Classy Pets Salon

Thank you for bringing Mr. G[redacted]'s concerns to our attention andallowing PennyMac Loan Services, LLC (“PennyMac”) the opportunity toreview and respond. PennyMac strives to provide superior customer service and respond to allinquiries in a timely manner. A formal response was mailed to Mr. G[redacted] under separate cover on June 12, 2015.PennyMac values and protects its customers’ confidentialinformation.  Due to privacy reasons, we will refrain from postingany personal information to the Revdex.com site as we do not discloseour borrowers’ personal information.

Complaint: 11497011
I am rejecting this response because: I have not received any communication from Penny Mac regarding my complaint. Further more, when I have contacted the business in previous months regarding the issue, I have been promised a call back by the supervisors and not received a response.
Regards,
P[redacted]

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC (“PennyMac”) the opportunity to review and respond to Mr. R[redacted]’s concerns. PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner.  Upon receipt of the Revdex.com notification, a PennyMac Representative attempted to contact Mr. R[redacted] to discuss his concerns regarding the homeowner’s insurance. A detailed letter of explanation will be sent to Mr. R[redacted] under separate cover.  PennyMac values and protects its customers’ confidential information.  Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information.

Complaint: 11743904
I am rejecting this response because: my account was promised by a phone rep to be fixed within 7 days of 9/30. It's still NOT FIXED!
Regards,
L[redacted]

PennyMac is currently in the process of concluding our investigation of Ms. M[redacted]'s concerns.  A detailed letter of explanation with the results of our research will be sent to Ms. Malakaua within the next 5-7 business days.  As the information provided to the Revdex.com is not private, we are unable to provide specific details via the Revdex.com portal.  Should Ms. Malakaua wish to speak with the PennyMac representative assigned to her case, please feel free to contact us at ###-###-####.

Complaint: 12621328
I am rejecting this response because:  Once I receive and review PennyMac's Letter of Explanation I will respond further to this complaint.  In addition, PennyMac has not offered a Corrected Form 1098 for my Federal Tax return in 2017 therefore we're penalized due to their mistake.
Regards,
[redacted]

Thank you for bringing this matter to our attention.Please be advised, you will receive a response within 30 days from the date in which you made the request, under a separate cover letter in the mail. PennyMac values and protects its customers’ confidential information.  Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information.

Complaint: 10562980
I am rejecting this response because: to this date I still haven't received any calls from upper management.  The follow up and lack of customer service is unacceptable.  
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12591210, and find that this resolution is satisfactory to me. However, if I do not receive a response then I will be following up with an additional repost to the Revdex.com. 
Regards,
[redacted] H[redacted]

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide superior customer service and process all transactions in a timely and accurate manner. Thank you for forwarding Ms. L[redacted]’s concerns to our attention and allowing us the opportunity to respond.Upon receipt of the Revdex.com...

notification, our office is conducting a complete review of Ms. L[redacted]’s loan to ensure that her concerns are addressed.  Please be aware that once the research has been completed, PennyMac will send a written response in regards to researching her concerns. A representative has reached out to Ms. L[redacted] to inform of their name and direct number as they will be handling her concerns.PennyMac values and protects its customers’ confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information.

Complaint: 11575191
I am rejecting this response because:My issue has not been resolved yet.  I will keep this complaint active and open until I receive either a date when a check will be sent to me, or actually receive a check in the mail to start repairs on my house.
Regards,
B[redacted]

“Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to Ms. W[redacted]’s  concerns.PennyMac strives to provide superior customer service and respond to all inquiries in...

a timely manner.  Upon receipt of the Revdex.com notification, a PennyMac Representative contacted Ms. W[redacted] to discuss her concerns regarding insurance disbursements on January 21, 2016.  A detailed letter of explanation will be sent to Ms. W[redacted] under separate cover within 30 business days.   PennyMac values and protects its customers’ confidential information.  Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information.  Tell us why here...

Please be advised, you will received a response within 30 days from the date in which you made the request, under a separate cover letter in the mail. PennyMac values and protects its customers’ confidential information.  Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information

“Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to Mr. S[redacted]’s  concerns. PennyMac strives to provide superior customer service and respond to all inquiries in...

a timely manner.  Upon receipt of the Revdex.com notification, a PennyMac Representative reached out to Mr. S[redacted] to discuss his concerns regarding credit reporting and fees assessed on July 29, 2016.  A detailed letter of explanation will be sent to Mr. S[redacted]  under separate cover within 30 business days.   PennyMac values and protects its customers’ confidential information.  Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information.  Tell us why here...

Penny Mac states they are coming to a conclusion to their investigation. Doubt it! It will probably be the same conclusion that they have made a few times before already. Their responses/conclusions have become redundant after several months of going back and forth with them. My attorney is even discouraged. Bottom line..Penny Mac is trying to change a mortgage contract that has already been signed, sealed and recorded. This company is a joke! They take your money and once you buy in, they could give a darn about you after that. Regarding Penny Mac staff... the right hand is definitely not feeding the left hand. Try reaching a representative and then another and see if you get the same answer! Better yet, call over there and see how many times you get transferred from office to office. No one is working on the same page over there. It is pathetic! Again, I encourage all potential homeowners and homeowners to stay clear from Penny Mac. You do not deserve to go through what I am going through. All of this after my husband's passing in January 2014. No compassion, no empathy, just deceit and fraud. Like I said before...if they will do it to one homeowner, how many more are out there? This company needs to have their records investigated!!! This is how homeowners lose their homes. Don't take the chance. I strongly encourage you to steer away from Penny Mac! Seriously, who needs this aggravation??

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10713975, and find that this resolution is satisfactory to me.
Regards,
J[redacted]

Tell us why here... Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to N[redacted] concerns.  PennyMac strives to provide superior customer service and respond to all...

inquiries in a timely manner.  Upon receipt of the Revdex.com notification, a PennyMac Representative reached out to Mrs. Jackson to discuss her concerns regarding a repayment plan and reinstatement figures on November 4, 2016.  A detailed letter of explanation will be sent to Mrs. Jackson under separate cover within 30 business days.   PennyMac values and protects its customers’ confidential information.  Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information

Complaint: 12194409
I am rejecting this response because: there has still been no resolution so I don't feel I can accept the response until there is one.  I fear they will again tell me after their investigation that there is nothing they can do to help until I'm severely behind in payments, which again is what I'm trying to avoid.
Regards,
[redacted]  T[redacted]

Complaint: 11619826
I am rejecting this response because:  They have not resolved anything.
Regards,
J[redacted]

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to Ms. W[redacted]’s  concerns.