter to our attention. Please be advised, you will receive a response within 30 days from the date in which you made the request, under a separate cover letter in the mail. PennyMac values and protects its customers’ confidential information. ...

Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information.

Complaint: 11840725
I am rejecting this response because: I highly doubt they will be in contact at all, as they havent been this whole time. They don't answer calls, they don't return calls and they even pass your loan around to different specialists. So I haven't had one person help me with my issues at all! This company is a joke and in my opinion shut down. They should not be able to run a company the way they do. Let's see if they actually send anything or call like they say....
Regards,
V[redacted]

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to Mr. B[redacted]’s concerns. PennyMac strives to provide superior customer service and respond to all inquiries in a timely...

manner.  Upon receipt of the Revdex.com notification, a PennyMac Representative contacted Mr. B[redacted] to discuss his concerns.  A detailed letter of explanation will be sent under separate cover within 30 business days from the date the complaint was received by the Revdex.com.   PennyMac values and protects its customers’ confidential information.  Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information

I have discussed Ms. Egnak's complaint and options have been provided. The complaint has been resolved.

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide superior customer service and process all transactions in a timely and accurate manner. Thank you for forwarding Mr. E[redacted]’s concerns to our attention and allowing us the opportunity to respond.Upon receipt of the Revdex.com...

notification, our office is in the process of completing a thorough review of Mr. E[redacted]’s loan to ensure that his concerns are addressed.  PennyMac will send a written response in regards to researching his concerns once the issue has been researched and reviewed.PennyMac values and protects its customers’ confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information.

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC (“PennyMac”) the opportunity to review and respond to Mr. M[redacted] concerns. PennyMac strives to provide superior customer service and respond to all inquiries in a timely...

manner. Upon receipt of the Revdex.com notification, a PennyMac Representative contacted Mr. M[redacted] on June 1, 2015, to discuss his concerns.  Mr. M[redacted] was provided with a direct representative who will address his concerns. PennyMac values and protects its customers’ confidential information.  Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information.