Classy Pets Salon

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to Ms. D[redacted]  concerns.   PennyMac strives to provide superior customer service and respond to all inquiries in...

a timely manner.  Upon receipt of the Revdex.com notification, a PennyMac Representative reached out to Ms. D[redacted] to discuss her concerns regarding accessing her online account on January 24, 2017.  A detailed letter of explanation will be sent to Ms. D[redacted] under separate cover within 30 business days.   PennyMac values and protects its customers’ confidential information.  Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information.

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide superior customer service and process all transactions in a timely and accurate manner. Thank you for forwarding Ms. K[redacted]’s concerns to our attention and allowing us the opportunity to respond. Upon receipt of the Revdex.com notification, our...

office is in the process of completing a thorough review of Ms. K[redacted]’s loan to ensure that her concerns are addressed.  PennyMac will send a written response in regards to researching her concerns as the issue has been researched and resolved. PennyMac values and protects its customers’ confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information.

Complaint: 10776221
I am rejecting this response because: To date no correspondence has been received from PennyMac.
Regards,
[redacted]

Complaint: 10719962
I am rejecting this response because:
I have finally, after 7 weeks received a letter, which consists of 1 sentence with the consent I was seeking. However, it was my own title company who did all the work and provided the language in the letter (the same language I gave them a month ago). The amount of time it took to provide this simple letter was outrageous and completely unacceptable. The fact they could not produce it without the help of my title company is pathetic. Additionally, since they received my complaint from the Revdex.com, I received 1 phone call and no follow up as requested nor did they return any my calls. They also underfunded my escrow account, leaving me with a huge bill for my insurance, which completely undermines the point of having an escrow account. Overall, PennyMac has, in my opinion, acted negligently and incompetently. I hope to close my account with them soon and never do business with them again.
Regards,
M[redacted]

PennyMac values and protects its customers' confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers' personal information. A PennyMac Representative has contacted Mr. S[redacted] on more than one occasion to discuss his concerns regarding the insurance claims funds. A detailed letter will be sent to Mr. S[redacted] under separate cover within 25 business days.

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC ("PennyMac") the opportunity to review and respond to Mr. Rivera's concerns.PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner. Upon receipt of the Revdex.com...

notification, a PennyMac Representative contacted Mr. Rivera to discuss his concerns regarding the insurance claim funds on August 3, 2016. A detailed letter of explanation will be sent to Mr. Rivera under separate cover within 30 business days.PennyMac values and protects its customers' confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers' personal information.

Complaint: 12125900
I am rejecting this response because: Penny Mac has sent this to their insurance company. I will be happy if their insurance takes care of my damages due to their mistake in not paying My home owners insurance via escrow like they were suppose to!  I am still waiting to hear from insurance adjuster. 
Regards,
[redacted]  R[redacted]

Complaint: 10834224
I am rejecting this response because:Nothing has been resolved as of yet. 
Regards,
Br[redacted]

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide superior customer service and process all transactions in a timely and accuratemanner. Thank you for forwarding Ms. J[redacted] concerns to our attention and allowing us the opportunity to respond.Our office is in the process of completing a thorough review of Ms. J[redacted] loan to ensure that her concerns are addressed.  PennyMac will send a written response in regards to researching her concerns once the issue has been researched and reviewed. A response has been mailed to Ms. J[redacted] on September 2, 2015 regarding her concerns.PennyMac values and protects its customers’ confidential information. Due to privacy reasons, we will refrain from posting any personalinformation to the Revdex.com site as we do not disclose our borrowers’ personal information.

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC ("PennyMac") the opportunity to review and respond to Mr. H[redacted]' concerns.PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner.  Upon receipt of the Revdex.com...

notification, a PennyMac Representative contacted Mr. H[redacted] to discuss his concerns regarding the insurance claim funds on July 7, 2016.  A detailed letter of explanation will be sent to Mr. H[redacted] under separate cover within 30 business days.PennyMac values and protects its customers' confidential information.  Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers' personal information.

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide superior customer service and process all transactions in a timely and accurate manner. Thank you for forwarding Mr. H[redacted]’s concerns to our attention and allowing us the opportunity to respond.Upon receipt of the Revdex.com...

notification, our office is in the process of completing a thorough review of Mr. H[redacted]’s loan to ensure that his concerns are addressed.  PennyMac will send a written response in regards to the research regarding his concerns once the issue has been researched and reviewed.PennyMac values and protects its customers’ confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information.

Complaint: 10605992
I am rejecting this response because: I called Penny Mac loss draft on 5/26 and spoke to CSR [redacted]. He informed me that they received the signed and notarized Release of Lien from the contractor, however, they would only be disbursing to me a portion of the funds (approximately $4795) because of my loan status. Prior I was informed that once 90 percent of the work is completed I would get the remaining balance. Currently 95 percent of the work is completed, the only thing left to completed is part of the flooring. My problem is the inconsistencies in information I get from Penny Mac and the turnaround time for everything to be done. I was told I have to wait 2 Weeks to get the check because of someone signing off, and then a month after to get another disbursement. My property was distorted on 2/15/2015. In a couple weeks it would be 4 months of pain and suffering. My question is why did Penny Mac request lien release from contractor when I am still owing him? And why was I told that I would get the full remaining disbursement upon receiving Release of Lien from Contractor?
Regards,
[redacted]

PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner.  Upon receipt of the Revdex.com notification, a PennyMac Representative contacted Ms. G[redacted] to discuss herconcerns regarding her...

request for loan modification assistance.  A PennyMac representative is working with Ms. G[redacted] and a detailed letter of explanation will be sent to Ms. G[redacted] under separate cover within 30 business days.

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC ("PennyMac") the opportunity to review and respond to Ms. C[redacted]'s concerns.PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner. Upon receipt of the Revdex.com...

notification, a PennyMac Representative contacted Ms. C[redacted] to discuss her concerns regarding the application of her payments on February 29, 2016.  A detailed letter of explanation will be sent to Ms. C[redacted] under separate cover within 30 business days.PennyMac values and protects its customers' confidential information.  Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers' personal information.

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide superior customer service and process all transactions in a timely and accurate manner. Thank you for forwarding Mr. [redacted]s concerns to our attention and allowing us the opportunity to respond. PennyMac is in the process of finalizing a written response in regards to researching his concerns.PennyMac values and protects its customers’ confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose ourborrowers’ personal information.

PennyMac Loan Services, LLC,
(“PennyMac”) strives to provide superior customer service and process all
transactions in a timely and accurate manner. Thank you for forwarding Ms. R[redacted]’s
concerns to our attention and allowing us the opportunity to respond.Upon receipt of the Revdex.com
notification,...

our office is in the process of completing a thorough review of Ms.
R[redacted]’s loan to ensure that her concerns are addressed.  Once the issue has been reviewed and resolved,
PennyMac will send a written response in regards to the research of her
concerns as the issue has been researched and resolved.PennyMac values and protects its
customers’ confidential information. Due to privacy reasons, we will refrain
from posting any personal information to the Revdex.com site as we do not disclose our
borrowers’ personal information.

Complaint: 11122533
I am rejecting this response because: the process is getting reviewed. However, it appears that I may not get the money I lost back. The newest situation (of which I was told there was nothing that could be done) is that my refinance closed just a few days before an automatic payment went to the previous (prior to refinance) loan. I was told by the refinance agent I would get that money back, yet when I called Pennymac to inquiry about the “extra payment", they stated they could NOT do anything about it. I asked to speak to a manager and I was denied the opportunity, again being told there was nothing that could be done. The automatic payment was for 2,078.20, plus an additional 50.00 to principal.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business (you sent my written...

complaint to PennyMac) in reference to complaint ID 11567724, and find that this resolution is satisfactory to me.   You have sent my complaint and given me a platform from which to get a public dialog started in hopes of a resolution with this company. 
Regards,
M[redacted]

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services, LLC (“PennyMac”) the opportunity to review Ms. C[redacted]’s concerns.PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner.  Upon receipt of the Revdex.com notification,...

a PennyMac Representative contacted Ms. C[redacted] on May 8, 2015, to discuss her concerns and was provided with the PennyMac Representative’s direct contact information. PennyMac is currently in the process of further reviewing Ms. C[redacted]ls concerns.  A detailed letter will be sent to Ms. C[redacted] under separate cover. PennyMac values and protects its customers’ confidential information.  Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information.

PennyMac strives to provide superior customer service and respond to all inquiries in a timely manner.  Upon receipt of the Revdex.com notification, a PennyMac Representative contacted Ms. S[redacted]  to discuss her concerns regarding her...

account. A detailed letter of explanation will be sent to Ms. S[redacted] under a seperate cover within 30 business days