Classy Pets Salon

Thank you for bringing this matter to our attention andallowing PennyMac Loan Services, LLC (“PennyMac”) the opportunity toreview and respond to Mr. [redacted]’s concerns.PennyMac strives to provide superior customer service and respond to allinquiries in a timely manner....

 Upon receipt of the Revdex.com correspondence, Mr. [redacted] was contacted on April 14, 2015, to discuss his concerns.Mr. [redacted] has been provided with the direct contact information for therepresentative assigned to his account.  PennyMac is currently in theprocess of researching the release of loss drafts disbursements and a letter of explanation will be sent to Mr. [redacted] under separate cover.PennyMac values and protects its customers’ confidentialinformation.  Due to privacy reasons, we will refrain from postingany personal information to the Revdex.com site as we do not discloseour borrowers’ personal information.

Complaint: 10787202
I am rejecting this response because: I spoke to someone last Wednesday. The status of my account has not changed. He said he would review my account and call me back on Friday. It is now Tuesday and I have not heard anything. It should not take over a month to review an issue so minuscule. This is ridiculous.
Regards,
K[redacted]

Complaint: 11089259
I am rejecting this response because: This is a generic response that does not address the issue at hand. While a representative of PennyMac did contact me, they simply stated that they would research the issue and get back to me by Thursday January 21, 2016. I have yet to hear from them. The fact that the lien remains in effect indicates that they have not resolved the issue. This means that I still cannot refinance my house and the hardship of trying to pay my monthly mortgage remains. Interesting enough is that if I cannot pay my mortgage, PennyMac stands to benefit from their mistake by collecting on the lien that they should have released in June of 2014. 
Regards,
G[redacted]

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide superior customer service and process all transactions in a timely and accurate manner. Thank you for forwarding Mr. W[redacted]’s concerns to our attention and allowing us the opportunity to respond.Upon receipt of the Revdex.com...

notification, our office is currently in the process of conducting a complete and thorough review of Mr. W[redacted]’s loan to ensure that his concerns are addressed. On August 17th and August 24, 2015 a PennyMac representative called the telephones numbers for Mr. W[redacted]’s, with no answer on the telephone line. PennyMac will review Mr. W[redacted]’s concerns and send a written response in regards to researching his concerns.PennyMac values and protects its customers’ confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information.

PennyMac Loan Services, LLC,
(“PennyMac”) strives to provide superior customer service and process all
transactions in a timely and accurate manner. Thank you for forwarding Ms.
E[redacted]’s concerns to our attention and allowing us the opportunity to
respond.Upon receipt of the...

Revdex.com
notification, our office is in the process of completing a thorough review of Ms.
E[redacted]’s loan to ensure that her concerns are addressed.  On October 16, 2015, a PennyMac
representative called Ms. E[redacted] to discuss her concerns. PennyMac will send
a written response in regards to researching her concerns once the issue has been
researched and resolved.PennyMac values and protects its
customers’ confidential information. Due to privacy reasons, we will refrain
from posting any personal information to the Revdex.com site as we do not disclose our
borrowers’ personal information.

“Thank you for bringing this matter to our attention and
allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review
and respond to Mr. [redacted]’s  concerns.PennyMac strives to provide superior customer service
and respond to all inquiries in...

a timely manner.  Upon
receipt of the Revdex.com notification, a
PennyMac Representative contacted Mr.
[redacted]  to discuss his concerns
regarding status of his
Loss Draft Insurance check on  December
2, 2015.  A detailed letter of explanation will be sent to Mr.
[redacted]  under separate cover within 30 business days.   PennyMac values and protects its customers’
confidential information.  Due to privacy reasons, we will refrain
from posting any personal information to the Revdex.com site as we
do not disclose our borrowers’ personal information.

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to Mr. J[redacted]'s concerns. APennyMac Representative cwill attempt to make contact with Mr. Ahuja.

The Fair Credit Reporting Act requires us to report factual and accurateinformation to the National Credit Agencies we report to (Trans Union, Equifax,Experian, and Innovis). PennyMac completed a review of Ms. [redacted]'s loan to verify theinformation reported to the credit agencies. As a result of our review, a request was submitted to update Ms. [redacted]'s credit report toreflect all payment history from the time of acquisition to present. PennyMac values and protects its customers’confidential information.  Due to privacy reasons, we will refrainfrom posting any personal information to the Revdex.com site as we do notdisclose our borrowers’ personal information.  A detailed letter will be sent to Ms. [redacted] underseparate cover.

“Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to Mrs. P[redacted]’s  concerns.   PennyMac strives to provide superior customer service and respond to all...

inquiries in a timely manner.  Upon receipt of the Revdex.com notification, a PennyMac Representative contacted Mrs. P[redacted] to discuss her concerns regarding an insurance claim on May 24, 2016.  A detailed letter of explanation will be sent to Mrs. P[redacted] under separate cover within 30 business days.   PennyMac values and protects its customers’ confidential information.  Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose our borrowers’ personal information.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12580237, and find that this resolution is satisfactory to me. They have resolved the issue as of 12/28/2017. I would like to cancel the complaint I filed with the Revdex.com. Thank you for your help!
Regards,
L[redacted]

Revdex.com:
I have reviewed the response made by the business and continue to await a satisfactory resolution to this issue from them.
Regards,
[redacted]

Revdex.com:
The issue has been fixed and I can now log into my online account. I have reviewed the response made by the business in reference to complaint ID 10786279, and find that this resolution is satisfactory to me.
Regards,
[redacted] F[redacted]

Complaint: 10675655
I am rejecting this response because: I have tried to retun their phone call on numerous occasions and have not received a call back or even a follow up call since they last called me. 
Regards,
[redacted]

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to Mrs. [redacted]'s concerns.

Thank you for bringing this matter to our attention andallowing PennyMac Loan Services, LLC (“PennyMac”) the opportunity toreview and respond to Mr. C[redacted]’s concerns.PennyMac strives to provide superior customer service and respond to allinquiries in a timely manner. Mr....

C[redacted] was contacted on August 5, 2015,and was provided with the direct contact information for therepresentative assigned to his account.  PennyMac is currently in theprocess of researching his concerns, and letter of explanation will be sent toMr. C[redacted] under separate cover.PennyMac values and protects its customers’ confidentialinformation.  Due to privacy reasons, we will refrain from postingany personal information to the Revdex.com site as we do not discloseour borrowers’ personal information.

Complaint: 11589162
I am rejecting this response because: They keep sending us ridiculous request,...

for example, they are asking for July bank statement when July is not closed yet! In addition, they are making the closing number wrong. I tried to email them to correct it; however, they refused to answer me! It is totally unacceptable!
Regards,
E[redacted]

PennyMac Loan Services, LLC, (“PennyMac”) strives to provide superior customer service and process all transactions in a timely and accurate manner. Thank you for forwarding Mr.[redacted]’s concerns to our attention and allowing us the opportunity to respond. PennyMac is in the process of providing a...

written response in regards to researching his concerns.PennyMac values and protects its customers’ confidential information. Due to privacy reasons, we will refrain from posting any personal information to the Revdex.com site as we do not disclose ourborrowers’ personal information.

Thank you for bringing this matter to our attention and allowing PennyMac Loan Services,LLC (“PennyMac”) the opportunity to review and respond to Ms. Scott’s concerns.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11096228, and find that this resolution is satisfactory to me.
Since this was the second complaint for the same issue, I hope l do not have the same problem next year.  It took me hours of time and aggravation to get this resolved.Regards,
D[redacted]

Complaint: 11705999
I am rejecting this response because:Please do not close this complaint. I am waiting to hear back from PennyMac They told me once they woul look into the omcplaint and call me back. They never did.  Please do not close this complaint as they have not addressed the issue.
Regards,
[redacted] R[redacted]